We hired Devco Construction for a whole-home remodel, and unfortunately our experience ended very…read morepoorly.
Toward the end of the project, with several contracted items still unfinished, communication became extremely difficult. Workers stopped consistently showing up, calls and messages went unanswered, and Brian ultimately told us that he did not intend to complete the remaining work.
We were left with unfinished work including backsplash installation, portions of the appliance installation, cabinet upgrades, and other remaining items included in our agreement.
More concerning, we had already paid toward materials that Brian told us had been purchased. When it became clear he was walking away from the project, we requested the receipts and the materials we had paid for. He did not provide the receipts because the materials had not actually been purchased, did not provide the materials, and did not return the money we had paid toward them. We were left having to purchase those items ourselves in addition to finding people to complete his remaining scope of work.
What makes this particularly disappointing is that we had a detailed, signed agreement outlining the scope, material purchases, payment structure, and final reconciliation. We upheld our financial obligations throughout the project. We expected our contractor to uphold his obligation to finish the work and properly account for our money.
Regardless of whatever circumstances led to his decision, walking away from a customer's home before the contracted work is complete--and keeping money paid toward materials that were never purchased--is unacceptable.
I strongly recommend that anyone considering Devco Construction document every payment and material purchase, request receipts as purchases are made, and avoid paying ahead of completed work.
