My parents had a car that they used very infrequently over the years. The car mostly sat, and when they used it, they had to "jump start" it to get it to run. This time, the jump-start didn't work. I was only in town one day, and needed quick service. I called Douglas Automotive (DA) in Chrystal Lake, and the gentleman who answered the phone was very polite and said he was busy for the day, but that I should try DA in Fox River Grove. I called the number, and the man who answered said, "Hi, this is Doug, how can I help you?" I explained to Doug my situation and time crunch. His Fox Lake shop was also busy, but he said to give him a few minutes and he would call me back to see if he could help. Within a short time (less than 5 minutes), he called back saying that he would have a tow truck come and take the car to his shop in Barrington. For the sake of brevity, the car was towed. I later received a call from Carl at Barrington. Carl told me what was the problem (basically, the car needed a new battery), as well as other issues they discovered upon their courtesy inspection of the vehicle. Given my time crunch, Carl advised me on what was mission critical, as well as what they could do within the day, to which I agreed. I was also quoted a price that was fair, based on my preliminary Internet research. I did not know if the tow was included in the price I was quoted, and anticipated that the actual cost might be higher. To my pleasant surprise, the price I was quoted did include the tow. When I arrived to pick up the car, Carl greeted me and was friendly and helpful. This was also a pleasant surprise, as I arrived at closing time on Saturday. Carl explained to me in clear terms what to expect while driving the car, given that certain maintenance was still needed (i.e. new brakes). I found this extremely valuable as I drove the car on the highway, and just as Carl said, I experienced some "pulsating" when applying the breaks at high speeds. Overall, I feel that the staff at Douglas Automotive, including the owner Doug, was very helpful in a time of urgency, without overcharging me, as I was leveraged due to time constraints. After my experience, I would feel confident bringing any future car repair needs to Doug and his Team. read more