Attended a conference in the area and I stayed at this location. Terry at the front desk provided excellence customer service! Great Job!!

Our trip to the Hilton Doubletree in Williamsburg Virginia was a disaster. Every piece of furniture in the room was damaged. It looked like it had been purchased at a Goodwill store. Not the sort of Hilton I or my wife are used to. We are Honors members and frequent the Harrisburg Hilton, a far different experience. The room itself, room 260 also a "suite" is located far away from elevators and is an absolute hike to get to. The restaurant is nothing more than a microwave station. The decor is reminiscent of a late seventies Marriott. When we checked in there was only one person checking people in at the busiest part of the day and we, along with a number of other people, waited quite a while to get checked in. In one of the sleaziest moves by Hilton I had to pay $12 a day to park my own car in the parking lot in front of the hotel. Our thirty year relationship with this location, which started off as a Marriott, I am certain is over. Corporate Hilton needs to look into this at once. read more

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They lost three stars for the refillable toiletry bottles alone. It's even worse when management bothers to secure them to the walls yet don't bother with the tamper-proof lock tops that I've seen at other hotels that use refillable toiletry bottles--it shows they care about their bottom line and not the health and safety of their guests. Darling, I'm not stealing crappy bottles of shampoo and conditioner that has someone else's bodily fluids in it. Check-in had a (reasonable) wait time. Lots of parking. Our room was pretty clean. read more

Stayed here before and chose it again it is in a good safe area hotel is super huge does not provide complimentary breakfast staff is very responsive and friendly there are newer hotels nearby read more

The Gold Standard of Hospitality! I can't say enough about the incredible service my family and I received from Jessica and James at the Doubletree by Hilton in Williamsburg. From the moment we arrived, they went above and beyond to make sure our seven-year anniversary weekend was enjoyable, memorable, and truly comfortable. Both Jessica and James personalized our experience in such thoughtful ways, turning what could have been just another hotel stay into something truly special. They were attentive, professional, and genuinely caring--qualities that are rare to find at this level. They should absolutely be considered the gold standard of how guests are treated and how customer service should be. Because of their outstanding care and attention, our celebration was unforgettable. Hilton is lucky to have them on the team, and I'll definitely be back thanks to the amazing experience they created for us! read more

DoubleTree by Hilton Hotel Williamsburg - Arcade area - Hotels Near Me - Williamsburg, Virginia

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Could've cleaned the room. It was dusty.. something reddish brown color on the baseboard looked like blood... scrapped paint on the bathroom door jam.. bathroom fan doesn't work so if you poop everyone has to smell it! So, romantic for Valentine's Day weekend! Had a sliding glass door but no balcony and our view was of the water processing plant! Had to walk quarter mile back to the front desk to use the microwave in the common area by the executive office just to heat my heating pads up for my shoulder. After being told there was one by our room.. NOPE. Holes in the ceiling... not what I have become to expect from double tree and or the Hilton name... food from the bar was good and so were the bartenders.. after getting the room for 4days & 3 nights we were charged 12.00 a day to park in an no gate unsecured NO patrolling officer parking lot. When we asked why we had to pay for parking if we're renting a room we were told so we can use the parking lot... so what do we do with a car if we don't wanna pay and if we're already renting a room.. I will say they did give us some extra double tree cookies and 25.00 gift cert for the bar which equivalent of one meal and a soda. And two free grab and go meals in the morning... Warning there is NO free breakfast at least during off season.. and if they charge for owning a car.... Probably during high rotation season they may offer more read more

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BED BUG! HORRIBLE ROOM AND SERVICE! STAFF WERE POORLY TRAINED. 09/28/24 Our trip to Busch Gardens was awesome until we checked in at DoubleTree. We arrived at the property late at night after enjoying our time at Busch Gardens. The first sight of the room was the AC cover completely off on the floor. We should have taken that as a sign and requested a different room, but we were too tired at the time and just wanted to shower and go to bed. I woke up in the middle of the night sweating, as the AC barely blew any air, but I was too tired to deal with it. 09/29/24 My husband woke up with an itchy back, which he initially thought was from mosquitoes. After he took a shower and came back, he saw a bed bug crawling on the sheet where he had been lying. He used a napkin to wrap it and brought it to the front desk. The front desk manager took the bug and offered to remove the charge for the room. This happened around 7:00 AM, and the manager let my husband go back to the infested room without providing any solution. My husband returned and alerted my friends and me. We all jumped out of bed. My friends, who slept in the other bed, took off their bed sheets to check, as their bag was lying right next to the bed. We found another bed bug on the bed skirt, which was disgusting. We called the front desk and informed the manager of the situation, and she replied, "I will come get the bed bug." Again, no solutions were offered. When she arrived at the room, we expressed our concerns about being unable to continue staying there and how our belongings could be contaminated with bed bugs, as we had set them on the floor. She then asked what we wanted her to do, which was very disappointing for a hotel like DoubleTree. We told her we needed another room, as we didn't feel comfortable staying there anymore, and we wanted our clothes to be disinfected. After some back and forth with someone higher up, she finally offered us a different room and agreed to heat-dry our clothes. We waited about 30 minutes for the new room to be ready and sorted our clothes into two separate bags: one for my husband and me, and the other for our friends. After the heat dry, our clothes were returned mixed together, so we had to spend time sorting them out and folding them into our luggages. Meanwhile, my little cousins were staying in a different room. I asked the manager if she could heat-dry my cousins' clothes, as I was worried about the bed bugs and the possibility of them bringing them back home. The manager initially told me to go back to their room and check for bed bugs, which was very frustrating. We didn't come here to be their bed bug inspectors. I then requested if she could send someone to check for it, and she eventually did. They didn't find anything, which gave me a little peace of mind. While talking to the front desk, it was stated that bed bugs "occasionally" happened here before. I would expect the staff to be trained on the proper protocol to handle a situation like this. The manager kept asking us what we wanted to do, and I wondered why the staff couldn't be more proactive if this happens occasionally. Our luggage and bags were not disinfected at all. When I got home, I realized I had several bites. 09/30/24 I woke up this morning with more bites on me. Now we're afraid we could have brought the bed bugs home and contaminated our house. We checked in at ROOM 103 on 09/28 and left on 09/29. On 09/30, one of the managers reached out to collect information on the situation and said he would get back to me, but I haven't had any updates yet. read more

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Clean and comfortable, if a little dated. Great location. Employees are incredibly friendly and helpful. But, at least in the holiday season, woefully understaffed and service was terribly slow in the restaurants and bar. read more

Everything was great... We stayed. There for my brother's wedding except.... The one that we stayed at was kind of bad, there was this one front desk guy that was a total cocksucker, no offense. But when we went down to ask for towels he kept looking at us weirdly and was being very rude. I think his name was Trevor or something. When two guests that were staying at the hotel were asking where the wedding was taken place, he wouldn't answer them. So I said "oh, it's down the hallway, and to the right" and he turned around and looked at me and said "it's common Curticey when two people are talking, you don't butt into the conversation" like dude, you weren't talking to them, you were ignoring them. When my younger nieces asked for an extra comforter, since one of Them were sleeping without a comforter, he said "As a loyal Hilton employee, I can not ask for your room number" But you asked for multiple times before.. They called me down and confronted him about it and he just said. "Sorry ma'am ill, make sure they'll get the comforter to their room. I just think he doesn't like, children or anyone. But al the other employees were very sweet and nice. The hotel also was just Sucky, the bathtub was all damaged and scratched, the whole place stunk, of weed and the elevators were just not. That great.. For an expensive hotel it's not that worth it.. I've stayed in a cheeper hotel and it was way better. read more

We attended a conference here for 2 days. It's pretty spacious and becoming more modern while undergoing renovations. The lobby consists of several workstations/ small couches with electrical ports for devices - I really liked this! The bar offered tasty drinks, apps + handheld foods. The burger was great! There are several arcade games for people of all ages. An indoor and outdoor pool and a nice fitness center. read more

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Shower was dirty. Conditioner was incredibly cheap and I'm not even sure it was conditioner. It took us 30min to check in at 9pm. The front desk person was very nice and I could tell they were understaffed. Also don't expect any type of complimentary breakfast. You can either pay 20$ per person for breakfast or pay at their overpriced cafe. read more

This building is old, dirty, and disgusting. Asked for a microwave... crumbs in it. Bathroom had hair in it. Someone left their towel in the closet. The room is outdated. The hinge was broken on the dresser. The room had horrible lighting. Wifi doesn't work well. It was the nastiest experience ever! And I made a new friend that was crawling around on my bed! Room 248! Beware! read more

DoubleTree by Hilton Hotel Williamsburg - Bed bug - Hotels Near Me - Williamsburg, Virginia

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Clean business conference type hotel that as my nephew put it "smells like money" when you enter the lobby. The rooms were clean and the beds were comfortable. The bathroom was huge compared to most similar rooms I have stayed in (double queen). The kids loved the indoor/outdoor pool and if you don't want to spend $18 on the breakfast buffet there is a nice little market cafe in the building. The hotel is very close to Busch Gardens so I would definitely recommend this as the perfect place to stay if you're planning a trip to the park. read more

Stayed here for one night in October 2022. It is a nice hotel for the most part. First, the good. Everything is very clean. The staff is super friendly and helpful. Lots of fancy features, three different restaurants, a game room, and a coffee shop. It is a gorgeous resort, especially the renovated common areas. The breakfast buffet had a good selection, biscuits were amazing. Oddly enough they did not have pancakes, waffles, or french toast, much to the disappointment of the kids sitting at a nearby table, although the staff said they were putting out pancakes later and I did get there quite early to eat breakfast.Noise level was not too bad - it's not completely quiet, and you occasionally hear noise from out in the hall as someone entered or exited their room, particularly if they are in one of the adjacent rooms, but as someone who lives in an apartment building it was quieter here than there. And that's fine by me. Now the bad. Nothing too serious but a few minor issues. One of the outlets in my room did not work, as it was loose, although I had more than enough to charge everything. As I said, I got there as the breakfast buffet opened and they were still putting stuff out. Not a huge deal, there was plenty already out there. And the hotel property is huge and quite a maze to find your way around. It can take a while to walk from Point A to Point B. But as long as you allot an appropriate amount of time you'll be fine with that. Finally, the cell signal is extremely poor here (not really their fault but still not good) and the wi-fi can be slow or have connection issues at times. Again, not a huge deal but it's another little thing. All in all an extremely nice hotel, a few minor issues, but nothing so severe that I wouldn't stay here again if I were in the area. read more

Everyone at the hotel was super super nice. Erik at the front desk was really helpful and answered all of our questions expertly. Even when we asked for another cookie he was happy to oblige. The folks at the canteen and morning buffet were really friendly and pleasant. I cannot say enough about how nice everyone was. It made our stay enjoyable. The restaurant, breakfast area and lobby were super clean. There was a guy steam cleaning the carpets everyday somewhere in the hotel. The lobby area seemed to be recently redone and looked nice. The room was clean but could have used some touch up and the bathroom is super small (have to close the door to get in the shower because the door blocks the shower). Overall the stay was pleasant. read more

I booked this quickly on a whim and regret not checking the Yelp reviews first. The DoubleTree was probably magnificent 20 years ago but is falling into disarray. The wall are dingy, rooms poorly lit, popcorn ceilings peeling, and the carpet in need of replacement. That said our biggest complaint is that a senior class is held in the pool every morning (7 am to 11:30?) for aqua aerobics. Great for them. Bad for families that want to swim before going out for the day. The pool was the main reason we picked the Double Tree so this was a huge disappointment. Lastly there is a $10 per day parking charge that was unexpected and not mentioned at checkin. They did not "validate it" just added it on to the bill even though nothing else in the area charges parking. Clearly they are just making a money grab from their business travelers and families. read more

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What has happened to the Double Tree in Williamsburg? Even though they have a huge open parking lot, they now charge $10 a night to park effective 1/23?!!!! I've stayed here numerous times and the new parking charge will make this my last stay! They also now have secured bottles of shampoo, conditioner, shower gel and body lotion to the bathroom wall. No more toiletries! The prices have gone up but the services have declined. $18 pp for a lukewarm breakfast buffet. Front desk staff was lackadaisical at check in and argumentative during check out. As a Hilton Diamond Member, I'm disappointed in the decline of this property. Time to start staying at Marriott!!!! read more

Let me start with, every single staff member was incredibly kind and helpful in every way possible. A special shout out to Jennifer at the front desk who was so helpful, kind, and generous when i was trying to make arrangements for my grandparents. Pros - - Friendly staff - Lots of amenities (pool, breakfast, etc) - Proximity to parks - Good prices Cons - - They only have on wheel chair for the whole building and this was really disconcerting with my elderly grandparents as it was in use while we were checking in. However, in the morning, Jennifer kindly hunted around and found the wheelchair for my grandfather. - I had a room with two doubles and one bed had stains on it. The hotel is old and my room only had a few outlets working. - Paper thin walls...bring ear plugs if you're a light sleeper. read more

There was a roach on my bed. I was at the DoubleTree for an event and when I got up in the morning I had a roach in my bed. I travel a lot and stay in a lot of hotels, but this is the first time I have had a roach as a bedmate. It is disgusting. read more

This Doubletree is an aging hotel that will likely be in need of updates in terms of renovations and services offered as travel again begins to increase, although it still has plenty of upside. The room: standard American hotel room. Beds were comfortable enough, but note they are doubles not queens (at least the ones we got in our room), so a little on the smaller side. The balcony looking forever the pool is a large, usable respite as well. The air conditioning can be set very low so temperature control is not an issue. Shower had great water pressure and heat control. With all that said, we did have one large bug, and the chair we had in our room was noticeably stained. We also never had our room serviced; we also had not been told at check in they had reduced cleaning services. Wifi was spotty and unreliable. At times, it was impossible to connect. There are three elevators: two in the main lobby and a third at the end of their long corridor. While initially helpful, that third elevator became increasingly slow and unreliable - at times feeling like it was getting stuck between the 5th and 6th floors. On the bottom floor, it would occasionally flash "Out of Service," on the indicator, which was our cue to stop relying on that elevator. Some bookings and Hilton Honors members will get a $12 credit to their breakfast, which, conveniently for Hilton, is priced at $14.95 pre tax. The breakfast was atrocious for that price. It was, by all means, a low quality continental breakfast offered for free by many other other hotel chains even within the Hilton family of brands. Scrambled eggs were soggy and lukewarm. Bacon was cold. Oatmeal was served artistically on a frozen glass with a dab of fruit on top to make it look like a parfait - but I've yet to meet someone who wants cold, gluey, oatmeal. The fruit was canned fruit salad with cottage cheese but no yogurt. The pastries were straight out of a box. And... that's it for $14.95+tax and tip per adult. Just avoid it. Use the credit at their little coffee shop. The pool is large and beautiful and the same pool connects both indoors and outdoors. The pool area is large and will accommodate many people for a resort like atmosphere. The location is ideal for those wanting to visit both or either Busch Gardens and Colonial Williamsburg. Overall, I'd come back, but would want cleaner furniture and daily cleaning service completed - or at least be notified in advance of its absence. While the Doubletree cookies are always a nice touch, they just can't make up for their terrible breakfast or lack of cleaning service. read more

Where do I begin! The lighting in the whole place is like Walmart. So bright I actually had to wear my sunglasses. You get ..ZERO service so bring your own shampoo. I had to go and buy my own. No room service. No one asks if you need anything. Food-just go somewhere else. Even the coffee is horrible. Very dated, stark and cold. read more

We are a Hilton family when it comes to saying at hotels. We did our research and picked this location based on the proximity it was to Busch Gardens. Driving up to the hotel, you'll probably drive up to the ball room instead of the hotel since that's the first thing you see. Don't do what we did and just keep driving until you see the entrance. Once we arrived, it gave hospital vibes. Not hotel vibes. The front desk employee was kind, helpful and got us a room. She was a delight! So, the service was good, but the rest of the hotel stay was sort of....disappointing. No cookies were available upon check-in, which may have helped the ratings, since they are delicious. The room was a junior suite. The place looked as if it was an hospital turned into a hotel. It was very clean, but very old. Everything gave me hospital lobby style. Ee asked for extra linens and kept being pointed to the linens in the closet. Yes, we pulled those and are using them, we just want a couple of extra pillows and blankets, not a whole other bed set. The HVAC sounded as if it was going to take us to the moon. The doors that open to the attached rooms are thin. You can hear EVERYTHING and that's a little rough when you have kids, since you don't want them to hear everything, especially at night when you just want some rest. We won't be back to this hotel, but will try a different Hilton hotel in the area. read more

I went to the williamsburg DoubleTree September 16th 2023 because there was supposed to be an end of summer block party that I was hoping to attend(links below) 1)https://m.facebook.com/575552079189276/ 2)https://original.newsbreak.com/@virginia-weekend-events-1724830/3159444258121-join-us-for-the-goodbye-summer-block-party-a-fun-filled-event-for-a-good-cause 3)https://allevents.in/williamsburg/goodbye-summer-block-party/10000691131832917 But I guess it got canceled because I wandered about the parking lot for a good 30 minutes maybe an hour or so sometime between like 4:30pm and 6:00pm playing some songs on my guitar and singing while I tried to locate the event Well after i gave up my search i went to Emerald Thai the Thai food takeout place next door and the lady there told me I could sit in the shade in the copse of woods that separates the Doubletree from her shopping center I guess management at DoubleTree didn't like seeing me wander about the parking lot or maybe they didn't like me parking my wagon in one of the many available spaces well whatever the case the police showed up and told me that apparently this portion of woods belongs to the DoubleTree and that they didn't want me on their property so I had to vacate the property Never once was I approached by anyone telling me that any of my behavior was unacceptable or was I asked to stop nor asked to leave, no one asked if I was staying there or if I was visiting anyone or asked why I was there, nobody approached me at alljust assumed that cause I'm pushing a shopping cart around that I couldn't possibly have any business being there The streets surrounding the hotel have no shoulders and the gutters are quite slanted making it difficult walking right along the curbside with my wagon so now if I wanna get around the neighborhood I have to walk in the middle of the street playing chicken with the oncoming traffic praying that they see me and that they merge into the next lane in time so that I dont get hit Is Hilton really okay with people being treated like this? Are they really okay with forcing people into dangerous situations just because they don't like seeing them walk through their parking lot? Are they really allowed to leave advertisements up for an event after they've canceled it? In response to one of their emails: I was looking forward to this event and was excited to meet some of the other local musicians, I wasted ten days pretty much doing nothing because I wanted to stay in the area to attend this event, i broke my guitar strings so I had to rush out to the music store to get new strings and hurried back to catch this event traveling about 12 miles on foot, all for nothing, I even canceled other plans and changed my whole schedule to attend this event, on top of that now I've missed out on going to upstate new York and visiting my parents at their summer cabin and also seeing my friends on Long Island, all because somebody didn't do their job and remove the advertisements for this canceled event ~Robb read more

DoubleTree by Hilton Hotel Williamsburg - Event that was canceled but never removed from multiple sources, could have still bought a ticket even - Hotels Near Me - Williamsburg, Virginia

Attended a conference at the hotel. The conference and board rooms were very nice and well appointed. The suite was lovely. The conference food was good with a variety of choices for entree. The attendants worked quickly . The room temperature was excellent and consistent throughout the conference room. They had several sizes of board rooms, conference rooms, and ballrooms. The ballrooms are lovely. The hotel staff and reservations people were very nice and helpful. This is a nice hotel for a conference. read more

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Upon check in, Ashley was fantastic and super friendly. She made us feel very welcome, which was a pleasant surprise after the last several hotel stays I've had. Her customer service was 10/10. The hotel was nice, clean, and very spacious. The room was great and comfortable. The only huge issue was that the toilet ran nonstop throughout the night and was super loud. The street lights also brightened up the whole room because the curtains didn't quite fit the whole window. I'm a picky sleeper in that I can't sleep if there's any kind of light or noise, so I didn't get the best sleep. However, the others I were with slept just fine. I would definitely return to this hotel again. Location was also on par. read more

Checkin I was Greeted by Brittney she was with out a doubt amazing Brittney explained everything to me and always gave me ideas of places to visit for my stay. Thank you Britt During my stay the room was great. it's shows house keeping takes pride in their work. Even little things that is normally missed in hotels was checked off. The only thing is the microwave wasn't working the cord has a short so you have to hold it at an angle to get it to work. Also Saturday morning I just got finished getting dress and house keeping didn't knock they just entered my room. Monday night I call the the hotel for clean towels because we was leaving the following morning very early. The woman that was doing night Audit was rude. Just completely nasty I only asked for towels and she snapped at me and stated imma give you whatever we got. When I arrived with my 2 sleepy children this woman had 2 face rags laying on the bare counter top. Besides that my visit was amazing read more

Scam scamaloo for your family vacation. Paid $600 for two nights. Thought I'd impress my European husband worth the Hilton brand. BIG MISTAKE. The room wallpaper looks OLD. This place is a turd in fancy wrapping. The Hilton honors program App is crafty in that it says Breakfast in the pic below. We just came back after a $33 breakfast that is on par with the Free breakfasts at Comfort Inns. Tricky tricky. The owner knows what he's doing. Take a gander at what I paid $600 for with a 1 year old. Hazards everywhere. PS, don't expect housekeeping to clean or tidy anything. The policy is you have to wait for 24 hours and since we're leaving tomorrow we can just request towels and things. Could've gone to the Cavalier in Virginia Beach for this price. It's not just about the money, it's about standards of treatment for your paying guests. Shame on you to the owner of this hotel- you are very aware of the scam you're running. Shame Hilton for carrying this hotel in your franchise. Won't be coming back. Eff you in the A. for taking my hard earned money I saved all year. Ps, it's not posting all of my pics, that's coo- they'll a just go to corporate. read more

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This is a very simple hotel in need of a remodel. Rooms are comfy and clean. It has a large ballroom and event area and a large lobby with multiple fireplaces. They give you water and warm cookies when you check in. Bad things: -The walls a paper thin. You can hear everything happening outside in the hall and around you. I mean everything. -Furniture and televisions are very old and in need of update. -Of the two elevators servicing all 6 floors, one was out of order so it took forever while waiting. It hits the spot for visiting Busch Gardens but isn't nice in any way. It's bare bones simplistic and is Ok if you're going to spend the night, sleep, brush teeth and leave. But nothing special beyond that. Still. I paid nearly $150 for one night here. So it's not entirely cheap. read more

Had an amazing time here! Amiyah was very helpful and extremely nice! Everyone on the staff team was also very accommodating! Would definitely return! read more

This is worst Hilton property I have been in since the last year of the Las Vegas Hilton. This hotel is dirty. The pictures online when booking do not represent the actual hotel. Rom 221 smells badly of something I can't quite put my finger on what it is. Moisture dampness old nasty carpet. The room had stains on the wall. The shelves in the bathroom were not dusted in quite a while. The lady at the counter is not nice. For two evenings in a row the same three people have been at the front desk and only one is half way working. The others are talking, joking and cutting up. I would not recommend staying here under the pretense that this is a nice hotel. It is very close to Busch Gardens but that is hardly worth it. There are a few other hotel choices close by. Choose those. The property needs some investment and a staff and manager that cares about what they are doing. Payless and stay somewhere else! read more

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if there's 0 Star I'm going to give you zero star, this place is very strange, they're very confused by Asian, so don't come up, I asked them to get my room number, and I also asked the person who checked my room, and I also asked the name of the person who checked my room, and they didn't let me in, Don't come here read more

DoubleTree by Hilton Hotel Williamsburg - Don't come here - Hotels Near Me - Williamsburg, Virginia

OES joyed their 118th Annual Grand Session at Hilton, Doubletree. The signs were not visible but we figured it out. Arriving July 23rd at 7:45am and check in at 12:35pm. Went and had lunch and return back to see if keys were available at 4pm. Jasmin was phenomenal she exhibited great customer service and made us feel welcome. I went back to desk an Kenya for a cookie an she responded with "no" never given eye contact or offer explanation. She right our unprofessional and RUDE!! There were plenty of cookies and she right out lied!!! Later that night OES hosted an Banquet and it started at 7pm. 8:47pm many in the room had received their salad and desserts while at our table we we were missing tea, salads and dessert. I got the attention of Captain and Banquet manager yet no response. Many acknowledged us but yet we were still sitting with no food. I totally understand it takes time when serving a large group however the layout was not strategically thought out. Many of the tables were finished eating their salad and entree as well as dessert. This is unacceptable and most of the guests are leaving yet we still sitting waiting on dessert and entree and it's 8:54pm. Robert has come visit many times but no results. Finally I see a plate an ask for it for arrive at 8:58pm read more

DoubleTree by Hilton Hotel Williamsburg - Late but it's here. - Hotels Near Me - Williamsburg, Virginia

Not great, but also not bad by any means. The hotel is nicely located and very convenient to many area things. The hotel is very soon ready for a facelift - some areas are in need of paint and TLC, linens are small and thin (and scratchy!), breakfast area is adequate yet a bit awkward for COVID reasons. Beds were fair and in need of mattress replacement. Given the many hotels in a similar area, I'll try another option for my next visit. read more

Let's start with the fact that my wife and I were celebrating our 10 Year Anniversary in Williamsburg. The plan was for 2 nights and 3 days. Two days at Busch Gardens. Disclaimer: We spent our first night of our honeymoon at a Double Tree and again in this very hotel 2 years prior. We arrived yesterday at 4pm and promptly checked in. We were given a ground floor room with king bed and sleep sofa. Upon inspection the room was not what we expected. Multiple stains on the carpet, the bed skirt had black marks on it, the room had a poor smell (like a gym locker) and the sofa was old and beat up looking with torn stitching. We took some photos and went straight back to the front desk to complain. They apologized and placed us in the same style room on the 5th floor. This room lacked the odor the first had fortunately. The sofa was in similar shape, but it was somewhat in better shape than the first. We did notice the wallpapered walls had been wiped down at some point leaving what I assume was glue all over them and in different light you could see that highlighted. My wife referenced it looked like a crime scene cleanup. Lol. We both showered which created a ton of steam in the rather small bathroom and to our surprise it didn't have any kind of ventilation in it. Anyway we got dressed and when to dinner which was the best part of our visit (check out Le Yaca!) We had planned on staying until Saturday, but my wife was not staying there another night. She called the front desk around 9PM and asked if an early checkout would be possible and was told yes no problem. We were packed and ready to go the next morning at 8:45AM. When we got to the desk the manager told us since we didn't offer 48 hour notice that we would still owe the additional night. She was pretty firm and rude about it too. My wife explained she was told no problem the night before. The manager argued they had a strict policy and no one would have told my wife that. Well that put my wife over the edge and she proceeded to enlighten this manager about us having to switch rooms and our dissatisfaction with the conditions at this hotel. The manager allowed our checkout without additional charges and apologized. This place needs and overhaul or lower you prices, because I'm very surprised about how you've let yourself go Double Tree Williamsburg. The one star you're getting is for the staff excluding the female manager that checked us out. We won't be back. read more

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Patricia at the front desk was very nice, but as soon as we walked in the room we were NOT impressed. The room had what looked like cockroaches in it. When we look under the bed, we were horrified to see 3 eaten chicken wings under the bed. Needless to say we marched down to the front desk and told them we were leaving and would like our money back. read more

DoubleTree by Hilton Hotel Williamsburg - Chicken wing under bed. - Hotels Near Me - Williamsburg, Virginia

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The hotel is not bad. Not great, but not bad. Dinged one star for their water pressure- it needs more umph. Also- walls are really thin. Lucky for us, we weren't next to noisy neighbors. Beds were comfortable and clean, tv worked, towels weren't old. The hotel is definitely older, and hasn't been renovated, but the stay (1 night, with a tour, during Feb) was fine. Nothing wrong with the rooms. Breakfast selection was quite good. Not sure if you purchase breakfast as a package or anything, but it's pretty good, as breakfasts go: sausage, bacon, eggs, biscuits & gravy, oatmeal, fruit, breads, donuts (you can skip those), juices, cereal... read more

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I had a horrible experience here. The room was fine, the bed was good and the shower was great. However, there are several unsafe spots in the grass by the second awning that caused me to fall and twist my ankle. It is covered by grass and hard to see. I called the front desk as soon as it happened and Brittany said oh really? Im sorry you fell. I will let the technician know". That was it. I was speechless. I did receive an in room phone message right before I was leaving from someone questioning my fall and wanting me to come to the front office. I was so tired when I left but I will be reaching out. Absolutely unacceptable! The next morning there were 3 cones covering holes but ironically the one I fell in is still there uncovered. The hotel needs a total remodel. Old and grungy looking. The tennis court looks like something out of the walking dead. They didn't even give me cookies upon checking in until I asked for them. That's the only thing Doubletree is even known for. Do better, Hilton. read more

I've stayed here twice now when visiting Busch Gardens. The first time I stayed here I couldn't get a good impression of the place because it was during Busch Garden's Hallo-Scream 2019. Therefore, I got to the hotel at like 1am and we left around 10am. Everything during that short stay was fine though no complaints. This past time (2021) I stayed for two nights and so was able to get a better impression. There were some pros and some cons. Upon check-in the front desk attendant was extremely nice and welcoming. Our room was very large and spacious which was nice. On our first night here, we went to the bar, where the bartender was very kind and attentive. Food and drink were good. The problems started later on the first night. My SO wanted some more water so I went down to the front desk for a bottle of water or two. The front desk woman working at that time was very rude. She didn't even look at me and kept working on her computer before asking "what I wanted". When I asked for a bottle of water, she again didn't even look at me and said "they are in the cooler over there". She didn't even move her body to point where "over there was". I grabbed the two waters and quickly she asked if I wanted to charge them to the room. I inquired why I had to pay for just a bottle of water or two. Now I don't want to sound privileged or anything but I'm a Diamond Hilton Member. I don't expect much from it but I thought I wouldn't get gauged on a bottle of water. She said that bottles of water aren't free to anyone. I shrugged and let her charge it to the room. In the end I wasn't necessarily mad that I got charged, just mad that she was so rude about it. The second problem came in the middle of the night on our second night there. Around 2am, the extremely loud fire alarm went of. My SO and I bolted out of the bed, freaked out. The alarm went on for about 45 seconds. Before we could even get changed to leave the room it stopped. It was weird because there was no one out in the hallway or anything. We eventually got hold of the front desk. Same woman from the night before. When we mentioned the fire alarm her response was "and?". We told her that we just wanted to make sure everything was alright. Her response? "If everything wasn't alright don't you think the alarm would still be going off?". We were taken aback by the this rudeness and just thanked her and hung up. In the end, this large hotel with spacious rooms is extremely convenient for anyone going to Busch Gardens, so I recommend it based on that. During the day, the staff is friendly, but don't expect any kindness or support during the late or overnight hours. read more

Great service at this hotel. Staff does a really nice job taking care of guests, and the chain provides nice perks for Hilton Honors members. The facilities are decent, but look kind of dated. The meeting rooms are freezing cold. The banquet food is much tastier than at other hotels, except for dessert. Dessert needs help. read more

DoubleTree by Hilton Hotel Williamsburg - Hotels Near Me - Williamsburg, Virginia

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Stayed in the standard two queen room. Hotel was clean, but seemed outdated. The room that we stayed in was very loud. We could hear the neighbor's snoring and his cell phone alarm going off. We booked this hotel because it's still advertised as having a free shuttle to Busch gardens. However, this is no longer the case.... Did not offer cookies upon check in. Not a huge deal, but this is just a small reason that people spend the extra cash to stay at a Hilton Double Tree. I feel that we paid a premium price for our room, but in no way did we feel like we were staying at a Hilton Double Tree. However, bed and room was clean and comfortable. read more