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    DoubleTree by Hilton

    3.1 (52 reviews)
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    Hair all over floor the day we checked in.
    Priscilla The Cat ..

    When we checked in our room was filthy. We had two queen beds, I slept in one, my husband in the other. I noticed the white bed linens had yellow stains all over them, the bathroom floor was coated in long dark hairs, as was the bath tub. There was also a brownish red stain in the tub that looked like old dried blood. Needless to say we were terrified to shower in there, not knowing what had previously transpired in the bath tub to leave that sort of stain.. My parents traveled with us, and stayed in the room next door. Their room reeked like dead fish and dirty Butt hole. My Mom found yellow pee stains all over the wash cloth AFTER she had wiped her face with it! We complained to management several times, were promised someone would be up immediately to clean and sanitize the rooms, no one ever showed up to do so.....? At check out my husband complained yet again, and questioned management, we were essentially blown off. Over a week passed, and with dozens of phone calls later, management finally offered us a refund, but it was like pulling teeth to get them to understand our concerns. There is NO EXCUSE for such laziness when it comes to keeping a hotel room sanitary for guests, this is actually dangerous to people's health! I urge you not to stay here, but if you do, and you encounter the same problems please, contact the department of health. This is was a horrible experience, and I would hate for anyone else to deal with it.

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    10 years ago

    The drink service was very slow but the casino had a good variety of table games and the casino was clean. Overall a good place to gamble!

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    8 years ago

    The rooms in this hotel are newly renovated. Modern decor. Ultra comfortable. Gorgeous. Strongly recommend

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    Ask the Community - DoubleTree by Hilton

    I'm trying to make reservation at Broken spoke campground in Sturgis for a RV campground site can you help me make to make reservation or let me know how?

    Hello, Keevin. Unfortunately we do not work with Broken Spoke Campground in Sturgis. We are a part of a resort in Deadwood, SD!

    View All 2 Questions

    Review Highlights - DoubleTree by Hilton

    AND we roomed here a day after Sturgis ended, so if the rooms were to be filthy, I'd think this would be when.

    Mentioned in 2 reviews

    Read more highlights

    Hampton Inn Deadwood at Tin Lizzie Gaming Resort

    Hampton Inn Deadwood at Tin Lizzie Gaming Resort

    (22 reviews)

    $$

    So, pretty good for a Hampton Inn, with a few hiccups…read more We stayed here for 3 nights in a king bedroom suite. We arrived at 3PM, which is check in time, and our room was not ready. Our room was not ready until 5:30. As we had just flown in from Florida, I really wanted to go to the room and change out of our travel clothing, but that was not an option. Our first afternoon in Deadwood was effectively ruined as there was nowhere to leave our bags and change clothing. The hotel was recently remodeled, so our rooms were very nice, and the mattresses were comfortable. The shower was fine although the water temperature fluctuated, and it was impossible to find the exact point that wasn't either too hot or too cold. The whole hotel vibrated constantly, which made a bunch of appliances in the room rattle or even make weirder noises. I had to leave the microwave door open because closed, the rattling was too loud for the kids to sleep. Breakfasts in the breakfast room were typical Hampton and quite good (for being free). Very friendly staff. Waffle machine with two flavor options and all sorts of different toppings, breakfast sausage, fried eggs, oatmeal, biscuits and gravy, toast and cereal. Juice and coffee. On our last day, there was no breakfast offered at Hampton. We were redirected to the restaurant at the Sheraton Four Points. Of course, that place wasn't open yet. And, once we arrived, they were not expecting us, and they wanted a coupon that had not been provided by the Hampton. Thankfully, it was just a short walk back to get things sorted, and thankfully, we weren't in a rush that morning, but still. Parking is across the street. It's through the casino. You need a new scan code each time you drive through, which comes from the front desk. Because of the delay in our check in, our parking was comped, but I believe it's about $15/day. The lot is long and narrow, and if there are big pick up trucks, it feels cramped and precarious.

    Clean, efficient, friendly, smooth check in, great breakfast, onsite food including Starbucks. Our…read moreking suite was massive... love this place!! No problems and no issues. Price includes parking which was nice, plenty of luggage carts and reasonable rates. 5/5 across the board!!

    Holiday Inn Express & Suites Deadwood-Gold Dust Casino - Lobby from hallway, 4th floor

    Holiday Inn Express & Suites Deadwood-Gold Dust Casino

    (29 reviews)

    $$

    The Holiday Inn Express in Deadwood completely met my needs when I was recently in Deadwood as a…read morefirst stop during a trip out to Devil's Tower and the Black Hills. The location within Deadwood is nice, in a central location for walking around the area's shops, casinos, and stores. I was able to easily explore the area on foot in the evenings. The hotel lobby looks nice and modern upon arrival (a good first start). Check-in was smooth. I had a room with a window that faced inside towards the lobby, which I was a little skeptical about at first but ended up being great because it reduced the potential for road noise that sometimes plagues hotels. I wasn't in my room much, so not having a window with natural light to the outside wasn't a problem. The room itself was clean and solid, with good space for spreading out belongings. I found it comfortable and quiet, a good place to sleep after a long day. Breakfast was perfect for what I wanted - a hearty meal with a number of options that I could fill up on before heading out for a day of hiking - eggs, sausage, cinnamon rolls, biscuits and gravy, some breads/muffins, oatmeal, pancakes, cereal. Parking is a couple minute walk away, in a parking lot with a gate. I didn't mind it since the weather was nice and I didn't have a lot of items to take back and forth. In other situations I can see how that could be bothersome. The hotel, since it is affiliated with the Gold Dust casino, also had a deal where you could get a coupon at the restaurant across the street along with some slot play for a discount. I expected to lose the money for slots (and I did), but it was a good excuse to check out the casino briefly.

    2 days running no milk on breakfast bar. The poor kids! Why couldn't a mgr stop at the gas…read morestation on the way in grab some gallons and put in an expense report. Cleaning staff is super friendly and fabulous at their job.

    Holiday Inn Resort Deadwood Mountain Grand - Room 419

    Holiday Inn Resort Deadwood Mountain Grand

    (31 reviews)

    $$

    This is a great place to stay. Close to all the action. A block away. Easy parking and easy to…read moreyour room. The rooms were great too. We will be back here for sure.

    Monday, October 7, 2024 4pm. I want to give this hotel a much higher rating but unfortunately, due…read moreto a DICK, yes I said it, a DICK, in the sportsbook bar the rating must suffer. After checking into my room, I grabbed a beer and went down to the sportsbook to make a bet. I took a seat to relax for a minute and put my beer down on the table in front of me. The bartender came over and asked if I wanted to order anything. I told him no. He then picked my beer up and said "We don't serve this beer here. You can't have outside beverages." He then threw the beer in the trash, said "There you go" and left. I was stunned. I couldn't believe that he did that. The proper way would have been, Sir, we don't allow outside beverages. I'd be happy to get you a beer that we serve. Had I have been this employees supervisor and had seen the way he treated a customer, I would have pulled him aside and immediately reprimanded him. This may be the rough and tumble town of Deadwood, but those were the old days. Surly bartenders are no longer the norm. Tourism keeps the town alive. This AL Swearengen wanna-be has singlehandedly succeeded in ruining my stay, and perhaps to the point where I won't stay at this Holiday Inn again. It's my suggestion, that if you stay here, think twice before you patronize the sportsbook bar. You may inadvertently tip someone who couldn't care less about you. Quick Tip: Wear your walking shoes. The way this building is set-up you'll be walking through a maze to find your way around. I had a great plate of Tortellini in the restaurant.

    Martin Mason Hotel - Room 1/8  (king)

    Martin Mason Hotel

    (23 reviews)

    $$$

    I think it's important to note there's a difference between historic & outdated. When staying in a…read morehistoric hotel, expectations should be set accordingly for everything from decor to ammenities. I would have liked for them to leave the TVs out, but I understand that, for hotels, they are basically as necessary as having a bed. I also waited to write this review until we'd stayed at another historical hotel down the road, for an apples to apples comparison. Staff were friendly and excited to share. We were shown to our room & given a small tour of the property, including the gorgeous ballroom, which was being set up for a private even. They've undergone restoration, not renovation. They've stayed period-correct & everything from the style to the furnishings reflect this. Rooms were quiet & clean. Our room was a shower only room. As I'm half mermaid, I like having a tub option but not a deal breaker. There was a tea cart out, which we found to be a nice touch without adding a lot of cost for them. We appreciated the addition of hallway seating nooks & spent time there daily. My favorite was the exit lighting (see pic), absolutely charming! What they did right comparatively: decor & hospitality throughout the stay. Staff were friendly & daily housekeeping was offered. On check-in we were asked where we came in from, what we were here for, with genuine interest and eye contact. The thought put into each furnishing was evident. So quiet, never a slamming door or loud guest. No odd odors! This is HUGE in a property of this age, when the surfaces have soaked up a hundred years of cigarettes & other stenches! Parking lot is attached with guest spots reserved- no 2 block hike to the car lot for any item you've forgotten. What needed improvement comparatively: communication. The pre-arrival info only made sense after checking in. Arrival was a bit odd, nothing to indicate we were in the right place. We roamed the casino a bit, then approached the bar for assistance. The barkeep was also the innkeeper & only one working. My husband drove around d/t no parking signage. At check-in, the cone stystem was explained & it's actually a really good system! I would definitely stay here again.

    The location was perfect for staying in Deadwood. We were able to walk to the many other casinos…read moreand restaurants which made it very convenient. The room had a surprise - no shower - just a tub - but it was a pleasant surprise. (When you make a reservation, double-check to ensure you have a shower if you need one. There are a few rooms that have tub only - which was fine for our stay.) The room was clean, comfortable and quiet. We were in Room 3 - King Size Bed, small corner sink, and relaxing old-time-tub! The staff was amazing - always very friendly - from the front desk to the casino attendants to the wait staff. Melanie (our host) exceeded our expectations with her kindness, professionalism, smile, and hospitality. We will definitely stay here again - the perfect location for staying in Deadwood!

    DoubleTree by Hilton - hotels - Updated May 2026

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