Came home from Thanksgiving break to find the ceiling on our first floor had water in it from the bathroom above. My husband did as much as he could fixing the toilet. Called multiple contractors for bids to replace and retexture the ceiling drywall. Scott was comparable on price but the only one to give a written estimate. I like tangibles, it protects us both. He also helped us find a plumber who fixed the pipes.
Scott told me that each step would take about 15 mintues of work and 24 hours to dry. He set my expectations correctly.
However, in the last step, he was not too pleased on how it was drying and stated the next day, he might do a little corrective work therefore be a day behind.
True enough, the next day he did not like how it had dried and perfomed his corrective work.
I LOVE this attention to detail (since I have to look at it for the next 30 years) and I also appreciate setting my expectations BEFORE they impact me.
I would use him again and again...I have been burned by people in this community in the past (with some many people moving in and out, I feel like the businesses have a whole new customer base every 3 years and don't need to focus on customer service or their reputation, hopefully with Yelp, we can keep the good ones in business and drive the crooks out of business!) read more