I had a fantastic experience with this washing machine repair service. Their communication was…read moreclear and timely from start to finish, which made scheduling incredibly easy. The technician arrived promptly, diagnosed the issue quickly, and had everything fixed in no time. On top of that, the staff was genuinely friendly and professional throughout the entire process. Highly recommend to anyone needing reliable appliance repair!

The service requested was done overnight. It only took the technician less than 30 minutes to…read moreresolve the issue. Then had some recommendations for cleaning and maintenance. Overall everything was great. The price for the parts and labor was reasonable. I can recommend this company.

Prompt fast service. Repairs made and the inspection of the Stove temperature controls were…read morethoroughly examined. Would use him again if the occasion arises.

This is probably the worst customer service experience I have ever dealt with in my entire life…read more To start off with. The "technician" Matthew did not have my correct address the morning of our appointment. He stated his company "does not allow them to have the customer's address and gives them just gps coordinates" He was late about 3 hours. He shows up in his personal vehicle , no company vehicle. He does not carry any parts on his truck. So he came to my house just to guess on what part was not working and ordered something off of Amazon. No diagnostic tools , no F codes , just mumbo gumbo about how he has so much experience on washers and it could be two things. My drain pump or my lid lock sensor. I had mentioned to him earlier that , I had checked the drain pump for a clog and it was clear. He misheard me or thought I said I replaced it. I didn't replace it. I just checked if it was clogged. He tells us , he'll order the lid sensor and will come back the next day. The next day , I text him. Hey what's your eta? No answer. No text. Just silence. I call the company. Calls me back and tells me the part is not here yet and he'll be there later in the afternoon. I told him just to come by the next morning. Strange an appliance repair company doesn't carry parts. They order them on Amazon. Wow, okay. This morning. Comes to my house , switches the lid lock sensor. Realizes its not the lid lock sensor and tells my wife, " Hey bro , I think its the drain pump so I'll have to come back another day , so I'll have to charge you another trip charge and if its not the drain pump , it might be the control board" Wife says he called her bro like 7-8 times while explaining the extra charges. She texts me to call him. I called him to question why we are getting charged again if I already had a quote on the repair. Seems like charging me for extra trips to get Amazon parts is not a smart business decision. I asked him why did he not check if it was the drain pump first. He said he didn't because I had already replaced it once. I never said that. I checked if it was clogged. I told him just to leave. We'll sort if out with a real appliance repair company. He then tells me he is sick of f**king people like me and that this always happens to him. Then hangs up. Then he proceeds to text me 14 times on how much he was saving us with prices of different drain pumps and that he is exhausted from difficult customers. What a nut job. What a terrible company. The way he speaks about his superiors and the company itself should be a sign of what inept people hired him in the first place. Cussing to customers and complaining to them is such a red flag. Please save yourself some trouble and go with a reputable appliance repair. Hope this review helps you.

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

This was such a smooth process, he could have easily made more of an issue and charged me more, I'd…read morehave never known. ESP because I went into a separate room, assuming he was going to take awhile. Well, 20 minutes later, he discovered the problem and fixed it. Viola! Just like the. He was honest about the simplicity of the resolution and didn't even charge me as much as he had quoted. Amazing! He's earned my trust from here on out, I'm giving him a call!

Well, the service was very responsive and came right out the Monday after my elderly Mother (& I)…read morereached out to them. Mother reported he was quickly in and out, let her know that the ice maker was repaired, and told Mom, 'No charge.' However, he failed to check the entire ice maker mechanism. Yes, the ice maker does now MAKE ice but now that I've gone to Mom's and cleared out all of the solid stuck ice pieces that were remaining in the ice maker from before, we realize that it is still not providing ice through the door mechanism. My Mother, at just shy of 90 years old, is now only 4'10" and cannot reach up to the top of the ice maker to 'fish' pieces of ice out. Repeated calls back to Adair's Appliances have only gotten me an answering machine and no call backs to set up service. So, unfortunately, I cannot recommend this local Kerrville business. Google reviews were mixed but I took a chance anyway. Sort of 'no harm, no foul' because the fellow was polite and he did reattach a small piece that needed to be reattached in order for the maker to make ice. He just wasn't tremendously thorough.

When my microwave went out, American Home Shield sent over A to Z appliance. SHAWN, the owner was…read moreinitially very nice, arrived on time and was professional. Unfortunately, after 5 month and 3 trips to my home, the microwave remained broken. On April 2. Shawn came out for the 4th time. He made two attempts to install a fuse, both of which immediately burned out. He said he needed to order another part and would call us when it arrived. After a month with no word from Shawn, I called him. He said he would call and check on the part and call back. No contact. I kept calling and he would make excuses as to where the part could be, always promising to call back but never doing it. I had tried to avoid calling American Home Shield because I didn't want to get Shawn in trouble but it's now the middle of June and still no microwave. I called AHS. They said they had been calling Shawn for weeks with no response. They said the part he ordered had been there since mid-May! (Turns out it was again the wrong part).They sent out a company from San Antonio who had it fixed in a week. Shawn obviously got tired of not making $ on us since he had to make repeat visits. The worst part was that he lied repeatedly instead of being man enough to say he wasn't coming back. Extremely uncool Shawn.

I took our push mower that was smoking to A to Z. They had it repaired and ready to go the same…read moreday!! The price was great and the turn around time was even better. I will definitely be back for any repairs. Very nice staff as well.

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!

Joe provided exceptional service on our Kenmore Elite dryer. Arrived on his stated time. Was…read moreefficient, professional, kind, and friendly, left with everything clean and neat behind him. His service fee was very reasonable. Would defintely use him again.

I had such a wonderful experience with my dryer repair! The technician, Joe, was incredibly…read morefriendly and helpful. We are so glad that he came to fix our dryer -- he went above and beyond by being accommodating and even coming out on a Sunday. I highly recommend Joe to any family in need of a reliable, kind, and professional repair technician. I'm truly thankful to Jesus for sending Joe our way! Prayer: Lord Jesus, thank You for sending people like Joe who serve others with kindness and excellence. Please bless the work of his hands and guide him in all that he does. May every home he visits feel Your peace and care through his service. Amen.