Its taken me a long time in deciding to write this review. Mainly because the guys were so nice to…read moreme. I know I get it, they're supposed to be nice so I'll buy the car. So in October I went in to look at buying a car. I was assured that the dealership was an Amvic dealership, and the car came with a 90 day warranty and that the car was throughly serviced and any repairs would be done before I purchased the car. As I was looking on the website at the Escape I read on the carfax report that the car had had a claim against it. When i enquired I was told that was incorrect. In a later conversation I was told minor claims can be removed from Carfax reports. When I was given the report there was nothing listed so I blew it off. I ended up purchasing the car. After two weeks or so the engine light went on. Mice had chewed through a hose. (the dealership had found a mice nest). Progressive fixed the leak, at no charge. Then within a couple more weeks the heater stopped working. Took it in again and they discovered the radiator had no coolant and when running codes found something else wrong. I had purchased an extended warranty and not long after there was an expensive repair for something involving the transmission and engine. All this occurred within the 90 dealer warranty. When I asked about the repair being covered by the dealership I was told that was wrong and the repair was put through the warranty I purchased. Then after the repair was done I get an error code on the car that the vehicle is due for an oil change. This shouldn't be coming up already considering that all the maintenance prior to being sold was all taken care of by the dealership. At this point I took the car to my mechanic and got an oil change and a transmission service. I was told the transmission fluid looked like it had never been changed and the bracket holding the oil filter had broken off. Which is another thing I'll have to get repaired. Bottom line, don't buy a car from this dealership. Initially, I'd been so impressed by these guys I'd sent a coworker to check them out and I'd hoped my daughter would use them when purchasing a car when she returned from overseas. I'm so upset and I hate to write bad reviews but my entire experience with this dealership and All the issues I've had with this vehicle are things that shouldn't have been issues and having to deal with them all on a vehicle I'd just purchased has been extremely stressful and very upsetting. My suggestion, pay a bit more and shop at a reputable dealership.

My mom and I were looking for a SUV to replace a twelve year old faithful Sentra... it was too…read moresmall for the two of us and my 7 year old black lab so we started looking around.We went to a lot of dealerships and realized you don't get very much with a basic car so I looked up on Auto Trader for a year old car that had everything on it. We started with Progressive Leasing and met Mark Bishop... He made looking for a car a pleasant experience..he didn't hover around us like most salesmen do!!... he answered all of our questions and had a special sense of humour while putting us at ease!!!... I'm definitely going to recommend to my daughter to go and contact Mark to help her with a newer van that she needs! Thanks again Mark!!

I have been going to Back in the Saddle for many years, with multiple vehicles, and have nothing…read morebut great things to say about the work and service. They let me know what all the issues with my vehicle are and also let me know which ones are urgent/important so I can decide if/how I want to spend my money. They could take advantage of my lack of knowledge about vehicles, and instead they take the time to share their knowledge with me. (update: I have no idea why Yelp is showing me as being in Ontario, I have never lived there)

Excellent experience.They did a brake job .After,there was a problem with the abs system. They…read morereplaced entire hub because it MIGHT have been their fault,around $600 job. They did not charge me anything ! Know anywhere else like that ? I have been going there for years,and this is why.

Where to start?? I do my own winter tires every year. I…read morehave two sets of rims and a big garage. Ran in to a strange situation where my two front tires on my 2019 Jeep Grand Cherokee somehow got crazy over torqued. Past 250. I could not loosen them with my 24 inch arm bar. Drove to the dealership and explained what was going on. They took it in the shop and using a bigger arm bar, and some extra muscle, got them moving. They never actually took them off. They then retorqued to 130, the recommended tightness, so I could safely drive home. Thank you! These lug nuts were after market but purchased from Big Four as well when I bought the vehicle. Got home and attempt #2 to get my winters on went sideways again. At least 8 out of 10 lug nuts on the front two tires were actually ripped in half with only the flanged, last one 8th of the nut (about a quarter of an inch) holding the rims on the car. Back to the dealer. I expected there to be a fairly big issue in asking them to take responsibility for what I felt had to be their error. There was a lot of hesitation on their end admitting responsibility for sure. I knew I could not have done the over torquing myself but Big Four Motors claimed to have not done the last tire rotation which I had purchased with an oil change package from them. They said that rotating would have actually been detrimental to the tire wear and tear at that time. It was decided that I would leave the car with them to figure out next steps and they set me up with a loaner. Again Thank you! They tried using an extractor kit to remove the remaining 8, or possibly all 10 broken lug nuts. Did not work. No grip. Told me they were going to try and drill them out the next day. This was done and the tires were finally off the car. Some minor damage done to the rims but they were sent out for repair. The winters which I had thrown in the vehicle were now on. All ten lugs had to be replaced on the front two wheel assemblies. A complete new set of lug nuts for all four tires was now on the vehicle as well. I asked if they could do the oil change which was due in the next 300-400 KM's and they abliged that request as well. While they had my car, I speculated over and over again as to how much I was going to be charged for everything. I am on a retirement income so unexpected bills can be difficult to deal with at times. Told friends and family what I was going through and all thought that I was likely going to have to pay, at a minimum, for all the parts and that likely they would either give me a reduced rate on the labour, or perhaps reduce the amount of hours that I was to be charged for. I believe it was likely a long and arduous process to get those rims off the car. When I got the call saying the car was ready and that there was absolutely nothing owing for parts or labour, I was ecstatic to say the least. I believe this is the first time I have ever dealt with a dealership that fully owned a situation and did very right by their customer. Kudos to BIG FOUR MOTORS and Service Manager Brian Reed for reaffirming my faith in North American made vehicles and companies!! Final Thank You!! I feel I at least owe them this review!! ...and I look forward to getting another Jeep from you in the future.

This is my second vehicle purchased at Big 4 Motors and the service was amazing yet again. A big…read morethank you to Johan De Deugd for making the whole sales process smooth and effortless!

The cooling fan on my 2022 MDX broke down in pieces. apparently, this has never happened before…read moreand it took 3 attempts to completly solve the issue, but they persited and never gave up. I was given a lowner during the 3rd repair. The vehicle is running perfectly now. Kudos to Sirverhill Acura.

Truly exceptional and friendly service, all around right from the service desk to the front desk…read more I came in for an oil change in July of 2024 and was met with such professionalism in service that I have not seen in a long time. I even had a pile of cash that had mistakenltinto slipped out of my pocket and one of the valet guys located it and passed it across to the management who was able to track me as the owner of the money. I highly recommend and will patronize them again.

Excellent experience. The dealership was honest, professional, and transparent. The car was in…read moregreat condition and exactly as advertised. Would definitely recommend.

Had a great experience buying my car from Prime Autos in Calgary. The whole process was easy and…read morestress-free. Mike was awesome to deal with, super friendly, honest, and helpful, and never pushy. Everything was clearly explained and the car was exactly as advertised. Really happy with my purchase and would definitely recommend them!

From the moment I walked into their office I was treated with superb customer service. Manveer paid…read moreclose attention to my criteria, and showed me vehicles that met them. Followed up by phone when something suitable came in. answered all my questions. Also Mo, Sales Manager, walked me through the documentation. Both super professional and respectful. Manveer was very personable throughoutt my car-buying process. I bought a vehicle that I am super happy with. She took care of registration, and had the car delivered to my home. Great customer service throughout. This is the 2nd vehicle I have purchased from this location. Thumbs up to Manveer for great customer service.

Been going here for all my repairs for over 5 years…read more Service is always top notch. The only place we get our oil changed or repairs done. Cant beat the seasonal tire service with storage for added convince. Won't be going anywhere else anytime soon.

I recently took my auto to CN for the first time to deal with what I thought was an overheating…read moreproblem and to do some regular maintenance. Alex solved the problem in minutes. I found the service there to be courteous, honest, fast and reasonably priced. I would not hesitate to take my auto there again.

Avoid this place like the black plague, they will rip you off by lying to you about problems with…read moreyour vehicle that do not actually exist. Dont even deal with them, there are lots of other service companies in the area who will treat you right.

I've only had tire service from this company, maintenance was not performed so my comment is based…read moreon their tire service. I haven't found any issues at all, friendly service, fast service and a clean shop which is something I can admire. I used another tire company in Airdrie previously and have not gone back to that other company.