I posted review one day ago and the director of marketing and social media contacted me by phone…read more They were very considerate of my needs and were able to make things right for me. I fell they went above nd beyond in researching my concerns and helping reach an acceptable conclusion. Knowing that the Peppermill management was willing to reach out leads me to believe they really are concerned about their clientele.

The Peppermill is a breath of fresh air, literally, for a casino…read more It's bright and although there was a slight whiff of cig smoke, it wan't bad at all. Not sure what type of filtration system they have but it works. We went for cocktails and to watch the Giants game at the enormous Sports Book. So many screens, from giant to 55". It was packed but our waitress Sarah, was fast and charming. We will probably stay at the Peppermill the next time we go to Reno. Well done Peppermill!

I enjoyed my stay at the Grand Sierra Resort. My corner room was large, relaxing and clean. There…read morewere some signs of wear and tear on the couch and pillows but overall everything appeared well kept and comfortable. My room was on the twelfth floor and amazingly quiet but the hallway flooring would benefit from a deep cleaning. Although I didn't gamble, the hotel hosts a nice casino floor and several other amenities like a bowling alley, a large pool, an arcade, a sensory rooms, an escape room and a host of restaurants that range from Jamba Juice, coffee or burgers to a fancy steakhouse. I had dinner at Una Mas because they specialized in Mexican food. Overall the food and drinks were okay. The highlight of my stay was the Grand Sierra Spa! Although their steam room wasn't available, I was able to take advantage of their sauna, coed spa room and a massage. The ambiance was beautifully decorated and they offered complementary snacks and tea as well as one beverage with champagne or a mimosa as an option. I was going to give the hotel 3 stars but the spa pushed it to 4 stars!

I have stayed here, I have eaten here...I have played machines here, but I have never seen a show…read morehere until last Friday. I was extremely impressed with the space in this showroom and I thought the drink prices were very fair. We saw the Phil Collin's experience and it was so very good! The lights and sound were top notch. I will definitely see another show in this room.

We had a great stay! Price was very reasonable for one night. Room was very clean, and seemed like…read moreit was modern/updated. We had no issues with the room overall. We got to choose between staying on the 3rd floor (spa/gym floor) or a higher floor, and we chose for the higher floor which had a decent view. The casino seemed older than others we been to, but it seemed the hotel portion was updated. There were several elevators we could use, and it was nice that it was a clear glass elevator so you could see out. We did not hang out at the casino, but it also seems a bit older. You can definitely smell the smoke in here. We only tried the Purple Parrot for dining and it was solid. There seemed to be a seafood restaurant and it smelled quite fishy in that area. They have an arcade on the second floor for kids. We ended up finding several machines that were broken so we got some free play out of it, which was fun. The arcade seems to be open 24/7 but redeeming rewards may be during limited hours. The spa was great! The gym area was also pretty good as well, many machines to use. They also have yoga mats to use, but my only critique is there is not much space to lay your yoga mat in without feeling like you're in someone's way. However, the gym was not very busy at all in the morning time when I went. In the gym, they had a water refill station, towels, and fruit offered. Remember to bring your hotel card because they will ask that it's scanned at the entrance. Service was friendly at the front desk at check in and check out. We also requested some more makeup wipes from the house staff and they provided extra with no questions asked. Overall, it was a solid experience staying at Atlantis!

Stayed at the Atlantis this weekend. Came to Reno for a family reunion…read more The rooms are very nice and look somewhat new, however for this price I would expect a lot more. My cousins picked this location because they are members of a group who used this chain of hotels and casinos often. I personally am not attracted to gambling , so I don't frequent this type of hotel. As I said the rooms were nice, but this hotel caters to the gambling crowd. My cousins got their rooms on comp, because they gamble here so often and that is great, but if you are not a heavy gambler and you are not getting a free room I cannot recommend the Atlantis.

Ben Nemzer was amazing at Mad Hatter. Great show and he was so funny! I loved it.read more

I have never been in a room at the Eldorado but I can certainly talk about the casino, eats, and…read morecondition of the place. Over 50 years ago the Eldorado opened. There was no "Row" and there was a whole lot more coemption back then. Harrah's, Harolds Club, Mapes, Silver Spur and others. There was a grocery store where the Silver Legacy now sits, and the Eldorado was a standalone offering. Given its age and how many casinos have come and gone since they opened, the property is well maintained and seems to keep with the times. The buffet was the last one in downtown with high-quality food (sad loss). What remains of the food choices is solid including the amazing coffee and freshest pastry shop, they are worthy competitors for the area. The Row concept has really kept the Eldorado a viable choice for visitors because they essentially get 3 very different casinos for the price of 1 under one continuous roof, all with free parking. Don't forget the many downtown events that they sponsor or are very involved with. The 44th Great Italian Festival is coming up October 10 & 11th in 2026. It is typically the 2nd weekend in October annually.

Room was comped since I'm a Caesars Reward member, the room was on the 8th floor facing the pool…read moreon the 4th floor. Elevators worked great. No issues or delay which was great. Room was okay since they gave us two twin beds instead of a queen or king. Room was clean, had a fridge and ac/heater worked well (can only go up to 80 Fahrenheit) We did the self check in on the computer screen and did have a silver legacy employee offer us pretzels and water to take to our room. Overall, great weekend experience and would stay here again in the future

Pretty bad I'm not impressed…read more The van service from the airport was great. The guy was waiting for me Front desk check me in pretty fast five stars for that Downhill from there The lobby was dated, looked and smelled like it had been smoked in for the past 60 years It is old , dated , stinky , smelly it was rancid, you might as well lick an ashtray and get it over with. I'd feel less creeped out if I rolled naked on the floor of an airport bathroom. The Wi-Fi worked it didn't and it worked and then it didn't It works for a minute and then it doesn't work after we login over and over and over and over If you want to watch Netflix or getting any work done in your room, good luck there You'll just wind up using your cell data to get anything done Their Wi-Fi is absolutely positively f-ing worthless. My nose is slamming shut in this room from the musty air, supposedly cigarette smoke free I'm not moving out immediately because my company put me up here That's the only reason I haven't left.

I haven't been to the Nugget in years, frankly it was a hole and mostly still is…read more We had concert tickets for the outdoor venue. We heard it was redone and better. The casino is still so smokey. They either need better ventilation or prohibit smoking completely. The patrons at the Horseshoe Bar were obviously overserved. Screaming drunks, stumbling people. Honestly, where is security? Our room was on the 19th floor. It was a corner room and actually quite nice (until it wasn't) the king bed was comfy, there was a chaise lounge and 2 chairs. We overlooked a train yard and metal recycling plant. If you looked up, instead of down, the view was quite nice. Then, it happened. Hot water was running brown in both sinks and the shower. I called the desk, they said let it run. We did. Still brown. The white wash cloths were discolored. She said the cold water is okay to drink. Ummm, no. I asked for bottled water to be sent up. At midnight, when it still hadn't arrived I called the desk. No answer. I affixed a note to the door asking to not knock, just leave the water, which they did. The only redeeming quality is Anthony's Chop House. I won't ever stay again.

Bed bugs, two room moves, and absolutely no mitigation plan!!!…read more I have never written a public review before, despite plenty of less than perfect experiences. I worked in the service industry for years and generally believe businesses deserve the opportunity to make things right. The Nugget had that opportunity and chose not to.. During our stay for Hot August Nights, we discovered bed bugs in room 1638. Security responded promptly, confirmed the issue, documented it, and moved us to room 2838. That replacement room had a long standing AC leak, saturated carpet, peeling wallpaper, and visible growth behind the wall covering. Engineering inspected it the next morning and told us we absolutely could not remain there. We were moved again, to room 1242. The frontline employees were kind, responsive, and genuinely helpful. Management was the problem. We repeatedly asked what the hotel could do to prevent us from carrying bed bugs into the next rooms or home with us. There was no laundry service, no heat treatment option, no containment procedure offered, and no written policy or protocol available when requested. We were allowed to move the same luggage and belongings from 1638 to 2838 and then to 1242 with no mitigation whatsoever. If we had picked up hitchhikers in the original room, we could easily have carried them through multiple hotel rooms and eventually home. We are now home and spending our own time laundering and heat treating our belongings because the property offered no assistance with this before our departure. Manager on Duty Cole Hughes was particularly disappointing. After initially avoiding speaking with us directly, he ultimately offered no meaningful assistance and told us, in substance, that once we left the property the problem would be ours. He then directed us back to Security, whose staff had already done far more to help us than management had. We requested management follow up in writing while we were still on property. No response. We requested information about what to do if we brought bed bugs home. No answer. We were told Risk Management would contact us in 7 to 15 business days. Before departure, I ultimately obtained the Risk Management phone number from Security myself. I called after returning home and left a message. This is what bothers me most: the Nugget responded to the rooms, but not to the guests. Moving us was necessary. It was not a complete response to a bed bug exposure. If this is what corporate ownership has turned guest service into, relocate, document, pass the customer to Risk Management, and wait for them to leave, it is incredibly disappointing. I am writing this because future guests should know: if you encounter bed bugs here, based on our experience, do not assume the property has a meaningful procedure in place to help prevent you from carrying them elsewhere or taking them home. Security and Engineering deserve credit. Management absolutely does not.

This casino is one of the few original Casinos left in Reno. The Cafe has a variety of low cost…read moremeals. This is a great place for local.

This review is for the Casino Grill downstairs (not the upstairs restaurant). This small grill spot…read moreis awesome every damn time! It never disappoints sober or otherwise. Freshly made food and it's fun to watch it be prepared. It's usually pretty quick and even during a rush it is a reasonable wait. Hits the spot and you can't beat the pricing. Free condiments including ranch is a huge plus! I recommend the breakfast egg neva muffin every time with their salt and pepper fries. Onion rings are bomb too. Corn dogs bomb. Chili cheese dog bomb.

Great place to stay and eat. Great waitresses. Joe and Margiana Denise and Jessica are amazing!!…read moreBartenders are great ! Esidro. Noaha and Shane at J Paul's are all awesome. And at the front desk all the lady's and gentleman are great . Best place to stay in Reno. Need a 3 card table and I wouldn't have to leave!

I booked a last-minute stay at J Resort (formerly the Sands Regency). I stayed at the Sands…read moremultiple times over the years and always loved the location, so I was excited to see what the updated property was like. Overall, I had a great stay! Parking was easy, check-in was simple, and my room was clean, spacious, and comfortable. The casino was also good to me! I pulled out $200 to play the slots and ended up walking away with over $1,200, so I definitely can't complain about that! My one con is the rewards program. I was disappointed to learn that spending at the resort doesn't earn tier credit the way it does at some other casino resorts. Being able to earn credit for hotel, dining, and other property spending is a great way for guests to move up tiers and gives you more incentive to keep your spending on property. Hopefully J Resort considers adding this or offering more multipliers in the future. Would I come back? Absolutely. The location, rooms, easy parking, and amenities make it worth another stay -- and the slots certainly didn't hurt! I'll definitely be back.

They start you off with a lot of free play then you get consistent free play every week. They have…read morefun drawings that I've actually been called to participate in multiple times and shout out to the cook for buying my dinner! Love this place

Welcome to Baldinis: Where the worst things happen…read more The only reason they are getting two stars is for the food. DO NOT COME HERE TO GAMBLE AT ALL COSTS. Period. I've been here at least 20 times and every single time they widdle down your money and you will leave with nothing you came in with. Slots are horrible, Keno never hits, not sure about video poker but I'd be willing to bet (with a much better chance at winning than if I were to bet anything here) that the poker is garbage too. Standard service, not anything to write home about. This is clearly a hang out spot for people that are already poor and Baldinis makes good and sure they stay that way. You know how you walk in a casino and hear or see lots of people hitting jackpots? Not this place. Just people chain smoking to calm their anxiety of getting robbed once again by the infamous Baldinis. Terrible casino. They will try and hook you with promotions but they are only to get you to show up and feel like you have a chance at winning something but you will indeed win nothing so save yourself the headache and go somewhere else. Of all the Casinos in Reno/Sparks the places that hit the hardest have proven time and again to be Sierra Sid's (right down the street on McCarran) and Peppermill. I've given this place too many chances to redeem themselves but I always walk out of here irritated. They don't even give you small wins on any of the machines to break you in at even or slightly above. Every machine is the same thing: win slightly less than you're betting to chase a dragon that does not exist. Food is notably priced but again that's the only reason I'm giving 2 stars. As a Casino this place is more than deserving of a full Zero Stars.

I was thinking about how much effort it would be to go home, cook dinner and then cleanup. It was…read morethen I decided to try the diner at the Gold Dust West that I had not eaten at in quite some time. I was seated after a very brief wait by the very friendly hostess/cashier. I was brought ice water and decaf coffee promptly. J ordered the Wrangler burger.( two patties, fried onion ring, b bacon, cheese, and bbq sauce on a bun, with lettuce, onion, tomato and pickle!) this is a massive burger and fries for $12,99, quite a great value

I've been a regular at Gold Dust West for a long time, and the staff is the main reason I keep…read morecoming back. They work hard and treat customers well. Lately, though, management has been making choices that don't seem to support the team. No barbacks means the bartenders are stretched thin. And on Sunday, I watched a supervisor give a bartender a write‑up in front of a full bar, joking about "love notes" while doing it. It was unprofessional and uncomfortable to witness. I must add I have been an HR manager over 20 years here in Reno. I hope management takes this seriously, because the employees deserve respect and privacy, and customers notice when leadership falls short.