Another amazing stay!…read more As always, the rooms were fresh and clean. The staff, from the front desk to housekeeping, was always on point. My past three stays have been in the Tuscany Tower, and I highly recommend it. Rooms and bathrooms are larger, the showers are amazing. I believe the rooms were recently renovated. Definitely worth the extra cost!

My husband and I met his friends here Sunday night. We will never go back. We were gambling for 2…read morehours never saw a cocktail waitress. So I went to the bar with my ticket from machines to get us 2 waters. She wanted $7.50 each bottle for an 8 ounce bottle of water! That's highway robbery. The bartender informed very rudely if I wanted a free one I needed to ask a cocktail waitress. Walked back to my husband and finally saw a waitress. When I asked her (she was literally standing right by my husband) she informed me she's not my waitress she would send her over. A half hour went by. Still no one. We said bye to his friends left there and went to Atlantis. Promptly served when we walked in and water - it was free. We won't be back, nor will we recommend the Peppermill to anyone. Poor service Rude employees Lack of supervision Bad customer relations Expensive water (more than gasoline)

This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

Playing Dragon Link the other day here and got a fire orb hold n spin bonus, it was $8?!?! Never…read moreknew a fire orb hold n spin bonus could be so low, must be a record. Then doing $1.25 bets on 5c denom got a fire orb hold n spin bonus and only got $17, Thats unusually low for that bet and possibly another record low, thats what you should be getting doing $0.25 or penny bets. They need to re program or re tune the machines or something. Rigged

I will say that the spa and all the treatment rooms are absolutely beautiful and have a great…read moreambience. The only downfall would be just how small it was. Based of the pictures I had seen while doing my research I was shocked to see how small the steam showers, the hot tubs and shared areas were. My Bestie and I went for my birthday which was on a Thursday, while we were waiting for our massage we tried to wait in the waiting area except there was no place to sit or stand. My favorite parts were the massage and the hot tubs were beautiful, it's like you're floating in the sky surrounded by greenery with a full view of the sky through the glass top!! Also, you get a local's discount Monday - Thursday as a local for all services (I'm pretty sure all)

Just arrived. It's a zoo. Obviously don't have my players card or hotel room key yet…read more Lady blocking off the parking lot says I can't park there unless I have my room key or players card on me. Actually stupid. Makes me not want to lose money here. Possibly better off down the road at GsR. Shame. Dumb

Dance show was precisely sick with a bunch of gay dudes and…read moresultry lesbians. Electronic dance pop hip hop music was live and they were performing ultra provacative. Totally worth watching and definitely visiting again eventually!

I made a reservation at El Dorado in Reno back in June 2025 for a three-night stay…read more(Tuesday-Thursday, checking out Friday) in April 2026. After nearly 10 months of planning, I expected the basics to be handled correctly. When we checked in, we were given a double room instead of the King room we reserved. I went back to the front desk and was told that because they were oversold for Thursday night, there was no way to move us into a King room at all during our stay. That explanation didn't make much sense--they confirmed they had King rooms available Tuesday and Wednesday, but because of the Thursday overbooking, they couldn't honor the reservation for any of the nights. So even though I booked months in advance and had already arrived, I was effectively bumped in favor of guests who hadn't even checked in yet. To make matters worse, only 2 out of 5 elevators were working the entire stay, which led to long waits (up to 20 minutes to get down in the morning) and added frustration. After the fact, I looked through other reviews and saw that this seems to be an ongoing issue, not a one-off situation. Between the reservation not being honored and the operational problems, it was a pretty disappointing experience overall. Skip this place.

Nice hotel. Stayed here few times. This trip had a horrible view. Just the parking lot. Little view…read moreof the mountains. The sink had low pressure and the shower was full of pressure. Always my go to hotel in Reno Nevada

We've been coming here for years and have multiple Diamond members in our family, but our latest…read morestay was a massive disappointment due to the service at the VIP desk. While most of the staff is wonderful, the VIP receptionist, Christine, was unprofessional and dismissive. She made several billing errors when we tried to extend our stay--effectively overcharging us for both past and future nights. When confronted with the mistakes, she was rude and unapologetic, even deactivating our keys before our scheduled late checkout. It's a shame because we love the arcades and the location, but we actually cut our trip short and moved to a different hotel because of this interaction. If you're staying here, I recommend double-checking your bill and working with the other receptionists who are far more helpful.

Wow, what a gem! This place reminded me of the early 90's…read more. I felt younger visiting this place! The ceilings are lower and the place is huge . The staff was amazing.everyone knew me by first name. We stopped in Virginia City which was ok and Reno was packed!

I have been going to the Nugget for about 40 years. I love the Oyster Bar…read more But the issue is that the Nugget started charging for parking to attend the Brooks and Dunn concert, $20! We had to park on the top floor, the elevator was packed. My husband and I walked five flights of stairs! Outrageous!

Found a secret hiding spot that not many people dared to explore. If you go all the way to the top…read moredeck, there is a bar and some slots, and not a whole lot of people. Appears clean and the service is good. Busy on a 4th of July. The house brews are $2.50 so if you're thirsty for an adult beverage in the middle of downtown in our 90+ degree weather, Cal Neva is the place to go. Did I mention air conditioning too? Ahhhh..... The food is inexpensive. I've gotten a hot dog here and a patty melt, and the food is not bad. Great place for a brew, inexpensive food, great service, a little gambling if you're in to that. Parking is directly in back

Had dinner with a colleague and my food (a salad) took an hour. My colleague had eaten and was…read moretwiddling his thumbs. I ordered a grilled chicken cobb salad. when it did arrive, the waitress, Portia, literally dropped it and ran I had to get up to catch her. So, my salad had no grilled chicken. it had been replaced by a couple slices of processed sandwich meat. And I waited an hour. The response: "guess they were out of chicken." I reached out but management had nothing to say. Tried to speak with HR, and they were pathetically unprofessional. Do yourself a favor and avoid this burning dumpster fire. Also to anyone reading this from CalNeva: Enjoy seeing this review on every available platform. You deserve it.

We stopped in for some gaming and drinks. The gaming was great with lots of options, but more…read moreimportantly the service was fantastic. Marzena was attentive and helpful with drink suggestions. Truly someone who takes pride in her work. We left and went to another casino, and ended up coming back because of how great we were treated. We are looking forward to our next visit to the J.

Awesome atmosphere and Bri at the front desk was super helpful even though it was very late/early…read morein the morning...

Glad they brought the awful awful back to Reno! I used to drive up from San Jose for the weekend…read moreand the awful burger was a must. When I heard they were back at Baldini's I had to get it! The service was great but took awhile to get the burger. I like how they stack the box and give an extra box of fries. I'll definitely be back

I am from out of town, but for many years when I am in town, which is quite often I always go to…read moreBALDINI's for breakfast and sometimes lunch or dinner. One positive thing I want to say about the cafe restaurant, the workers every one of them are giving 150% working hard.My compliments to them. One thing that I've noticed and it's very negative is that the prices have jumped up, which has happened in a lot of places, but this is a little extreme. For example, they had a senior menu. They cut out approximately 1/2 of their senior menu, which is ridiculous. A lot of the locals come there and many are seniors the options on the menu amount to almost nothing for seniors now.. BRILLIANT SND THOUGHTFUL! Example on the regular breakfast menu they HAD a chicken fried steak it was a big chicken fried steak like all the other breakfast restaurants in the area now when you order that you get a small chicken fried steak, which was originally from the seniors menu a very downsized small chicken fried steak. Once again that chicken fried steak is not available on the senior menu instead they're using that small chicken fried steak for the regular menu. You're paying almost double and getting 1/2 of the value. CHEAP!! Also, throughout the casino, it always reeks of cigarettes smoke at one point I thought it was a very nice casino. Now I think it's rundown. Nobody really cares about anything. They're very few employees working the floor. The escalators going upstairs are always broken my opinion of the nice casino is now that it's turned into a dump!

You have an outstanding Employee that I have noticed over the past…read morefew years. Suzy is a drink server and bartender, often working both positions simultaneously. The only time she stands still is when she mixes drinks that she delivers on the floor. She covers a wide area and rushes back to refill Patrons at the bar and just does more work than Anyone else employed there. And that is obvious! Her personality is special!---"Personality Plus"!! Suzy deserves a promotion and certainly a pay raise at best! Please show this to Jeff Jacob's. Ted Kuhn, Reno,NV

I've been a regular at Gold Dust West for a long time, and the staff is the main reason I keep…read morecoming back. They work hard and treat customers well. Lately, though, management has been making choices that don't seem to support the team. No barbacks means the bartenders are stretched thin. And on Sunday, I watched a supervisor give a bartender a write‑up in front of a full bar, joking about "love notes" while doing it. It was unprofessional and uncomfortable to witness. I must add I have been an HR manager over 20 years here in Reno. I hope management takes this seriously, because the employees deserve respect and privacy, and customers notice when leadership falls short.