Refused my cleaning appointment when I declined another set of X-rays at check in (17 months previous with nothing but cleaning) Quoted state law that requires annual X-rays. No such law exists!! Lying to make more money, NOT service Find anyone else. Skip this place. No stars read more

Horrible horrible experience. I'm currently still suffering from the damage to my teeth and gums. Support staff was good. Doctor was horrible. My teeth were chipped and left that way. I was refunded some money but not enough to get my mouth corrected. Run don't walk run from this place! read more

Very sad to post this review. The dentist was great! The hygienist was fantastic! But the back office staff, terrible. Called multiple times to discuss my treatment plan, determined not to have all services completed due to pain tolerance, and needing sedation. Paid up front for entire treatment. Was told that refund for services not provided was dependent upon my insurance paying them first for the submitted claims. Waited from November 2023 until today 3/6/2024 calling multiple times with no call back. Finally told I could have my refund processed but I had to make a trip to the office. I feel that the office staff was attempting to do the right thing but the operations manager was not responsive at all. read more

This facility is trying to charge me a $500 fee on top of all the upfront charges I paid in full (thousands of dollars). What's more is that nobody from there will call me back, HOWEVER, I now have a bill with a late fee. Over 10 calls placed to their office and still no call. (Currently on our 13th) What's more is that my actual expertise there was..... indescribably subpar. They have HALFWALLS throughout, so you're not really separated from ANY of the other patients (as a result, they cannot maintain the most basic of privacy and I can't fathom how this passes HIPPA). It's an extremely old building without any updates. The people there were unprofessional and did nothing to calm my nerves before oral surgery. We were made to go to this facility by one of their dentists who was even worse than the facility!! So all in all, AVOID THIS PLACE, Buyer Beware!, and all of that. read more

Very same issue as everyone else. Quoted one price out the door then paid the 500.00 at that visit only to be billed for thousands. All that was done is 3 fillings and cleaning. None of what they billed the insurance was done. I never write reviews but this place is one to stay away from. read more

Awesome customer service and professional service. Very clean office and friendly and competent staff! I wish we had known about this location years ago. Will definitely be making this my regular dentist. read more

I went to this dentist for the first time yesterday. Everyone was very kind and professional. I have an unnatural fear of the dentist office and could not have been in better hands. Everyone who came in contact with me introduced themselves to me and explained what was going to happen. I am very happy to be a patient at this practice. read more

Get ready to be lied to and or get screwed. One Dentist says you 7 cavities and the following year you have none without having had any work done. They quote you a price for a procedure and when you go pay its now a whole lot more expensive. I don't trust them at all. Don't waste your time and money there. read more

Lola, my hygienist was great, which is why I gave 2 stars. If it weren't for her, I'd give 1. Was quoted 100 for teeth cleaning and when i go to pay, it's 160 something. I asked what the other 60 was for and was told it was for my "exam." This exam i didn't schedule included the dentist coming in, not introducing himself, looking at my xrays from 6 months ago and telling me things look good. Literally less than 2 minutes. I understand the dentist needing to confirm what the hygienist saw, but that should have been quoted in the price upfront. Apart from the financials in question, the office is severely outdated and run down. There were stains all over the carpet and the cabinets and counters were all beat up. I will be looking for a more current and upfront dental provider. read more

My son's temporary crown came off on a Friday and our dentist has M-Th hours with no emergency/after hours #... Another Saturday clinic turned us away because they did not initiate the crown procedure but Dossett said to come their way and got us in as a walk in. The office was very welcoming to us and understanding, they put my anxious son at ease with his pain and replaced the temporary crown on the spot. Great* customer service. read more

I can not say enough good things about this place! Everyone I dealt with was super friendly, compassionate, and professional. I went in terrified (I have had several negative experiences with Dentists in the past) and I left feeling comfortable, and confident with my care and treatment plan. I will admit their pricing may be a bit higher than other offices but the extraordinary treatment and patient care is well worth the small price difference. The office staff is curtous professional and kind, T (the only hygienist I plan to use as she was so amazing) was amazing. She answered questions was comforting and put me at ease Dr. Crouch, DDS is so kind and patient. He is like the grandpa santa of dentists seriously! T stayed over an hour late to get me started on my treatment plan that night. I can not express how amazing these people are. I would recomend them to anyone looking for a great dentist, but especially if someone has had a hard time with dental experiences in the past and is looking to overcome that fear read more

It's really hard to find a great office/dentist I have been going to dossett for two years, and have recommend several others to this office...which have thanked me for such a great experience! They honestly treat their customers like family. I highly recommend Dossett Dental in Hurst, Tx. read more

Incredibly unprofessional! I had my appointment scheduled for 10:00 am and drove all the way from Fort Worth only to be told the dentist was not coming in. It would not have been as bad if it was not further explained that he had to leave on the previous Friday and no one had been in contact since. This is the second time I have not been contacted to move an appointment. The first was when they had a gas leak and couldn't take any patients for the day. They only told us upon arrival. Don't waste your time here. Find a professional service and not some worthless no-call, no-show dentist and staff. read more

I have been a patient for a few years and have never had a complaint. I have had a tooth filled, a crown and teeth cleaning every 6 months. They are the best especially Dr. Mike and Leila Parva the Hygienist. read more

First I would like to thank the staff of Dossett Dental in Hurst. Very Caring and very friendly. My beef is with the Dentist that they bring in from elsewhere (Kimberly Lake, DDS.) On 1.21.22 I had a molar removed because it was infected. This dentist had a very difficult time removing my tooth, and not only that she punctured my sinus cavity and left a good portion of the root in my gums. She said it could stay there, it would not pose an issue. Five days later I explained to her t that the pain has still not subsided and now my face is swollen, even after being on amoxicillin. She reluctantly gave me pain meds. Here it is 3 months later and 4 different antibiotics, my face is still swollen and in pain and she refused to refill my prescription. My sinus has been infected since the removal. I finally saw an Oral and maxillofacial surgeon who was just appalled at the fact that this Dentist and Dossett Dental let this go on for so long. Now I have to have surgery to remove the infected root and gums in my mouth that will cost in excess of $6,700.... Thanks Dossett Dental and Dr. Lake. read more

Horrible place. Got a groupon for teeth whitening and was extremely disappointed. The office is very outdated, dirty and it even smells bad. Staff was unprofessional and unfriendly. My appointment was at 12 pm and after waiting for 30 minutes, please keep in mind nobody had the customer service skills to let me know what was going, I finally asked how long it would take until they would start my treatment and the office manager answered she did not know how long. Please stay away from this place. They do not know how to treat customers. read more

Between the revolving set of dentists there, you never see the same person twice. Very strange. Bad fitting crowns - my husband had two fall off the same tooth. Definitely going elsewhere. read more

I wish I could give this place 10 stars! This is the best dentist office I have found in the 15 years I've been in Texas! I have found their exams and procedures to be thorough, efficient, and painless. I have had a crown done here, as well as an extraction and they have bent over backward to make me as comfortable as possible, as well as my son who waited for me in the lobby. Being burned before, after the first time I visited this office, I took their list of recommendations and prices with me to my dentist in Oklahoma for a second opinion and was thrilled to learn that they did not recommend more work than necessary and that their prices were the best my OK dentist had ever seen! Oh, and the front office staff, dental assistants, and hygienist are GREAT; they are professional, kind, and fun! read more

I am terrified of the dentist, but everyone in this office from the person who answers the phone to the dentists and all the technicians never made me feel ridiculous. Each person in the office was kind and welcoming and only concerned with my comfort. I'm not sure I will ever be skipping to my dentist appointments with glee, but I'm so glad I have an office to go to that makes me feel like my experience will be as positive as possible. My appointment today was extremely long (I was there for several hours), and while that was frustrating, they were running with one dentist--with the utmost professionalism and care for each patient, especially the scaredy cat ones. I am always pleased to recommend Dossett to my friends who need a new dentist! read more

Second disappointing appt. waited over 45 mins for my appt double booking is not my cup of tea. All the staff could say we're so sorry. Guess it is time to look elsewhere for my dental care. read more

You can help with the situation I had today in one of your offices that resulted in a non-treated broken molar. I was removed from the office during the middle of a treatment, as I had already taken the X-Rays and was waiting for the dentist in the chair for the procedure. This because I told them I'm a hospice nurse and at times I have COVID patients under my care (while wearing PPE and following CDC protocols). The lady at the front desk told me that because of that aspect I cannot continue with my treatment of a broken molar. Your staff stated that because of CDC guidelines, a needed medical procedure is being refused to another medical professional that unfortunately does not have the luxury to work with non-confirmed COVID patients. So I am now stuck with a broken and very painful molar because of my occupation and even though I follow the same guidelines from the CDC. I take COVID tests every now and then due to the exposure, and I notified the staff that I can show the recent negative test. read more

Dossett Dental of Hurst is a great dental clinic. I was there earlier this year for a wisdom tooth extraction. I was very uneasy about it due to a bad experience in the past with my other two wisdom teeth and they really changed the way I feel about it. They also worked with me allowing me to do payments since I was a self pay patient. They recommended a cleaning but didn't force it on me. The entire staff there is great and the doctor who did my procedure did it so effortlessly and perfectly (it was out in the blink of an eye). I didn't feel any pain or discomfort during the procedure. Afterwards only some pain that was gone with meds but nothing major. I really recommend this place, hoping I can get my fourth and last wisdom tooth extracted here too. read more

Great experience. Staff was friendly and professional. I've been to many dentists in my life and they are among the most competent, efficient and professional. They are also less expensive than others for the same procedure. I will definitely use them again. read more

I visited this practice almost two years ago, on my sister's recommendation, and have been confused about their billing ever since. My sister and I live together, and we've received numerous bills with no services listed, and no indication of which of us was the patient; they include only an amount of money to pay. She and I have both called to try to determine who is being billed, and for what, and in every case, whichever of us in on the phone is told that the other one is the one who owes money. On my visit, I came in for a cleaning, got an exam and x-rays, and was then estimated about a thousand dollars for a "deep cleaning." When I refused the services and asked to receive a regular cleaning that I could afford, a woman (whose purpose I can't determine--she was not the dentist, and I do not believe she was a hygenist), attempted to convince me by pointing at my x-rays and insisted that I was not eligible for a regular cleaning. I still refused, and left with her promise that there were no charges. Now that I have demanded an itemized list of charges, I'm somewhat more satisfied. But be aware that when this practice advertises a free exam, they are drawing you in so that they can bully you into exorbitantly priced services that you don't need--when I went to another dentist, I got a regular cleaning for about eighty bucks without any argument. read more

It was a terrible experience. The dentist was VERY ROUGH with me, and charged me over $800.00 to NOT FIX a simple problem. It is the first time that I have felt physically hurt from a dentist, and yet he wasn't able/willing to do two fillings, and to replace a cap that came loose. The office said that they took my insurance, and that the x-rays and exam were going to be free, they were not. They assured me that they could do the work that day, but they didn't. I wouldn't recommend this dentist. read more

Decided to give them another chance after finishing up dental work with a dental school. Have worked for the company at the dental school for 26 years and very confident that the dental work is given by experienced dentist in the area instructing students while maintaining private practices that are very successful. Apparently these folks dont know how the program works. They dont want to listen to the patients. They are more interested in getting all of your dental benefit and then argumentive when you disagree with them. Went in for a cleaning and 622.50 later with gadgets that are suppose to cure the bleeding gums that I have had since age 13. Gosh, had my teeth for 40 years , what a miracle!! I am so glad they saved me from the years of the possibility that my teeth are going to fall out. I probably have a better smile than they do. Cant wait until my student goes into practice in Dallas. These folks are like used car salemen. Will not return. I am going back downtown Dallas where all the experts in their field are writing articles and not fixing what isnt broke. Thank god for the honest descent hard working teaching dentist whom also maintain a private practice. I will never go anywhere else. The best darn dental care I have ever had. Was hoping not to have to drive to dallas all the time, oh well, it is worth it. Great dental work that actually fits the first time and looks great. A collaboration of many years of experience and inventing new techniques. RUN!!!! read more

Zero communication. The office manager has been giving me the run around for 2 months now. Said she'd review my file and call me back because I've demanded a refund. Its been 3 weeks 2 phone calls and 2 emails later from me, and still not a word from her. I just contacted corporate today. Save yourself the trouble,and stay away from the Hurst location. The dentist gave me 3 fillings for "potential" cavities....I've never had a cavity in my life, and he said its "kind of a cavity, but not" what kind of crap is that? It is or its not. I came in for a cleaning and consultation and I was pressured and pushed into getting fillings for cavities that did not exist. Most horrific traumatizing experience of my life as I'm terrified of teeth drills. I told them I needed to come on another day medicated bc I'm too fearful of getting any fillings. They lied to me saying they were getting the gas ready and pushed me into doing it with out. No words for this horrible experience. read more

I live nearby, but I work in a town 4 hours away and I'm only home on the weekends. Even so, I go to great lengths to make it back to have my dental work done at Dossett. Not only can they accommodate me on Saturday, their care is completely comprehensive. 4 wisdom teeth extracted (at age 45, a big deal) without a single moment of pain. Cracked teeth repaired. Gentle ultrasonic periodontal care, practically no scraping! A completely modernized appointment system that keeps me reminded not only of my existing appointments but prompts me when more are due, on all platforms. Phone, email, text. Friendly staff who remember me. An all around near perfect dental experience. read more

I would not tell anyone to go to this dental office. A simple cleaning and x-rays took over 2 and 1/2 hours. Then after confirming they took my insurance, they sent me a bill in the mail for the extra the insurance said was above cost. They were very rude about the bill, and said I was responsible, even though the insurance says they charged over the allowed amount. I went there once, NEVER again. read more

The office staff is very nice, which is part of the reason it took me so long to realize I was being frauded. I went there because they had a $75 whitening special and I was due for a cleaning so I figured I would do that as well. I've had regular cleanings for the past couple of years and never had any issues. After the cleaning they put me on a "plan" to better my gum and teeth health. This plan included a $116 toothbrush which I was never told about and didn't need because I already owned a much better model. I went back a second time to get the whitening done and was asked if I would like to get fitted for my night guard. I was never told that was included in my plan or that I had paid for it. When I asked why I needed a night guard they said they recommend it to all patients. I relative I should have taken a better look at my bill, but I would never have thought I would have been frauded by a dentist. If you have to go to this dentist please ask for an intermized bill and ask plenty of questions. The office manager gave me a very high level summary and left out many many items that I was charged for. read more