Customer service at Gables New York Hunter Douglas Gallery is a nightmare. I purchased Pirouette…read moreshades a while back, and they were installed incorrectly--they hit the window sill and never lie flat--yet the store expects me to pay to have them re-cut, even though they took the measurements. I never received the battery charger, and now they say I have to pay for one. One shade is stuck open, I called the studio and the owner, Jody on her cell phone... all went unanswered. I do not recommend this company at all. Beware, they are all nice until their mistakes are noticed... Jody, send me my battery charger that was never delivered with my shades, and I will live with the poorly measured shades and remove this post.

I have known Jodi for many years and she has consistently been a true professional. She gives great…read moreadvice and prices that are below her competitors because she understands what it means to have clients and to keep them. She cares about doing a good job, and she has an excellent reputation because of it. Recently, she helped me with Hunter Douglas, and was able to get replacement shades as per the warranty. I can't say enough good things about how she and her team relentlessly worked to ensure that I got the shades. It is very rare to find professionals that work that hard for their clients. I was truly blown away. I look forward to working with her again very soon.

After recently moving to Manhattan, we wanted to have our dining room chairs reupholstered. After…read morechecking prices in Manhattan, we decided to reach back out to Mike's Upholstery, who had reupholstered these same chairs over 20 years ago. The work that was done then held up extremely well, we were just looking for a change. Isabelle worked with us, and their team was able to pick the chairs up in Manhattan. The quality of the workmanship was excellent, and it took only a few weeks for them to secure the fabric and complete the work. We are extremely happy with the results and can recommend Mike's Upholstery and Isabelle and her team without reservation.

Isabelle was a consummate pro, guiding me towards the perfect performance fabric for my tufted…read moreantique rocking chair. Polite, and speedy service!!! Highly recommend!!!

I had a great experience with New Way Home Decor. They were extremely helpful and very professional…read morewith helping me selecting my blinds for my home. This will always be my go to place for my all window needs. I highly recommend them.

This post is from Here we Grow Day Care Inc. regarding a warning to all future customers of New Way…read moreHome Decor located at 2902 24th Avenue Astoria N.Y. Three years ago, New Way Home Decor installed a shade to draw down when the children are sleeping. Within the first month the shade came crashing down. New way home decor reinstalled the shade claiming the ladies are pulling on the shade. Nine months later the shade came crashing down again. Again, New Way home decor claimed the ladies were too rough with the shade. After that incident we no longer trusted the shade and blocked the children from going near the area. Thirteen months later the shade came crashing down again. When the installer came to reinstall the shade again, he stated the shade was cut too short and needed to reach from corner to corner in order to securely install two corner brackets. Previous installations had a corner bracket and a single bracket that was1 ¾ "shy of making it to the corner. We called the owner and informed her of the situation. She stated, "you know this was three years ago. We told her the shade had come down endangering the children three times and the installer said it was cut too short. We paid over $800 for this shade. The owner said she will replace the shade for another $500. The owner had no regard for the children's safety, only lining her pockets. LET THIS BE A WARNING TO ALL FUTURE BUYERS. FIND ANOTHER COMPANY.

On Jan. 27th I went in with an old window shade. All I wanted was for this company to make me a new…read moreone. We went back and forth and today after jerking me around for six weeks, they said they couldn't do it. Terrible service, and it took them to March 6th to say, sorry. Avoid them and just go to a chain outlet like The Shade Store, where they will do it in 3 days, and come to your apartment and measure, etc. These people are pathetic.

I engaged Crosstown to mirror a very imperfect 17 ft. plaster wall at the dark end of my living…read moreroom. Marcy worked with me to find hand-distressed panels with the effect I was looking for. Kevin was expert in measuring, leveling the wall and installation. The room is transformed and I'm very pleased with the results!

We had three sets of blinds needing repair. As senior citizens, we were hoping for a 'house call'…read more Another merchant never returned our call for the small job and on-site work. Guess we were 'small potatoes'. Thankfully, Window Trends responded quickly and were more than willing to tackle our repairs. Lisa, was terrific! She followed through with my request and kept in contact to verify the service. Joe and Tom arrived at the exact appointment time. They worked carefully and methodically. One of the blinds was more challenging but that didn't stop them from making sure the work was completed. They were a pleasure. Both were courteous and professional. As far as cost, it was exactly as stated at the outset. There was no price gouging. I highly recommend this merchant. From beginning to end you know they take pride in their business and appreciate the needs of the customer!

I have been trying to get them to repair a $2500 shade they created and installed for 3 months…read more They are very slow to respond to my repeated requests - slow to come by to inspect it, slow to come back and remove it to send it back to their "workroom", and slow to return any of my phone calls. It has been an exasperating experience which left me no alternative but to publish this review.

This is a niche business.. beauty salon design and equipment. As a hair salon owner I can tell you…read morethere are alot of online companies selling salon equipment without knowledge of our industry This place is a brick and mortar "solid" company who stands behind their product Excellent cabinet design and build facility, and a truly knowledgeable team of designers Milton, who has been there a while , knows this business solid I give it a solid thumbs up 5

Salon Interiors is a home run. Milton is the most professional and knowledgeable person to deal…read morewith. The furniture is beautiful, absolutely top quality. I have never dealt with someone more reliable who delivered ahead of schedule. Opening my salon has been a wonderful experience because of him. I highly recommend using Salon Interiors. Tracy Walsh - Stay Salon, Madison, NJ

If I could give them zero stars I would. The blinds they installed two years ago are already broken…read more(fraying on the sides and shade cannot actually go up all the way so we have no light in our master bedroom). We contacted them and it took two weeks to get a call back. They told us they were a bit behind with repairs do to Covid (which is understandable) and that we would be contacted for repairs in the next two weeks. That conversation took place in August, it is now October and we have not heard back. I have also called their customer service line weekly since then and only have the ability to leave voicemails and not actually speak to some one. Quite possibly the worst customer experience I have ever received. We have now given up and will reach out to Shade Store. AVOID AT ALL COSTS UNLESS YOU WANT BAD QUALITY AND EVEN WORSE SERVICE.

Our experience was TERRIBLE and Eynat is OUT OF HER MIND. We had our blinds picked up for a very…read moresimple repair. A new string. They told us 2 weeks and they would call with a price estimate. No one did. My boyfriend called the company multiple times, no one picked up or returned his calls. I called and Eynat answered (probably because she did not have my number on file) and told me 2-4 weeks. Four weeks go by. No shades. I call, Eynat says she will call the repair company and get back to me. She never calls me back. More weeks go by, my boyfriend calls again and Eynat lies about the previous time estimates she gave, and finally says she isn't sure if they can even do repairs! She directs him to the warehouse. He calls the warehouse to find out that over a month after our shades were picked up, Eynat has STILL not sent them to the repair facility!!!!! When they finally arrive at the repair facility the kind lady there says that she'll send the shades directly back to him so he doesn't have to deal with loony-toon Eynat ever again. We slept without shades for over two months. NEVER. Shop here. EVER.

Reasonable Rates, On Time, Knows The Business, Trust them…read more Satisfied in every respect

I came here seeking shades for my new house. The minute I…read morewalked in the employees greeted me with dirty looks. A older man came over to me and asked if I needed help I said yes, I am lookin for shades... I like something like this pointing to a floor sample (nothing crazy just a simple plain shade). His response was "OH NO THAT'S TOO EXPENSIVE FOR YOU." He didn't even ask my budget. What a rude and nasty staff. I walked out and will never be back.