Rob has been awesome helping me manage my rental - he's quick to respond to tenant requests /…read morerepair needs with his own team and quickly coordinates high quality work from external experts when needed. He also provides monthly statements with clear explanations of any repairs / requests from that month. I'm lucky to have found him & the team at G&G!

All the reviews here are from landlords who use G&G's services. I would like to provide a tenant…read moreperspective. I recommend not renting a place managed by G&G. They impose illegal fees on tenants (lease signing fees, which are illegal in the state of MA). Their employees are unprofessional; they don't respond to emails promptly and make threats about removing tenants from their apartments without reason. Their employees also lie about policies. The repairs they perform are substandard-- things almost immediately break again after being repaired-- and often take upwards of a week, leaving tenants without access to basic utilities for extended periods of time. They leave areas of their properties dangerously and disgustingly unmaintained.

From my first interactions with Mike Silverstein seeing apartments to my continuing interactions…read morewith Jeff Miller regarding property management, I have only positive remarks to make about Capitol Realty Group. They have exceeded my expectations and frequently gone above and beyond to ensure all of my needs are met. Jeff especially has been absolutely indispensable in answering my never-ending questions and requests, and always done so with cheer. After not so great experiences with indifferent/apathetic previous landlords/property management, I feel so relieved (and lucky) to know that I've got an entire team of folks on my side who are responsive, kind, and really care about both the property AND tenant. (Plus, my dad can rest easy knowing I'm in capable and trustworthy hands). For as long as I'm in Boston, I'll be working only with the Capitol Realty Group.

I only lived in my Back Bay apartment for one year, but would have stayed much longer if family…read morecircumstances hadn't necessitated that I relocate out-of-state for some time. My experience was fantastic from the start. Jeff sat down with me himself to go over the entire lease in detail and discuss how things would work in different scenarios (if I decided to add a roommate, if I needed to break the lease, etc.). I felt respected as an individual and appreciated the additional effort to ensure that we had a clear mutual understanding of the contract - especially as a single woman. Everything went smoothly from the processing of my deposit (and receipt that my security was deposited in the appropriate type of account) to hand-off of keys. The apartment was reasonably clean at move-in and the building itself well-maintained throughout my tenancy. All my fellow tenants were tidy and respectful. There were water issues twice during my time there: once, the upstairs neighbor's kitchen leaked, causing water to come through my ceiling. They had someone there to fix it within half an hour. The second occasion occurred when I was away visiting family: a radiator valve in my apartment had an issue which caused water to come through the ceiling of the tenant below me; Michael and Jeff were very respectful and communicative with me about entering my apartment then, asking about my pets, and letting me know what had been done. This was overall a 10/10 renting experience. Any time I had a question or concern, I received a response in under an hour. And, when I had to break my newly-signed second year lease due to personal circumstances, Michael was quick to find a new tenant so that I wouldn't have to pay more in rent than necessary. He also worked with the new tenant to give me an additional week to return from out-of-state to pack my things. Keywords here: professional, courteous, and responsive. If/when I do return to the Boston area, I'll be reaching out to Michael first to see what Capitol Realty has available.

I had the pleasure to Work with one of the agents at Boston Realty online, Bianca Marescia. She's a…read moregreat person to work with, with our apartment hunting. Our landlord decided to sell the unit and within one-month left in our lease, we had no idea where to go. Being a graduate student taking summer courses, this was not an ideal situation however; Bianca was able to quickly help us with our situation. She showed us apartments the moment we reached out to her (within a few days) and told us the pros and cons of each place, being professional and giving as an objective advice on each apartment we saw. She was able to find us a great apartment in our budget. Bianca was also very quick to respond to our e-mail and text messages, and was willing to meet up with us in the evening (to fit my roommate and I's schedule) to create an application to secure the apartment ASAP. So what could've been a long dragged out hassle of finding an apartment for a month ended only week-long apartment hunting. She was attentive to our budget, what we were looking for, location, etc. and was able to deliver those desires within a short period of time. She truly cares for each of her clients and really desires that we get the apartment we put an application on. I'd definitely recommend her to my friends, classmates, anyone. She made what could've been a headache situation into something fun and I would definitely recommend her to anyone looking for a place to live in the Boston area.

I told Aiden that my apartment wouldn't be available to be shown until after 5 as I was working…read morefrom home. This did not stop the liar from trespassing at 2 while I was at lunch. I called and asked if it was him who I was watching on security footage walking around my unit taking videos, and he said, "Gee, I don't know, I must have memory problems," in a singsong mocking tone. What an absolute POS and loser. I would recommend not doing any sort of business with this terrible company.

I lived at Cleveland Circle for two years in an apartment managed by Red Tree (mostly Jerome…read moreBibuld). In my 7 years living in Boston, I had never been treated better by any property managers. Jerome is professional, personable, treats his tenants with respect, and quickly takes care of any problems. The property owner was a jerk, but nothing new there.

Agent was extremely rude. There are far more trustworthy and polite realtors around.read more

Brandon Keane was awesome. Contacted him about a listing I found on Craigslist and he responded…read morewithin minutes. I had a somewhat unique situation with 3 tenants looking for a 2 bedroom and he had a confirmation that same day that the landlord would allow 3 tenants in the apartment. We made an appointment for a showing the next day. We fell in love with the place and had a lease signed within the week. My housemates and I are in our early 20s, one a first-time renter, and Brandon was incredibly courteous, patient, and helpful in explaining to us exactly how the process worked and what information he needed. I never felt like I was being condescended to or taken advantage of, which has happened to me plenty in my apartment searches here in Boston. I only worked with him for the one apartment so I can't speak to the experience of using a realtor at Benoit for an apartment search specifically, but the process of procuring a place was super easy! Plus the office location in Davis can't be beat!

I called the general Benoit number after receiving an unsolicited text message from a realtor…read morelooking to show my apartment. We had requested that our personal information not be shared with real estate agents and for our property manager to handle communications regarding rental for 9/1 as we are not renewing, but still received a text to both my husband and my cell phone asking to show the unit, with less that 48 hours noticed (required by the city of Somerville). We never consented to playing rental agent on behalf of our property management company and never consented to provide our personal information to offices around town. I called Benoit after receiving the text message asking for our phone numbers to be removed from their records. The person who answered the phone who claimed to the the owner was rude and berated me on the phone, yelling that I did not understand how the rental business worked, after requesting that our personal information be deleted. When I pushed back and asked again, he continued to bark into the phone. Completely unprofessional, unhelpful, and wildly disrespectful of a tenant of 6 years in their current apartment. Would not at all recommend doing business with this organization, they clearly care only about money and don't have any semblance of professionalism, respect, or human decency.

My partner and I were lucky enough to connect with Pearl at 4 Buyers Real Estate (who was referred…read moreto us by a friend of ours who had worked with Pearl in the past) while we were looking for our first home in the Boston area, and we're so, so grateful for it. Pearl was with us every step of the way, and is a deep fountain of knowledge for every aspect of the home buying process. She was the hub of a wheel of experts she recommended based on her experience, including a real estate attorney, home inspector, mortgage provider, several contractors of different specialties that our home needed, and other agents in the areas in which we were looking. She helped us move quickly, and intelligently through our journey as first-time homebuyers. If Yelp allowed more than 5 stars, Pearl would get them all.

I'm not going to bury the lede: you want to work with this company. We just moved into our new home…read moreand couldn't be happier Our agent, Dave Twombly, was incredibly knowledgeable and a great partner in this complex process. His expertise and support not only helped us make good decisions, but feel confident in our choices - which really matters when you're making the largest financial decision of your life (so far). We really appreciated Dave's attention to detail, sense of humor, and clear dedication to our best interests. 4 Buyers Real Estate's policies reflect the ethical stance that Dave shared with us in his initial pitch. Agents are paid based on the listing price or the sale price - whichever is less. This means that agents aren't incentivized to push the sale price higher to improve their fee. We also agreed up front that we would not waive the inspection in our offers. This meant that we had to do a few pre-inspections in competitive situations, but they were worth the price we paid for the peace of mind. Go through the details when you talk to 4 Buyer's Real Estate. You'll see that they've set up their company to encourage ethical behavior and to support their clients best interests - which means that you can know and feel like you have an ally as you buy your new home. If we ever need to buy another property, we're calling Dave again!

Tong has been a serious lifesaver!…read more We had an issue come up with our current apartment and needed a quick turn around in finding a new place. Tong quickly sent BEAUTIFUL options we didn't even know we could afford and they are better than anything I have ever toured. The whole process took two weeks and we are so happy with our new place! If you are looking for a realtor that makes your dreams come true (and quickly) definitely work with Tong at East Cost Realty.

I had a good experience working with Roman Zharakovsky. He was very responsive, helpful, and…read moreinformative about the apartment. He responded after work hours and on weekends, and reminded us to submit apps and things to expedite the process and increase the likelihood of getting the apartment we wanted. He was easy to work with and accommodating. He allowed our friend to visit in lieu of us, and then later after we signed the lease, he allowed us to visit again. Overall good experience, though I am still confused what is the purpose of a broker, at least we did not have to pay a broker fee! Coming from outside of Boston, i appreciate that Roman was able to answer almost any questions that I had.

Really great. Fast and effective work style - doesn't stop at anything to get the apartment you…read morewant. They follow an online application process where you don't have to sit and fill out paperwork all day or multiple times if your first apartment isn't accepted. Quick fix to the online form, a signature and away it goes! Would recommend to anyone thats looking for a new apartment.

Michela Nionakis was easily one of the worst realtors I've ever worked with. From the beginning,…read morecommunicating with her was a nightmare. I would wait days for answers and had to follow up multiple times just to get basic information. When we scheduled a tour, she didn't even confirm the showing until we reached out two hours beforehand. She confirmed 3:15 p.m., but we told her we were driving from out of state and traffic would put us closer to 3:30. When we got there, she acted like we were late and told us we would have to reschedule. The showing itself was just as bad. She showed up in a graphic sweatshirt, didn't greet us professionally, and barely explained anything about the apartment or application process. When we asked normal questions, she was dismissive and impatient, even sending texts like "..." as if we were bothering her. Since she gave us almost no useful information, we had to contact management ourselves. The application process was where it got even worse. After we completed the lease, she told us on 4/20 that we needed co-signers, then disappeared for the rest of the day because she was off for "the holiday." She was rude and unhelpful to our co-signers, including my friend's mother, whose first language is not English. I asked to speak with her by phone so we could get on the same page and I could help walk our stressed-out co-signers through the process. She refused and said, "I don't need anything from you. If the co-signers need anything, they can contact me directly." Our co-signers were already overwhelmed because of her lack of guidance, and she still couldn't be bothered to help. The next day, she gave us an ultimatum to get the new paperwork signed by 2 p.m. or she would refund our deposits and pull the application. When I told her to go ahead and pull it (because I didn't want her getting the commission for doing NOTHING), she suddenly claimed there were other pending applications and that we wouldn't be able to reapply. We called management directly, and they confirmed we were the only application........ Overall, Michela made this process SO STRESSFUL than it needed to be. She was slow to respond, dismissive, rude, unhelpful, and misleading, and SO UNPROFESSIONAL. I would absolutely not recommend working with her, even our co-signers commented on how horrid it was working with her.