I only lived in my Back Bay apartment for one year, but would have stayed much longer if family circumstances hadn't necessitated that I relocate out-of-state for some time. My experience was fantastic from the start. Jeff sat down with me himself to go over the entire lease in detail and discuss how things would work in different scenarios (if I decided to add a roommate, if I needed to break the lease, etc.). I felt respected as an individual and appreciated the additional effort to ensure that we had a clear mutual understanding of the contract - especially as a single woman. Everything went smoothly from the processing of my deposit (and receipt that my security was deposited in the appropriate type of account) to hand-off of keys. The apartment was reasonably clean at move-in and the building itself well-maintained throughout my tenancy. All my fellow tenants were tidy and respectful. There were water issues twice during my time there: once, the upstairs neighbor's kitchen leaked, causing water to come through my ceiling. They had someone there to fix it within half an hour. The second occasion occurred when I was away visiting family: a radiator valve in my apartment had an issue which caused water to come through the ceiling of the tenant below me; Michael and Jeff were very respectful and communicative with me about entering my apartment then, asking about my pets, and letting me know what had been done. This was overall a 10/10 renting experience. Any time I had a question or concern, I received a response in under an hour. And, when I had to break my newly-signed second year lease due to personal circumstances, Michael was quick to find a new tenant so that I wouldn't have to pay more in rent than necessary. He also worked with the new tenant to give me an additional week to return from out-of-state to pack my things. Keywords here: professional, courteous, and responsive. If/when I do return to the Boston area, I'll be reaching out to Michael first to see what Capitol Realty has available. read more

Capitol Realty Group - Property Management Near Me - Boston, Massachusetts

My husband and I have nothing but positive things to say about Capitol Realty Group. We have been living in our apartment managed by Capitol for 7 years now. Jeff and Lisa have always answered my calls and texts right away and they have always come through when repairs have been needed. Just this weekend our water heater broke, leaking water everywhere. Within 24 hours of my first phone call Jeff had a plumber here installing a brand new water heater. A plumber on a Sunday?....Outstanding! If that doesn't tell you what this management company is all about than I don't know what will. They are just superb. We love living here and we highly recommend Capitol Realty. read more

Do not stay in a home run by this management company. Jeff lost my cashier's check I gave him upon moving. He eventually found it, but for a few days I was worried I would be homeless because I couldn't afford to put down another 4 months of rent. I took to sending certified mail because I didn't trust him after that but he refused to pick up his mail- costing us money. He told us we couldn't have a 4th roommate because we were women. It took multiple asks before he fixed our mouse infestation. We warned him that our ceiling was collapsing but he didn't come to fix it until after it had fallen. I moved out over 2 months ago and Jeff is still withholding a month of rent (which I paid twice) and my security deposit from me. read more

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I have thus far had a very positive experience with Capitol Realty Group. They are responsive quickly via text. When my fridge broke, they replaced it within a couple days, and when I got locked out, they came first thing the next morning even though it was a holiday. I wish it was free 24x7 but I understand that's not possible. It was free during business hours. Easy to work with generally speaking. I recommend they take down the dimensions of the place the next time someone moves out so that they can share those in advance with a new tenant. It is a very nice apartment and they keep it warm in winter, etc. read more

I rented an apartment that was managed by Capitol Realty Group. Their illegal and dangerous practices included not providing a habitable living place by having a non-functioning thermostat that read 72 degrees while I could see my breath in the apartment, and not having a functioning shower for months after I moved in and notified them of it. Jeff made numerous threats against me. The cockroaches in the apartment, which there were many of, were also the largest I've ever seen in person. The only plus side was that because they were managing the apartment for someone else, that I was able to get a substantially below market rate for it, which they presumably didn't care about since they would collect their fee either way. That said, the downsides were far more than this one plus side. I have never experienced a worse or more unprofessional unit manager. read more

Update: Nice attempt at refuting my review, Jeff, but I don't actually use my real name on Yelp. You have no idea who I am or what unit I was in. I am glad to see you decided to put some effort into your spelling and grammar on this Yelp review -- it was much easier to read than any of our direct communications. Original review: Jeff Miller is a lying scumbag who will say anything to your face, true or not, without one ounce of remorse. (If I used the words that really come to mind, my review wouldn't make it onto here). 590 Main St. in Watertown is only tolerable because of Tom, the maintenance person, who is awesome and kind. But please, don't give Jeff any credit. Tom was employed by the previous owner of the building long before Jeff came onto the scene. You can trust Tom. Trust Jeff as far as you can throw him. Those of you writing positive reviews really need to reconsider whether you are being conned (spoiler alert- you are). read more

I worked with Capitol Realty and used their services for HOA and condo management needs. The condominium consisted of 18 units. For 2+ years (and current) they were able to save costs on landscaping, snow removal, fencing, and cleaning. Huge improvement to the mis-managed, non-existent people that were managing it prior. They also helped us improve the reserve funds. I have lived in a fair share of condominiums in the Boston area and after having been through a handful of management companies, Jeff and Capitol Realty are my top choice. I would recommend them to any new or existing condo association. read more

From my first interactions with Mike Silverstein seeing apartments to my continuing interactions with Jeff Miller regarding property management, I have only positive remarks to make about Capitol Realty Group. They have exceeded my expectations and frequently gone above and beyond to ensure all of my needs are met. Jeff especially has been absolutely indispensable in answering my never-ending questions and requests, and always done so with cheer. After not so great experiences with indifferent/apathetic previous landlords/property management, I feel so relieved (and lucky) to know that I've got an entire team of folks on my side who are responsive, kind, and really care about both the property AND tenant. (Plus, my dad can rest easy knowing I'm in capable and trustworthy hands). For as long as I'm in Boston, I'll be working only with the Capitol Realty Group. read more

Jeff Miller is by far the worst property manager I've dealt with in more than a decade of renting. Threats, lies, deceptive and high pressure sales practices, manipulation and extremely poor service were my experience. These included not keeping my apartment up to code, appliances/fixtures not working and not being fixed for months at a time, not making upgrades that were specifically asked for by the units owner, harassing phone calls, ignored emails, and THE BIGGEST AND LARGEST QUANTITY OF COCKROACHES IVE EVER SEEN IN AN APARTMENT. If you are seeing this before renting from a building managed by them, do NOT sign the lease. Its probably below market rate, but the hassle of having to deal with Miller is NOT WORTH THE TROUBLE. Michael Silverstein, who works (and is related to Jeff?) in showing the units is a fine guy though. read more

Here's what I want in a property management company: prompt response to any building issues, financial oversight, and enough knowledge and expertise to hire the right tradesmen to keep the building in first-rate shape. Just an example. We had a heating issue that the old company could never get around to resolving. As soon as our building hired Jeff, problem solved. Jeff Miller's property management company comes through. Thank you Jeff! read more

Michael Silverstein was extremely helpful with my move to Boston! I am moving from out of town, and he went out of his way to get me the information I needed, when I needed it. He was extremely detail oriented, and went above and beyond to make this process easy for me. I would recommend Capitol Realty Group and Mike Silverstein without hesitation!! read more

Terrible dishonest management. The company is run by a married couple, Lisa and Jeff. Jeff is the worst of the two, he is rude and aggressive. Lisa does not disclose that she runs this group when she sends out letters signing her name as an attorney working for the management group. When they continually ignored a major kitchen ceiling leak from the bathroom I finally called the dept of health and Jeff was so angry that he threatened to call child protective services to lie about me as retaliation. He did this in front of the agent, who said she was well aware of Jeff Miller's reputation. Avoid, avoid, avoid. They are in the business of not returning deposits. I had to call the MA Bar to finally get our deposit back. Save yourself the heachache. read more

Writing to compliment Jeff Miller and the Capital Realty Group for being proactive and looking out for their clients.

Jeff managed the little tiny studio in Beacon Hill that I called home for 1.5 years. It was the first unit I leased on my own and Jeff was so kind and helpful through the paperwork process and willing to allow me to start moving in as soon as the previous tenant was out. He also cleared out the stuff they left behind promptly. Any time I needed anything or had a concern about something, he replied to my texts and helped with the issue. Jeff was also very kind about my lease and renewals, allowing extension until the exact date of my move for my wedding. I also promptly received my deposit. The little Beacon Hill buildings are old but charming and I had a wonderful time in 7 Phillips. I would recommend Capitol Hill Realty and Jeff if you're in the market to rent. Thanks again Jeff! Michelle read more

Capital Realty Group/Jeffrey Miller provides great property management! Locked myself out of my residence, and Jeffrey was there in minutes to let me in. Professional, prompt, knowledable and always responds immediately. read more

Jeff and his team at Capitol Realty Group are so accommodating and helpful! I have been leasing with CRG for about 3 years now and have had an incredible experience. Jeff makes sure to check in weekly to see how things are going and if there's anything he can help with. Wonderful, welcoming community. read more

I've worked with Jeff and associates over 8 years as the trustee of a 15 unit condominium. Capitol has excelled in properly maintained the books, collecting delinquent dues, resolving disputes with the initial property developer and arranging for various aspects of the building. At times, one tenant request or another has slipped between the cracks, but I'm inclined to leniency on this point...in a large building there will be many squeaky wheels and only so much grease to go around. The best experience was when Jeff saved us from a real bind. I had forgotten my suit that I needed to wear to my sister's wedding in my apartment and couldn't reach any neighbors. Since Capitol had a copy of the key, I called and without prompting, they overnight shipped it to NYC. THAT was incredible. read more

Jeff and the team at Capitol Realty were great with me for my entire tenancy in one of their Back Bay units. Any time I had a question or something come up, they were responsive and timely in addressing anything that required it. The unit itself was lovely and clearly so well taken care of, and Jeff was so friendly whenever I emailed or spoke with him. Even years later, when I reached out for a favor, Jeff took it on himself to help me and write me a letter the same day I asked for it. I can't speak highly enough of Capitol Realty Group and also of Jeff. I highly recommend working with them! read more

I'm rewriting this review because evidently Jeff Miller had my original one removed. I'll keep it short. Be aware that if you buy a condo and Capitol Realty is the management company for the building, Jeff Miller is the de facto head of the board of trustees. At the building where I lived there was no proper board of trustees and Jeff was allowed to run every aspect of the business as if he were a landlord. This was especially unfortunate since we had a structural issue with our condo and Jeff was difficult and unprofessional throughout the entire 2 year ordeal. Thousands of unnecessary dollars were spent on poor fixes and every plea to the other supposed "trustees" for help went unheard because the HOA was a sham. Avoid Jeff Miller like the plague. read more

Jeff, Mike, and Lisa were so helpful to me during this stressful moving time! I needed a place quickly and was accommodated and am so thankful for everything. The group was so friendly and answered all 8 million of my questions. Highly recommended!!! read more

One of the worst property managers you could possibly deal with. Jeff Miller and others at the company refused to return our deposit when we left, with absolutely no justification. Jeff, in particular, was completely unresponsive and unhelpful. They claimed that it was not a deposit, despite an earlier email from their own agent saying that it was and the lease saying that it was refundable. Take note of the fact that they have only received one star reviews, and stay away. read more

Wish I read these reviews before moving in, but I want to reiterate that Jeff Miller is an absolute nightmare and a liar. Still have not received my security deposit despite moving out two months ago and with no reason. Jeff is completely unprofessional, unresponsive, and infuriating to work with. I had sewage leakage on my first day living in this Beacon Hill studio and was never compensated for damage. Currently filing a lawsuit against him for withholding deposit and I'd encourage anyone considering work through Capitol Realty to stay away. read more

My building just got Capital as a management company. They turned the heat completely off, and it has been for 2 weeks, they are terrible with responding to anything, and their general upkeep is horrible. read more

Horrible. Stay away. I rent from them and things I requested to be fixed, never happened. My gas stove was leaking and that never got fixed, nor did the broken window that was cracked. They had to fix he front door and replace the lock let they never told us that and because of this the mail was being held at the post office. I missed a few bills and a check because of this. Even the day I moved in I couldn't get the keys until 2pm because he cleaners didn't show up until noon, I was expecting to move in nice and early and when I finally got the keys and into my apartment that day there was stuff left over from the last tenant that they didn't get rid of. Total crap! read more

I have had the pleasure of living in a property managed by Capitol Realty Group for the past three years. Jeff Miller and the apartment's handyman Tommy couldn't have been more responsive. They also simply care. We have had many interactions with them over the years and I have walked away from each one knowing that they have not only their, but my, best interests in mind. If you looking for an apartment in the Boston area look no further than apartments managed by this group. You won't go wrong. read more

Jeff and his team have been great to my family over the three years that we've lived in the building. The handy man (Tommy) is amazing to us too. He's so responsive and kind. Highly recommend 590 Main Street in Watertown to couples and young families looking for space! read more

Jeff and team go above and beyond for their tenets - and I was not an easy tenet. I'm so glad to have found them and my beautiful studio. Having lived in Boston for five years, I would recommend Capitol Reality to anyone. read more

I have had a great experience working with Capitol Realty over the past 4+ years. The company has been responsive to all of my requests and maintenance issues and I would highly recommend Jeff Miller and his team. Property management is a tough business, where enforcing a lease or condo rules may not always be well received - so keep that in mind when reading any other reviews. I appreciate that Capitol Realty is always on call and can often find ways to save money at my property. read more

I've had a very positive experience with Capitol realty. When I signed my lease, it was so close to my move-in date they told me they could not refinish my floors before then. I was bummed, but the day I moved in I noticed my floors were magically refinished! I also emailed the management about outdated, faulty appliances (fridge and stove) which were really putting a damper on my experience living here. The appliances were replaced right away, the same week. read more

Capitol has been very responsive to all my needs as a condo owner. As an individual person, whenever I needed help with plumbing, fire scare, or other crisis, they have always reacted promptly and satisfied my needs. NB read more

I purchased a condo in Malden 3-1/2 years ago that is managed by Capitol Realty Group. Some owners may have another view but I feel they have always been straight-forward, quick to respond, and willing to help resolve problems on the premises. They solved an excessive heat problem in my condo, fixed a leak from the condo above, and dealt with our trash hauler when they hit my patio and denied it. Recently I applied to refinance my mortgage. The lender told me the master insurance policy was not sufficient for their needs. I figured that was the end of it for the refinancing. To my surprise Capitol's Jeff Miller sent me an email to let me know they asked the insurance company to raise the bond and that should take care of the problem. Yet another example of Capitol Realty Group doing not only what was needed but more. read more

Don't use them to manage your property. Ours had a fire 4 and half months ago and even though insurance paid out 3 months ago I still have yet to receive my share. Which thousands of dollars. Stay away jeff is a very bad business man read more

We had used this company as management for our building. Poor customer service: A worker had done something I had previously asked them not to do and I complained to the company about it. They denied it happened, said I overreacted, and denied, denied, denied. Lacking organization and professionalism: A few hours after I would email confirm that a certain day and time would be okay to come fix something, they would email something like 'did not . recieve confirmation yet. were coming tuesday' Are not prompt: When we needed a plumber, the company said they would arrange it by Monday. A few days later they said they would try to contact one the next day...a few days after that...etc. This went on for about two weeks. A plumber finally came a month after it was originally requested. Bad work: Expect only temporary fixes. They fixed a leak, it returned a few months later, they fixed it again, and it returned a few months later. read more

We have worked with Jeff and his team on multiple transactions. They were responsive, efficient, and helpful throughout the process. They are a pleasure to work with. read more

this is easily the worst company I have ever had the misfortune to deal with. Serious issues, including life safety issues are not addressed. The front door was broken and you could not get out of the building. They do no shovel in the winter so the front stairs and the walkway are treacherous. They do no clear the trash yard in back so that the back door could not be opened forcing the residents to leave garbage in the basement. I have seen rats on the property. These people seem to feel that the rule of law does not apply to them. They enter my apartment without prior notification nor with my permission. They have violated the terms of my lease no less then a dozen times. Jeff, who seems to have responsibility for my building is not discourteous but but actually abusive toward me. How this company can stay in business is a mystery. They should be put out of business. read more

If I could give zero stars, I would. Stay away from this firm, at least for property management services. Jeff is unprofessional, unreliable, and let's just say, he's not the most truthful person! In addition, his back-office crew is disorganized and error-prone. Don't waste your condo fees on this company! read more

I have had a terrible experience with this same company. I lived in the Roxbury area and was scammed by Capitol Realty! The apartment which they assured me would be renovated BEFORE I moved in never got repaired. The worst part is that their incompetence at maintaining the building led to an infestation of mice! Even the kitchen counter and my pots had rodent droppings on them. It was disgusting. I'd strongly discourage anyone from doing business with this group. Avoid at all costs. read more

awful property management. conflict of interest having their own workers do the work so they can overcharge owners for a bad job.

I too have had a terrible experience with them. I was renting from another company and the landlord switched to Capitol half way through. They don't have proper building maintenance, and lost any record of me having paid my security deposit. I had to provide them with all records in order to clear it up, they then proceeded to send my deposit to the prior address- even though, being a realty company that we rented from, they could have easily deduced that I didn't live there anymore. Morons. read more

I worked with Jeff Miller to find a nice studio for a corporate rental. He found me a great location in the Back Bay/Beacon Hill area, on the Commons, in a very nice building. He was always responsive and helpful and I have recommended them to others looking to live in this desirable neighborhood. He always returns calls and messages promptly, and is personable as well. read more