I was referred here by Salem Door. I needed my front door lock replaced, but because of difficulty with the door hanging and the way the current deadbolt was, I couldn't do it myself.
So, I called, and a very unpleasant man answered. He said someone would be out the next day at 8am to take a look. At noon, when no one had showed up, I called and the same unpleasant man didn't seem to care, saying only that there was a "break in" somewhere and they were dealing with that. OK, fine. Do you think you could have called me?
An hour later some young guy shows up, looks at my door, and quotes me something like $300 for the replacement, and says he'll have to order the lock and that will take a week. Yeah... sure.
I never heard from them again. No call, no one came by. I'm going to assume that the young guy never even ordered the lock because if he did they'd wonder why they have it hanging around, right?
Right after that young guy left I called The Lock Guy. See that review, and call him if you want amazing service! Forget this place. read more