I have been in the pet care field as a pet sitting service owner and a dog trainer for 20 years…read moreand have know Tommy Miller for about half that time. He has always impressed me with his dedication to his clients. He is diligent, thorough, reliable and really caring. I confidently refer my clients to him regularly, knowing that they will be well taken care of. Cindy Hoppes Pawsitively Good Pup dog and puppy training Inc. www.pawsitivepup.com

This was the greatest find I spotted driving around Strongsville. We have two Weimaraner's endless…read moreto say our yard looks like a mine field. Thank you so much. Love you guys!

We have loved this service for a few years now. I realize having a car roll up to our driveway…read morethat says Poop 911 is interesting, but it's a great service! Our dogs have loved all the employees that come to help us clean up our dogs waste. Very helpful service to have in the winter. We have had a few employees through the few years. All were great and trustworthy even if we were not home. Our scooper we now have has been a really nice young man who is in college. We love this service. Well worth the extra expense each month. Especially if you have 2 big dogs!

First service was today guy was here for two minutes and left i went outside and found at least 25…read morepiles of poop in my yard, called and got voicemail and then called another number and got someone that said it would take time to cancel. Another department would call me. I said do not charge my card 30 minutes later my card is charged and I have to go clean up the poop myself they wanted to come last week and I rescheduled because there was 8 inches of snow in my backyard and they said oh we can find it in the snow. I said I prefer to wait until the snow is gone- they came today and there's no snow and they missed all the poop so how would they have found it in 8 inches of snow , even-paid extra because I have part gravel and they didn't even clean the grass area let alone the gravel I texted the technician immediately after leaving and it showed the message was read on my phone and he never even responded.

I I had used dog waste management for years until my Carmela passed away. There's nothing bad I…read morecould say about doe and dog waste management. The prices were fair, the employees courteous and if there was ever a question doe would get back to me. If I would ever get another dog, I would definitely use dog waste management again.

The guy who came and cleaned up my yard did a great job cleaning up the poop. If you don't care…read moreabout customer service or how this company will treat you than they are worth a shot. Honestly I was happy not to do the spring cleanup myself but I'm only rating them three stars because of their customer service. The guy came to clean up my yard and couldn't figure out how to open my gate so he left. I was home the whole time and the lady who answered the phone for the company said he knocked on my door. I disagree but the bottom line is he left! The lady was unapologetic and had a very bad attitude. Bottom line, they did a great job cleaning up the yard. That's all I wanted them for so I guess I shouldn't be really worried about customer service in a company like this. They came in they said they wanted they clean up the yard fast and they left. What more could I ask for?

He came so I could see how he works. He double bags it. Then leaves it by the garage door. Would…read morerecommend to anyone looking for a cleaner yard.

BEWARE: THESE PEOPLE CLAIM TO PROVIDE RELIABLE CLEANING YEAR ROUND WHEN IN TRUTH THEY HAVE NO PLAN…read moreWHEN IT COMES TO SNOW. I also will note ahead of time also that while their website claims they pick up both dog and cat poop, I had several occasions where obvious piles of cat poop were left in the yard while the dog poop was picked. We employed this service since last summer and initially did not have problems. Starting in January when snow started to fall, as it does every year in Ohio, we started to get nervous about the quality of the cleaning. I came home one Wednesday, our service day was always Wednesday, to find that the yard had been serviced however one large pile that looked as if it had been stepped in and smeared in the snow was left. Upon further inspection it was apparent that other poops had been left under a fresh snowfall that had occurred earlier that Wednesday morning. We contacted PoopPros to inquire what the plan was to clean during snowfalls because when we first inquired about the service in winter, we were told with pride that PoopPros have even "chiselled poop out of ice!", so it was disappointing to see that we had literally been charged for them to come out and pick up only visible poop, which was from that very morning, deposited in the yard between the early morning snowfall and their tech's arrival. We wanted to cancel the service because the whole point is not to have poop rotting, wet, on the grass, under snow. The next week, we specifically reached out prior to service and told the tech that there were many poops in the yard both from the previous week as well as what had been left over the next week. We got no response. The servicing was done, collecting again only visible poops. At this point, we have basically two weeks worth of poops in and under snow in our yard even though we PAY a service for the expectation that THEY gave that our yard would be clean year round. Now come to Wednesday before last, there was a polar vortex with extreme temperatures. We received a text saying they would not be out to service for the week. Understandable. What was not understandable is that they did not warn that they would not be coming this past Wednesday to make up for that missed week. PoopPros claim that because we cancelled service after January and that Wednesday was the last Wednesday of that month, that they are not coming out and we would get a check for that cancelled service. They feel no obligation to clean all of the poops left in the yard, of which there are at least 30-40, I have pictures. These are all poops left in the yard throughout the month of January, when they WERE employed to clean the yard, but did not. They did not ever say that they did not intend to make up the week cancelled until we complained again when we came back from travelling this past Wednesday to find the yard a defrosted poop filled wreck. Additionally, they backtracked on the previous credit offered stating it would be offered only if we continue to employ the service. After the condition of the yard by the end of January, will be shown in photos, I had no intention whatsoever of employing this service during snow months. I was open to signing back up for warm weather months until I saw just how much back tracking they did and still left us with a yard absolutely full of poop that we had to clean our selves. So, to total the first snow month and last month utilizing this service that proudly claims to be year round: We are left with a yard full of poop we paid them not to pick up for an entire month as they only pick visible poops and do not chisel anything. We were offered a credit for previous issues then it was snatched back in an attempt to strong arm us into maintaining this business relationship. They cancelled our last week of service with no intention or communication concerning our previously and loudly voiced complaints about the condition of the yard. They are fine with the 100$ they collected over the course of January to literally pull maybe 10 poops leaving 40. DISHONEST COMPANY.

Piles & Smiles comes to do my yard weekly because I have multiple dogs and my yard hasn't looked…read morethis great in years! They're always on time, and get it done in a timely manner. I never have to worry about stepping in anything anymore. And they really make sure things are clean and free of germs. I HIGHLY recommend them as your pooper scooper!

From the owner: Piles & Smiles is a pet waste removal service serving the northeast Ohio area. We offer weekly,…read morebiweekly, monthly, and as needed plans to suit your needs. All of our equipment used, including ourselves, are cleaned and sanitized before and after each client to prevent the spread of harmful bacteria, parasites, and diseases that can be spread through dog feces. We are animal lovers and we strive to keep them healthy and happy. We handle the mess. You enjoy the rest!

Awesome job cleaning up our backyard. Our condo association is very picky and we just can't keep…read moreup. Our 110lb Black Lab leaves a lot! LOL. Our "poop guy" is awesome and a really good communicator. Recommend highly. 10 stars Connie Markiewicz Happy POOP911 Willoughby Customer

From the owner: POOP 911 employs trained professionals who use specialized equipment and techniques to ensure that…read morethe yard is cleaned thoroughly and to a high standard. This means that you can be confident that the job is being done properly and that your yard is in good hands.

This service is wonderful. It works great for me. I have multiple pets and taking them to a kennel…read morewould be very Inconvenient. It is less stressful for my pets because hardly anything changes for them. They are in their own home together, in their own environment with their own food , toys and beds. They just have some new friends to play with while we are gone. They are reliable, trustworthy and honest. I feel very confident and secure leaving my home and my pets in their care. They send me updates and pictures of them while I am away.

I wish i could give them ten stars! We have used them for…read moreyears and we absolutely love Especially for Paws One of our pups got very ill while we were away and Jen not only took him, but sat with him at the emergency hospital until he was safely admitted, keeping us posted each step of the way. Ed has made last minute visits for us more times than I can count and CASSIE! My fur babies are so happy when Cassie visits.. she is great about their care, but also sends amazing pictures of our smiling pups and happy kitties with each visit. It's so comforting to know that your pets are in the care of such good, trustworthy people. We can't recommend them enough!