I started using Doo Care a year ago after another company's technician left my gate open and my dog ran away. Fortunately someone called me using my phone number on her collar. Doo Care's service is exceptional. I receive a notification about 5 minutes before they arrive and the majority of the time I never hear them working in my back yard. They are thorough and if my pup happens to be in the back yard when they are at my house they often spend a few minutes playing with her, which I find delightful. I always get a quick response if I email the office with a question. They not only respond quickly, but their responses are curteous and professional. I highly recommend you use them for maintaining a clean yard. Great Job Doo Care! read more

When their technician failed to clean up after our three dogs while we were on vacation as they were paid to do, I attempted to get Doo Care to solve the problem either through service or a reduction in the price I was charged. I spoke to them four times, each time I was told that they would get back to me once they got their notes together. They never called back. Be careful with these guys, they charge you for service but leave numerous options open with their technicians as to reasons they cannot do the work but still get paid. read more

Always easy to get put on schedule. I use them anytime my dogs stay at my dad's more than a day or two. They have a consistent schedule and can get you in the rotation. They have always been friendly with my dad and take care of business. I would not hesitate to recommend. read more

They come twice a week and not disappointed. Now enjoy my backyard. They always notify when coming via email

Great service! Great communication! I had a baby in March and keeping up with my yard hAs been challenging! They came and did a sling clean up as we all know everyone gets a poop pick up break during the winter with all the snow! I absolutely recommend this place! read more

Never showed up a single time and rescheduled and then never came... claim they came but gate was locked and never rang our gate. Stay away. read more

If I had been writing this review a month ago, it would have been five stars. I originally hired Doo Care about a year and a half ago. I was impressed that they advertise on their site that their techs use a lawnmower pattern to ensure coverage of the entire yard. I had a good experience with all of the techs who have come out until recently. One day, someone came at about 6 in the morning. She glanced around my yard, didn't walk in a regular pattern, left a couple of piles, and was gone within four minutes. (Yes, I have cameras.) I called the company and asked them not to send her again, and then my regular tech came that afternoon. He was surprised that anyone else had come and said he would mention to the office that I requested he be the one to service my yard all the time. He came out the next two weeks, but then suddenly, another person came. I also had the same problem where they walked sporadically around the yard and missed a couple of piles. I called again, and that's when I was told my regular tech had left the company. Today (8/4), a tech came out and left the gate open when he entered the yard. I was home by myself and happened to be on a call for work, so I didn't realize he was here when I let the dogs out. And I certainly wouldn't have expected him to leave the gate open, but I have always asked the techs if it was ok to let the dogs out when I knew they were here. In the past, this has NEVER been a problem. The previous techs had always pet the dogs, let them follow around in the yard. We have a samoyed and a shih-poo...both friendly, both playful, never a problem. I did receive a very polite voicemail from Doo Care after the service indicating that the technician had done the best that he could and could I please ensure the dogs were not let out in the future. Of course, that wouldn't have been an issue. However, apparently, the technician who came out today is afraid of dogs, and he hopped the fence and left because the dogs "were chasing him." This wouldn't have been a problem if the gate had been closed when he came into the yard. Both dogs got out, which we didn't discover until they had been gone for an hour and a half. We were able to get both dogs back, but when we called Doo Care, we were met with attitude, and Joanne was extremely argumentative, saying that the dogs shouldn't have been out. When I mentioned that the tech shouldn't have left the gate open, she said that it was because the dogs were chasing him (they weren't...I have video). I told her that I don't care that he jumped the fence and left, but when opened the gate, the dogs were NOT outside. I cancelled my service today. Like I said, up until a month ago, everything was fine. But their service and their customer service has really gone downhill. read more

they do lot answer there phone I've signed up and no one shows up. they have my money and never any service do not recommend at all!! I want a refund ASAP. there is better and cheaper in the area. call around first do not hire you will regret it read more

Highly disappointed in their service and customer service. The fist time they came out I had to call to have someone come back, the tech rushed and did a terrible job. Wrote an email with instructions for the tech which they answered but I waited all day and no one came. Called the office at about 3pm to see why no one had come yet and the reply was "we are behind, they will be there tomorrow.....needless to say I cancelled my 3 month prepaid subscription. read more

We started using Doo Care after another service ended up being less than reliable for us. They always came on the dates they were scheduled for and our yard was always clean. We had to stop the service due to a change in employment but would gladly use them again if circumstances warrant! read more

You cant go wrong with this service! Great service, excellent price. Debbie especially is very thorough and conscientious. She always contacts me to make sure my pups are safely in the house (i have an escape artist). I trust her so much, she makes sure she does a stellar job to not miss any small hidden treasures even in the mud, then secures the gate and lets me know she has completed the yard so the pups can come out safely. Rain or shine, doo care is there!! Ive used them for over a year , wish I started years ago! read more

Hired them for a one time after winter cleanup. Spent exactly what I thought it would cost. Extremely happy with service. I prepaid and was a bit worried about paying before the service. Absolutely nothing to worry about. They texted 10 minutes before they arrived. Once here, they quickly returned my yard to a yard and had the ridiculous amount of dog doo cleaned up in no time at all. They texted before they came, they cleaned, they left. Highly recommend. read more

So easy. I have had this service for a few years now. I work nights, and it's so nice to come home to a clean yard. Debbie is my usual service tech. I love that I have a consistent person. She knows my yard and always makes certain my gates are locked. I trust her so much. She texts me before she arrives to make sure the pups are in. I have a territorial GSD and an escape artist husky. She also lets me know if she found a dead critter in my yard. I really like Doo Cares system, she sweeps the yard back n forth to not miss a spot. In the winter, I ask for once a week, in warmer months, bi-weekly. The price is so reasonable. I would recommend this service to everyone with pets. I never have an issue communicating with them either. read more

So far not happy. I've called multiple times, emailed and messaged in the website and haven't gotten a response back in a few days.

DO NOT USE DOO CARE!!! Extremely disappointed in their staff and customer service. Every time they have come out to my house there is always dog waste still present and excuses as to why they did not pick it up. The staff that handles the phone and billing is RUDE. Their promotional materials say 100% Satisfaction but its all a LIE. I called the other day to inform them that there was still poop in my yard from their last clean up. I was met with excuses and confrontation. Bad business practices - Bad customer service and BAD over all service. DO NOT USE Doo Care!!!! read more

Great service for move out with limited effort and easy payment. I hoghly recommend for anyone !

This company has the best customer service that I have ever experienced. Kelly returns messages promptly and is always cheerful and helpful. I have had to change my day of service numerous times and she has always been most helpful and accommodating. As far as the actual clean-up, Anthony does a fantastic job keeping my yard spotless. I can recommend this company without a doubt! If you have a dog or dogs this service is a godsend. Definitely an A+ business. read more

This place is absolutely horrible. I know from experience in the inside. I was "hired" by asking to come in for a working interview. They showed me the stuff, gave me a route. I went on my way and did the work. I came back and gave the manager my availability and I never heard from her until the day she expected me to be ready for work, 3 days later, with no notice. I then told her I'm no longer interested in a job that provides such horrible communication. And then THEY WONT PAY ME FOR THE WORK I DID! people...this place didn't do a driving background check, regular background check, didn't ask if my license was current or if I have insurance. THE PEOPLE THEY "HIRE" COME TO YOUR HOUSE. They have your phone number. I mean for Christ sakes, all of their doo Care trucks have a lock box attached to the bottom of the truck with they key inside! The trucks can easily be stolen! This place is so unprofessional and disgusting. Please do not give them your business. read more

This service has been such a wonderful help to our family. I only wish we'd known about it sooner. They arrive bright and early on the days we requested and make our yard look like a dog doesn't live with us haha. It's very nice to have the help as my husband and I are juggling many things and unfortunately this task can get away from us. Thanks for all of the valuable and much needed help Doocare!! read more

Received a coupon advertising free intial clean up or free 1st time clean up for just under a half acre, back yard only. I called only wanting a one time visit once the snow melts. I was told in order to get my yard cleaned for free I need to sign a six month contract and pay upfront. I expained that their coupon specifically syas 'no contracts'. She didn't care. extremely misleading advertising and terrible business practice. I'll clean the yard myself thank you. read more

Doo Care - Pet Waste Removal Near Me - Lombard, Illinois

So, I've used them now for the last probably 4 years, if not more. I can't quite remember the length of time, but the reason being, I've spoked to the owner as well as the people who actually pickup afterwards, they've done an incredible job keeping my backyard clean. I usually have Debbie pickup at my location, and she's fantastic, she literally combs every area of the backyard, to the point where I can run out there and not worry about stepping on anything. The service is so worth it, especially during winter and after the snow thaws out. I totally recommend using them and will continue to do so. read more

The ladies that have come out every week have been thorough and professional. They were always there like clockwork and my 2 Chows Chows had no issues with any of them even though they are generally aloof around strangers. What specifically led me to call them was a bad incident my puppy had with giardia that caused her to be hospitalized. The amount of gastronomic distress was really apparent in my backyard. The team had no hesitation when I showed them the destruction. I highly recommend this service read more

We have used Doo Care for many years now. We have had anywhere from 1-3 dogs from time to time and the service has always been reliable and complete. The company and owner Mike are extremely responsive and have flexed the schedule to make sure we are poop free before an outdoor event. We are now moving out of the area and feel like we are losing one of our very trusted and reliable support systems. My wife and I highly recommend DooCare. There is a LOT of variability in this industry and we consider them the very best! read more

Great team, excellent customer service, rapid response. We leveraged this for my mom who can't handle searching out bombs from two small dogs. read more

Have been a client for about 6 weeks and find this company and its staff members very helpful. They have reacted to changes that I have requested to my schedule and my yard has been spotless since I hired them. Very well run company! read more

doo care does what they promise: complete and timely removal of dog waste from our yard. Recommended!

I used this service when I broke my ankle and could not pick up after my black lab. Very highly recommend this service. Very responsive and very pleasant to deal with. They always came every week at the same time and all the waste was picked up every time (no misses!!), even when it snowed or rained. Very reliable and easy to deal with. Thanks Doo care!! Gayle O. read more

Great Company, very happy with their service. They work around your schedule as best as possible.

We have been so excited to find this service. It has made lawn care so much easier. Really happy with how dependable they are and how clean the yard is after. read more

I absolutely love this company. When Tracy comes to clean my yard, I can walk around barefoot and know I will get no surprises!! When I am going out of town for an extended period of time, Doo Care suspends my service until I return. Just a phone call solves every problem. Mike is exceptionally accommodating . Thanks, Doo Care, for helping me have a yard I am proud of!! read more

I used their services last year. When I called this spring to re-instate service, they informed me that the prices for returning customers are 20% higher than for new customers. Wow, what a great way to reward customer loyalty. And he told me that "everyone does it, Comcast, etc." - well I don't really care what Comcast does. I am now using another service, and so are the other 3 people that I was planning to refer to them. I am sure he will write a snarky response to this, since that was the tone of our phone conversation read more

We have four bassets and have used Doo Care for several months. The representatives are always on time and professional and do a thorough cleaning. During the Winter months, when the ground (and wastes) are often frozen, it's not possible to do a flawless job. I understand that and the representatives always made sure that subsequent cleanings were done perfectly. I had good communications with the service technicians from Doo Care and have no complaints. Customer service always responded promptly to my calls and e-mails; no problem there. read more

I used them rude older man did not pick up everything would not recommend they were supposed to call before that came and never did

They do a good job and always come on the day they are supposed to come on. I used other services and they would never show up. Doo Care you know they come because they tag your door and do a good job. read more

Requested service, was contacted promptly. Didn't want to deal with the spring cleanup, and these guys are magic. I found maybe 3 missed droppings, but my dogs like to decorate my flower beds so.... can't fault them for that. I'd happily call them again when in need! read more

A few months ago, I posted an unfavorable review about this company and I am soundly retracting and apologizing! A simple miscommunication was rectified immediately and I could not be happier with the service. As a single homeowner with enough on my plate, their reasonable rates allow me some extra free time to do what I love and work in the yard. Service has been exceptional. Highly recommend! read more

Debbie was such a great tech! Debbie was timely and professional and my yard looks great! I will be hiring her again for service in the future. read more

The owner is always there to help and the girl who took care of my house was so nice that she took the garbage off of my parent's deck. Overall, I can't say one negative thing about this company/service and I was with them for over 2 years. I only stopped because my parents were moving. read more

Absolutely no complaints with the service we have been receiving! They originally came out the same day my first phone call was made. My questions were answered immediately and services scheduled. Love not having to worry about cleaning up the yard! read more

As a fellow pet care business owner I am deeply disappointed in the manner by which this business handles things. My first encounter with them was requesting a quote. I provided all of the information and even offered to have them come by and see my yard. I advised them that we have three dogs and we hasn't picked up poop in weeks (it was winter build up. I know...yuck!). I was quoted a price and accepted. 20 minutes after they left from their first clean up I received a snarky email stating I owed them an additional $30 for the amount of poop. When I questioned how a company can quote, had an opportunity to come and see before quoting yet still demand more money. I then asked for them to refund the remainder of the month, but keep the first visit plus the $30. The owner then changed his attitude and asked me to keep them on. Against my gut, I did. I figured maybe this was just someone having a bad day. We all have them. I was advised that when their staff comes they will always alert the homeowners of their presence because they can never give you a set time they will arrive which was A OK. For two months things were fine. We found poop left many times but we aren't picky. We were just happy to have someone doing the job. Today I get a very nasty email saying our dog had a worker trapped for 15 minutes. She was afraid and they won't be back ever. Wait....what? First the girl didn't alert us she was at our home. So how were we to know that? We didn't. The dogs were let out. Had we known she was there we wouldn't have let them out. Second my elderly mom was the one who let them out and stayed out with them as she always does. She saw the girl was afraid so she told her to go ahead and leave that she didn't have to finish. The dog doesn't bite. He's just a wild puppy. He didn't attempt to harm the girl. I totally understand her being afraid but she was not trapped. Although I'm not condoning my crazy dogs racing and barking, had she identified herself the dogs would never have been let you. And to drop me as a customer over it is ridiculous. I think they did us a huge favor. Maybe I should have complained about the lack of total clean up almost every time. Maybe I should have complained about their workers hardly ever notifying us of their presence. Maybe I should have complained about the attempt at being gouged my very first experience with them. Guess what? I didn't yet I was treated pretty unfairly and crappy....twice (no poop pun intended). The owner will respond to this with "read the 45+ positive reviews...". Well if there's no negative interaction there's no need for a negative review and I held my tongue the first time. Not this time. Use at your own risk but know that if ever things don't go perfectly be ready for the outcome. read more