These ppl will nor respond, nor will they complete finish work on contract already paid for. Over 50 emails - Doni has been given so many opportunities to finish the work. No explanation! read more

Very professional and efficient, they didn't what they said they were going to do and even pulled up some hedges I didn't want. Would definitely recommend and use them again. read more

Don's Tree Service is trash. No integrity. Pure garbage. The Government should start taking away business licenses when companies mistreat their customers. read more

Did an amazing job removing my trees: so that my homeowners insurance would not cancel my policy. Now insurance companies have drones: that fly around & inspect your property. The drones take pictures & underwriters look at those pictures: if you have hazardous trees,dead trees, treesa over the home causing discoloration to the home (even if it is the neighbor's tree, roof streaking, or even other issues: the insurance company can refuse to renew your policy. Don's Tree Service addresses the issue & my insurance was renewed. read more

I've used Don's several times over the last year and every time they performed beyond what was expected. They were easy to use, professional, and offered a fair price. Their clean-up was exceptional!! read more

I live in Atlanta's Virginia Highland and have used Don's Tree Service a few times over 20 years. Today, they removed one tree and trimmed another enormous tree. As usual, they delivered great communication, and the quality of their work and professionalism is unparalleled. Even the arborist who permitted the project stated, "they have a talented crew". It is so nice to have proven confidence in a tree service given the potential risks involved in this complex work. Thank you Wilder and your crew. Jim read more

I have got to boast about this Tree Service company that came out and removed the tree and ground the stump in my yard. They are so professional they clean everything up and made my house look spotless. They made sure everything looked nice and the customer service is excellent!!! I highly recommend... Don's Tree Service 770-413-TREE read more

Friendly staff does not make up for the price gouging. Paid up front $9,500.00 for the removal of 7 trees and trimming of another. After walk around, it was decided on removing 6 trees and 1 branch off the other. No refund was given plus denying the difference even with 4 of us standing there when the transaction was paid and the removal and trimming amount was changed. No tree stumps were removed. There was approximately 10 total hours involved with traveling back & forth plus haul away. No heavy equipment was involved and the owner thinks I've no right to question receiving at least $1000 back for doing less. She made out her invoice for 6 trees and a trim job however that is not what we had paid up front for. 1 tree less is a lot and considerable less trimming of another was a lot. read more

How lovely it is to receive a cute handwritten thank you card from a company that provided you a service. I was already very satisfied with their job, availability and price. But now I'm delighted by their customer service. Please consider this company if you need any tree services! read more

Don's Tree Service - Thank you card! - Tree Services Near Me

Don's did such an amazing job removing multiple trees, pruning trees, and grinding multiple stumps for us. We were very nervous when selecting a tree service company because one of the trees was huge and right next to our house, but once we started watching them work, all worries went away. They had to bring in a crane to remove two of the trees, and they did so with grace in a very tight space. They are very professional, reliable and speedy and also did a wonderful job cleaning up afterwards! I would definitely recommend Don's! read more

Don's Tree Service - Tree Services Near Me

I used Don's Tree Service to clear the overgrown brush in my back yard. It looked like a jungle, and I decided to throw some money at clearing it. Donnie came out to give me a quote and it was expensive but I expected that. I was able to schedule the service for a couple of weeks out, and the weather caused them to reschedule to a couple of days later which was fine. The guys showed up as expected and cleared the brush in about an hour and a half. They were super nice, professional and did the job as directed. And team leader gave me some advice on managing the overgrowth. I've owned my home for many years and dealing with service providers can be a challenge. My experience with Don's Tree Service was positive and I would use them again. read more

Don's was professional, simple, and quick! After putting in my request, there was tree doctor at the house on Monday. He assessed the trees in ~10-15 minutes. And there was a team to cut down some of the extraneous branches by Friday. It took less than a week to get everything wrapped up. I cannot speak to cost (the house is a rental, so my landlord paid for the service). But purely in terms of quality, I very much appreciate their work and would recommend it. read more

I must sing the praises of Don's Tree Service from start to finished. From when Donny, herself, came out to give an estimate to the great friendly customer service from all her staff. Dotty followed up regarding questions I may have, which helped me make my decision. The workers were friendly, considerate and very neat. I highly recommend this company for your tree removal and care read more

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I have used Don's Tree Service twice and have had them remove plants for me and do some transplanting. Both times job was done exactly the way I wanted and price was fair. I moved to this home from a farm and landscape work is more difficult now in my 80s. DON's Service takes care of things that are a bit too much for me now. Quality at a fair price. More than satisfied! read more

I contacted Don because she came recommended by a friend. The response time in the beginning was great. Don personally came to give me a quote. The part that came after was horrible. I was told that they needed 1/2 for rhe job before they started. I was leary, but paid it. Then I got one excuse after another for them to show up and start the job. They cut the tree fairly quickly and that I was pleased with. But left a mess in my yard for over a week. I also discovered when I graded my yard that they left a large stump. I have called them and left a message about the issue. But no reply. read more

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Don's Tree Service did a wonderful job! I couldn't be happier! They were able to complete the job quickly, with a great attitude towards customer satisfaction and service! read more

Requested an estimate from Don's Tree Service via Angi's. The next day they left me a message ( from Maria ) to call them back, which I did. Didn't get a return call until a month later, many weeks after the job was completed. I'm so glad I did not use this company. From my experience , If it starts out bad it usually ends bad. There are so many responsive quantity trees services out there to choose from other than Don's read more

I contacted Dons Tree Service after seeing a billboard on I-285. The response was quick and professional. The owner, Donnye, came and gave us an estimate. When the crew came they did not complete the assignment. I contacted the owner and she responded immediately, Donnye sent the crew back and they completed the assignment and some. Fast forward today. A tree fell on my sisters house due to the bad weather. I contacted Dons Tree Service, they considered this an emergency. Within the hour the crew responded to my sisters house. I HIGHLY recommend DONS TREE SERVICE. read more

Don's Tree Service did an excellent job for us last week. Worked very safely and protected other plants near the trees that were being removed and trimmed. They were very responsive to our requests and and their cleanup was great. I would highly recommend them for any tree related work that you might have for your property. Doni is the owner of the company and is very pleasant to work with during the pricing stage. I felt their value was also competitive and fair. read more

I am a senior citizen, a veteran of military service and a customer that was disrespected because of an accounting error. They charged my credit card two times. The credit card company reversed the charge for services not provided. Donnie the owner called me and it was a shameful display of poor customer service. First of all disrespect of elders and aggressive tactics because of a mistake they made is not the hallmark of a smart business woman. read more

Overpriced and the workers did a bad job. I called Don and she never fixed the issue. Horrible experience trying to support a black owned business. read more

My husband and I had Don's remove a large tree in our backyard and trip two very large trees over our house last week, and we could not be happier with our experience. Don's was quick with getting out for a quote, gave us a fair price, and was able to schedule service within a few weeks. The crew was exactly on-time, were very professional, and thoroughly cleaned up after themselves when they were finished. We even received a handwritten thank you card this week thanking us for our business. I would highly recommend. read more

Do not use this Don's Tree service. After lettering their boom truck which you see in all the pictures they said they weren't going to pay the bill. No reason they just decided to not pay me. I have no recourse other than to share my experience with the world. I called and called but no payment. it's been since 2008 still refuse. read more

The representative came out, and was very positive. She was able to evaluate all the trees on my property. We came up with a plan on how to trim the trees that needed it very badly. The quote was reasonable. They came out a day earlier been quoted and got to work. Workers were great. At the end of the day, I was very pleased with the work and will recommend them to all my friends. I'm a satisfied customer. read more

Did not keep our appointment and did not call. Very unprofessional business. Look elsewhere for Tree services. 1 Star Service.

I was told Doni would be out to my house at 11am to do an estimate. She did not show. I left a message with her at noon. I emailed her at 1:00. In each case I asked her to please call me so I would know when she would be showing up. In the early afternoon, I spoke to someone in the office who assured me that Doni would be there by 4:00. At 6pm, I finally gave up waiting. I understand that things happen -- I would be a happy customer if someone had simply called me at 10:30am and said "Something has come up; We need to reschedule your estimate." Instead, I am not a customer. And I am not happy. read more

DO NOT USE THIS COMPANY!!!!!! We hired them to cut one tree down completely and trim a second tree. They came and cut the tree down and were supposed to return the next day and grind down the stump and remove all of the limbs. They did a good job with cutting down the first tree and cutting the limbs on the second tree. The problem? They left all of the limbs and an entire tree on our lawn. It's all still there 5 days later and we are left with the task of finding another company to come out and clean it all up. Initially when we contacted Donnie, the owner, she assured us someone would be out on Monday. It's Thursday and she is no longer responding to our calls. The worst part about it is that we were trying to support local businesses in the wake of this pandemic instead of using a chain and this is the result. So disappointing! read more

Don's Tree Service provided a rapid and professional solution to what could have been a very bad situation. I realized I had a dead tree that was leaning toward the road and only held up by a couple of branches from some smaller nearby trees. It was big enough to be a disaster if it fell into the road onto someone or someone's car and too big for me to deal with by myself. Don's took it seriously and sent a crew out same day to deal with it and had it and another tree that I needed to get rid of down for what I considered to be a very reasonable price (i.e. a hell of a lot less than paying for catastrophic injuries and replacement vehicles). The treecutting crew did a very professional job (and put up with a neighbor's dog that had gotten loose nd were attentive to keep the dog out of harm's way) and the cleanup crew did a marvelous job in what was frankly some pretty bad weather conditions.I hadn't realized until today they had driven out from Decatur to get to Gwinnett, but I would still keep them top of mind for any future tree-cutting needs I have. read more

We had a great experience with Don's Tree Service! Donnie show up to our home 15 minutes prior to scheduled appointment. She was very patient while I was working with a painting contractor. Once I finished with the painters, she walked around our home and pointed out trees that I didn't realize that was threatening to the future to our home (without no pressure of removing). Her crew show up early and left our property clean, neat and the service was OUTSTANDING. Our neighbors were also impressed with Don's Tree Service...we highly recommend. Antonio read more

I cannot in good conscious give this company a good review. I will say that the workers are professional and do a good job but that is where the good service stops. The most important thing to know is they gave us an estimate, which we signed and then on the last day of service (which took over 2 weeks) they called and asked for more money for a tree that was on our signed estimate. I had questioned THREE different times to make sure that tree in particular would be taken down and was assured whatever was on the signed estimate would be done but they called on the last day and asked for $2700 more dollars. This is dishonest and lacks professionalism- do what you say you are going to do for the agreed upon amount. The next big problem is communication. They would call or text the day of or night before letting us know that they would be there and never show up, our job took over 2 weeks with multiple days we would received phone calls that they would be there and they would not come. I understand delays due to weather but most of the promised days were perfectly good days to work. They also cut one day and pick up the next, they would call and say they were coming to clean up but never show up or only clean up part of the debris. The most frustrating things have been lack of transparency about the estimate and final bill- I would not trust them to be honest with you and if they do make an honest mistake at least make it right and the lack of accurate communication. They also called me 5 times in the same day (once at 8:30 at night) to collect final payment- you can't accurately tell me when you will be on my property to do work or what the actual bill is going to be but you can sure call me 5 times in the same day to get your money. I would advise against working with this company. read more

Beware of a similarly named company. I had to verify the phone number I had, to make sure I was leaving a review for Don's Tree Service, and not Don's Tree Experts. You can glance at the almost 5 star reviews on Google, and tell that it's a different company from the 3 star "Tree Experts". Without this confusion, it would definitely be showing 5 stars! If you read the BBB reports on Don's Tree Experts, you'll see the same patterns. This is NOT Don's Tree Experts, but a much better company! After seeing years worth of people on Facebook, moaning about tree services, I was worried when we had to contact one. "Tree services" seem to be well known for taking a deposit, and leaving the work unfinished for weeks or months. We were lucky enough to contact Don's. They've done work for us TWICE now. They got out quickly, and gave a fair quote. Showed up on the day it was scheduled, (which was less than a week later), and did all of the work as described. Nothing left behind, nothing left undone, no hidden charges. I remained outside with the crew the entire day, for our latest job, as there were several different things they were handling for us. The guys were professional, polite, excellent at their work, and efficient. They went above and beyond to make us happy. If you're on the fence about finding a company to take care of this work, please don't hesitate to call Don's. You can count on them to do what they promise. read more

DO NOT USE THIS COMPANY!!! They are running a scam that could potentially put you in a horrible position. I needed to have a tree removed near my house and a woman came by and made an offer. I asked if she had insurance for her workers and she told me she did, which was a LIE. There website even claims that they have insurance. I went ahead and wrote her a check for the down payment being under the impression that the company had insurance. The next day, I called her insurance company and was told that they DID NOT have insurance. So naturally, I went ahead and cancelled the check and told her people to not come to remove my tree. Jump ahead to six months and I am now being sued by the, most likely crooked, check cashing company that she used to cash the check because they need the funds that I wrote out the check for. So in the end, don't use this company. Use one of the other dozens of annoying tree removal companies that put stickers all over your mailbox. DO NOT USE THIS COMPANY!!! read more

Where do I start, I am AMAZE at the Professionalism, Promptness and Experience this company has provided me. They came out on time and did an amazing job with cutting down this massive tree that I had in the yard; it caused A LOT of damage to my roof. I was VERY IMPRESSED with the way they cut the tree, piled the tree in one area and promptly removed the debris from the yard; they also called to inform me that they had a few more limbs to pick up and would be by in the morning to finalize the project. THEY KEPT THEIR WORD!! I WILL USED THEM AGAIN!!! read more

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We called yesterday to set up an appointment for someone from Don's Tree Service to come out and give us an estimate for tree removal. The person at the call center (Moriah) was very nice and scheduled an appointment for today at 3:15. She told me that I would receive an appointment confirmation email. I never received an email which was the first red flag. We waited at the location from 3:15 - 3:45 and no one ever showed up nor did we ever receive a call saying they were running late. Very unprofessional! I would not recommend this company based on their poor customer service and lack of communication. read more

I was happy with the company. They removed my tree, cleaned everything up, and I was able to put it on my Credit Card. read more

Don's Tree Service - Dons Tree Service of Atlanta - Tree Services Near Me

This company gets a 2 due to the customer service experience. The actual work was fine. We had a large job and was told it would take a week and a half to complete. It was four large trees in our backyard, one tree in the front to be removed with all the stumps ground and some pruning for aesthetic purposes. It took over a month. I was lied to by so many representatives of this company so many times, it was ridiculous. My job was not an emergency, but I paid for the entire job upfront... rookie mistake. I was told they were dealing with emergencies which I completely understood, but I was lied and told they would come one day to do something no one would show up for half the week. Then the company's calling service would call everyday and lie about when things were going to be worked on. It was a nightmare, once I contacted my lawyer and informed the company they had a week to finish the job. I was directed to someone other than Doni and the job finally got completed. The work was done properly, but I went weeks with yard debris piled up and constantly having to deal with lies. If you have the patience of Job and no real danger in letting trees hang over your home, I would recommend. Otherwise, please use another company. read more

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Don's Tree Service is great. We're proud to support this minority-owned, female-owned business. From the initial estimate meeting to final clean up, they did everything they said they would in the time promised and made us feel like their most important customers. As with any large messy job, there were a few snags, but the crew made everything right and cleaned up nicely. They even sent me a thank you note! Sometimes, it's the little things...I highly recommend Don's Tree Service. read more

Don's Tree Service provides excellent customer service and their work is awesome. When Doni Jones, the owner, said she would take care of my tree service needs within the agreed upon time, she did! She is a very personable individual. I wish Don's Tree Service many years of business. I would highly recommend them without hesitation! read more

My son suggested Don's Tree Service after the excellent service he experienced after 2 Pines fell on the roof of his new home during the ice storm 2013. I needed 11 Pines and 5 Sweet Gum trees removed to open up my yard for landscape modifications. Monday I called Don's TS and Doni answered. She came came to our home at the time she said for an visual estimate. The price was right and we signed a contract that afternoon. Doni is a wonderful person with a good sense of business urgency and business ethics. She was a pleasure to work with during the time my credit card was being declined multiple times as she tried to process the transaction. As it turned out "just as she said", my daily spending limit probably was set low. My bank confirmed that and modified the daily limit. Doni and her crew(s) in my honest opinion are good folk - doing what they do - and doing it well. And for all reading this, I got no perks/kick backs/discounts/bla bla bla/etc etc. I'm just telling it like it is. Tuesday, morning @ 0900 the cutting crew were setting up for the cut. By 5pm all trees were down and stacked for removal. Wednesday, the removal crew were onsite at 0900 grabbing the branch/foliage debris and the logs and placing all in the dump truck. Took several trips to the dump sight for two dayz to get it all removed, Thursday, afternoon the stump grinder person arrived and ground all stumps before 6pm while another person working the crane reeled in the logs that were too far away from the street for the removal crew to grab with their equipment and placed it neatly along the curb for access. Today, Friday, the removal crew returned to grab that last pile of timber and loaded into the dump truck and headed off. Job complete with a happy customer and neighbors that want the number to this tree service for their future use. Doni, it was a pleasure to make the acquaintance with you and your staff & may the Father continue to bless you and ya'lls business. WLR II (Salt & Peppa Jr.) read more

This questionable company removed a large tree across the street from where I live and caused a major incident when a huge chunk of the tree hit a passing car. The air bags in the car popped out and one of the people was injured and removed by a paramedic. A woman, who was also in the car, and was with a small child, became hysterical. She was also eventually taken away in an ambulance. Don's Tree Service was removing this large tree near a busy street and needed to be extremely careful. When I saw and heard the large branches coming down, I was thinking it was possible they might hit someone and they did within a few hours. This incident, which was chaotic before the ambulance and firetruck showed up, was also traumatic for everyone involved including neighbors and people in passing cars who tried to help. Don's Tree Service was responsible for all of that and I certainly wouldn't hire them, mistake or not. read more