I will never come back to this place again due to the awful customer service. the mechanical did a superb job at replacing our brakes and rotors but the front desk person was terrible!
I had previously told her the night before that we were thinking about getting it inspected, same day, and that we would like to be one of the first ones done. She told me that we were third on the list but that she would try to rush it for us. Great. Awesome!
So the day of, we were unable to make it to the inspection place so we didn't pick the car up until later. Our plans changed due to the fact that my husband had to leave 2 days later on a military trip and we needed to get things taken care of so we were going to do the inspection the next day.
As soon as I walked in there she rolled her eyes at me and proceeded to tell me "I thought you needed it done fast" and complained about how I requested fast service and didn't come and pick it up. She was going off! 1. She doesn't know what we had going on that day. The fact that we were unable to get our car earlier was because other things came up and 2. Regardless, that is NOT how you treat a customer. I work in customer service and let me tell you, customer service is key! If you wan't people to return to you business and recommend it to others, you don't yell at them and treat them like crap when they come in to pay you. Needless to say, I will not be back there. She pretty much drove us away! *no pun intended* read more