From MY expeience with them, Excellent company from initial diagnosis, to sales rep, to install…read morecrew to follow up. All called ahead to confirm arrival time, all within designated window, and all had picture I'd on text of person/s coming. Will use again for HVAC issues and maintenance.

I am very disappointed with my experience with Leaps & Bounds. After purchasing a brand new HVAC…read moresystem, I expected a smooth installation and a working unit at the end of the day. Instead, the installers were here all day and still had issues with the brand new unit, leaving me without AC on a very hot day. It made being in the house very uncomfortable. Although the installers were nice, that was the only good part of this experience. The company offered to pay for a hotel, but because of other responsibilities, it was not a practical solution. What made matters worse was the lack of communication afterward. I was told technicians would arrive at 10:00 a.m. the next day to troubleshoot the problem, and I made sure to be home. By 10:45 a.m., I still had not heard from anyone. No call, no update, nothing, until I reached out to them. The new technicians finally arrived at 11:45 a.m. For the amount of money a new HVAC system costs, this level of inconvenience and poor communication is unacceptable. Nice technicians do not make up for a brand new system not working and the lack of respect for a customer's time.

Great service. Showed up on time and did the work they said they would do in one day. Prices were…read morefair.

I had been working with this company for years and had invested a great deal of money (thousands of…read moredollars!) into their services. I recently had a problem with my heat pump and after 3 service calls to my home, they finally diagnosed the problem. I was told that the solution would cost me $1,100 dollars and I was shocked! They agreed to reduce the fee to $800.00 and give me credit for previous service calls, but I thought it was still outrageous! When I asked for a breakdown of materials and labor, they refused to provide the information stating that they "don't do that" and have a "flat-rate" charge. When my son went on line to match the materials needed to do the job, we discovered that I was being "hosed" by Buffington! I also estimated that they were attempting to charge me $250.00 an hour in labor. DO NOT USE this company unless you want to be scammed. They are dishonest and shady. I found a local, smaller HVAC company recommended by a neighbor. They laid out the labor charge up front, as well as material cost. The total charge to repair my heat pump was $259.00 by the other contractor and took one hour to complete! RUN, DON'T WALK away from Buffington!

In 2020, I contacted UGI about installing gas service. I had previously reached out to them and…read morethe cost would have been $800. This time, the line was free as long as gas appliances were hooked up within a certain time frame. We had two huge oil tanks in the basement and the oil furnace was large; all of these were removed. The estimator was fabulous and described how all the work would be done and how long it would take. The installation went pretty well but for some reason, the crew put the meter directly in front of the our driveway water spigot. The estimator came back the day of the installation and seemed as perplexed as me so he got a pipe wrench and removed the meter and reversed its position to effectively move it about a foot. The fellas who came to the house to remove the old furnace and replace it were incredible. It happened to be one of the hottest days of the year and I was working from home and didn't like the idea of being without air conditioning while they replaced the furnace. No worries: from the time they began work, at 8am, until the new furnace was installed and the air conditioning was working, was less than two hours. I was hugely impressed that those gigantic oil tanks were removed up the interior steps and out the kitchen door. They were even larger in appearance in the driveway than they looked in the basement and I am grateful to have them gone. Anyway, things went well. The estimator came back to check on the progress throughout the day of installation and came back afterward to make a small adjustment at my request. Oddly, the condensate pump on the furnace stopped working while we were away on vacation so we came home to a sweltering house. I called UGI and within an hour, a technician came, diagnosed the problem, and replaced the pump. Switching from oil to a high-efficiency, multi-speed gas furnace has been the most-sound investment in the house. The new furnace works reliably, quietly, efficiently, and provides more comfort than the older one -- which was still in great condition -- I just wanted to switch.

A big shout out and thank you to UGI. Robert the initial tech, Andrew, Denis, Trevor, Brian and…read moreRobert the manager all worked together as a team. Thank you for taking care of business and getting our problem resolved...... thank you for not trying to sell us more than we needed.....thank you for being consistent in your communication... You made it happen together. Job well done.

They replaced our furnace quickly and at a better price than the previous one. They are…read moreknowledgeable and skilled professionals. We will definitely be calling them for all of our home repair needs.

They were lifesavers They came in 95 degree showed up on time and installed a new central air unit…read moreas well as a furnace fir around 4000. They were honest and thorough and even had bulk items picked up the same day.They cleaned up afterwards and worked well into the evening to ensure we had ac before they left then came back next day on tim to finish. We are pleased and we highly recommend. I am not someone who hands out 5 stars lightly. Michelle

I highly recommend contracting Home Tutor for their services. They go above and beyond to make sure…read morethat the customers needs are met and all questions answered. Their service is top notch.

Great experience with House Tutor! Timely, professional, knowledgeable, kind, communicative, and…read moredoesn't leave a mess behind. Highly recommended!

David Potts, a plumbing expert for Handyside is A-ONE!! One…read moreof the most thorough, knowledgeable and polite repairman that has walked thru our door. We will be Handyside customers from now on, and will always request David as our repairman. He identified the problem, had all the parts & knowledge to fix the problem and checked that everything was in working order after fixing it. Thank you again, David!!!

This company may well be reputable the majority of the time. Based on the preponderance of good…read morereviews I have to assume that this is the case. BUT they were highly DISREPUTABLE towards us. I'd give zero stars if I could. Emergency Hot water leak. They came out on a Sunday and replaced the cold water valve. Everything was fine until they gave me a quote for replacement. It was more than double the national average. When I asked for a itemized breakdown they said they couldn't provide that because of their "Task based Pricing System". I called BS. They have the numbers, they just are not willing to share them. But, because I was under duress I agreed to the price. I slept fitfully that night. Next day, I did some research and reconsidered. I called them back giving them a chance to adjust the price but they would not...nor would they divulge unit cost or labor rate. I calmly explained that they OBVIOUSLY HAVE those numbers otherwise how could they arrive at the "task based" final number to charge? Wouldn't budge. I subsequently got a quote from a local "Mom and Pop" plumber that was less than HALF! Within 4 hours of the call I had a new unit installed the old one hauled away and I saved myself $1400. It would have been even more savings, had "Handy-in-my-pocket" not GOUGED me for the little bit of work they actually did on Sunday. $275 (emergency call, understandable and agreed to) $375 (cold water valve change, 30 min tops OUTRAGEAOUS) $75 (cancellation fee, Really? Charging me because I caught you trying to take advantage? Un flipping Real. TL/DR Task Based Pricing is utter BS. It benefits THEM not YOU. Reputable companies show you their work. If they are not willing to so, they are HIDING something. It is the polar OPPOSITE of transparency. An analogy: Say you went into a restaurant you had never tried before expecting them to hand you a menu. They don't have a menu, they have "meal based pricing". Its $100 to eat here. You reasonably say to the server, "that seems really high, how much is the appetizer, the entree and the dessert and what exactly am I getting?" The response, "I can't tell you that". It seems like way too much, but you are really hungry so you agree. Your meal is fine, but you estimate that it really should have cost $50 or less. Would you ever go back? I hope these shysters enjoy the (at least) $200 they overcharged me for the work. It will be the last $$ they ever see from my family, friends, coworkers, neighbors and anyone else who will listen to me. I've read their smug answers to other complaints....don't buy it. This is a simple equation..... They tried to take advantage of my family by charging us $3000 for a $1400 job. This was even after I opted into their Handy Happy Advantage Partner Plan. (I have already backed that cost out of the above number, the real bill was to be closer to $3500) . When I Called BS, they confirmed their proclivity for GOUGING by over charging for the small job they actually did AND hitting me with a cancelation fee for backing out of a terrible, terrible deal. Shame on them for making a bad situation worse...a lot worse.

If you want robbed for using their plumbing services, H.B. McClure is for you. i had my home…read moreserviced 2 weeks ago, the bathrtub needed a new faucet - average price $150. The faucet was learking. The serviceman was there a total of 3 hours. They charged me $2100 for 3 hours of work! How can they justify $700 for an hourly rate? I just acquired a lawyer at $425 an hour. I have been a member for 25 years. I will never call them for their services again. This is totally ridiciulous for having a faucet put into a bathtub and 3 hours of work. This was not on the weekend not was it at night or a holiday. What plumbing service also chages $700 an hour? This is unacceptable and do not use H.B. Mcclure. I will not ever call them back and I will post this on every social media platform.

Awful tech and absolutely terrible customer service!!! And unless you house looks like something…read moreout of House Beautiful and smells like Spic and Span don't let the tech initials of S. S. into your house. He did nothing but complain about the cat smell from the second he came in the door. My house does nit smell. I just had another of their techs in my house a week before and he managed to stand in that same room and talk for 15 minutes. I also had 2 other people in there and no smell. Anyway I suggested since he thought it smelled so bad to just leave and I would reschedule with some other tech. Nope he decided to stay. So I sprayed to get rid of the smell that wasn't there to start with. He went back to the office and told them he was violently ill after he left due to the conditions and smell. So they told me they cancelled my service contract!!! Wait. WHAT? Because of this techs B S. I said send someone out to check out the basement and see he gave them BS. Nope won't do that. But we'll cancel your contract and refuse service. My opinion. Jerk move! All based on 1 persons perspective. Don't bother to talk to any other service techs that have been there from their company. Why waste your time getting the truth. I have used this company for over 20 years. Moving on to a company that cares about their customers and cares about the truth. ​

Our A/C system needed a new part and Mike came and took care of it with a fast turn around. He…read moreeven set up the system to make it more convenient to retrieve the filter and replace it. I'm a happy camper :)

Had several issues with plumbing in my home. Wanted to hire a local team with reasonable prices…read morethat would do a good job. I got all this and more with this company! On time, very professional, explained everything to me throughout the process and came up with an honest price. I will always use this company thanks to the outstanding service I received. I would recommend them to anyone! (They also found lots of past mistakes made by other companies and were able to redo that work for me as well. It was disheartening to see how much other companies got over on me)