What a crappy job by Steve Tan, and Paul from Done Right Roofing & Tuckpointing, and Metro City Roofing for three jobs:
Roofing, Tuckpoint and also the handrail job.
Steve came out and gave me quote promptly, and "sincerely". They finished the job in a few hours in a hot day. ( My neighbor just told me that they were in the roof top for less than one hour). When I came to check, I was puzzled and surprised to see they finished the job so quick, so I planned to climb the ladder to the roof, and Steve stopped me and claimed: really no need to check. They already repaired all the cracks, and re coated the whole roof with alumina. He was so "sincerely" that tricked me that I did not go to check before giving them $2800.
And later on, I gave them the big tuck point project. I did not realize how thing were finished until the tuckpointing job finished like a nightmare. They claimed they had tens of years experience in tuckpointing. So I paid them upfront of $4200. But for my house, they hired the first group of people and it did not work out. And then they hired a 2nd group of guys, and the job were done horrible. Now I went back to check how the roof was finished two weeks ago. I took many photos for my record. They did NOT coat the whole roof with Alumina at all. Cracks were everywhere. They just did not do what they claimed. But they still gave me ten years warranty. How they can warrant a job which they did not do?
There are many unfinished items listed in the contract, but Steve called me that night, claiming: all the contract items were finished and pushed me to pay them immediately. During the day time, I met with Steve a few hours earlier, and at that time he and I knew it was almost mission impossible to finish the job by that night. Anyway I paid him $900 for the handrail job, which he claimed will put it in the front entrance. And now the handrails are still lying in my front yard. But anyway he tried to push me to pay full amount that night, until the next day I found how crappy these jobs were finished, and there were many open items they did not even touch it, but this did not prevent Steve to claim the jobs were fully done.
I texted both Paul and Steve, asking them to give me finished invoice, stating finished items, before I can pay them. And so far several days passed none written statement. I asked them to answer me "Yes" or "No" whether they fully coated the whole roof, and so far no answer either.
Without satisfactory feedback from them, or fully refund me back of $7900, I will prepare all the proof, signed contract, and their "finished" job photos to the police, and bring them to the court.
For whoever used their service before, I strongly suggested you check to make sure they delivered what they claimed.
Thanks, Owen. read more
