I am honestly shocked by my experience…read more The woman working the front desk was incredibly unprofessional and, in my opinion, is a liability to this practice. My insurance was billed incorrectly using my previous carrier, and instead of helping resolve the issue, she repeatedly insisted it was my fault because the employee who originally took my insurance information "didn't update the system correctly." She continued to tell me that no insurance card had been scanned into my file, despite the fact that I explained multiple times that MetLife doesn't issue insurance cards. Rather than listening or trying to help, she became increasingly hostile. When I politely asked if I could speak with someone else, she refused and instead told me she "wasn't comfortable" continuing the conversation and that I could call back "when I was calm." The irony is that I wasn't the one who had become confrontational. Unfortunately, this was just the latest in a long list of issues. Over time I've dealt with repeated problems involving insurance, billing, and appointment scheduling. At some point, enough is enough. Dr. Hooper, my experiences with you have always been positive, but your front desk staff is representing your practice poorly. They are the first impression patients have, and interactions like this are damaging your reputation and costing you business. I hope this feedback is taken seriously because the level of customer service I experienced today was completely unacceptable.

I am extremely disappointed with my experience at this dental office. I was charged for cavity work…read morethat I later discovered was not accurate, and after reviewing the charges, I was overcharged by $200 (even though I mentioned this when I first paid and was promised a refund once insurance gave the EOB). I have been trying to resolve this directly with the office and request a refund for the amount I was incorrectly charged, but my calls and messages have gone unanswered. Because I was unable to get a response or resolution, I had to file a complaint with my credit card company to dispute the charge. I expected better communication and customer service from a healthcare provider. I hope the office improves its communication and works to address billing concerns more transparently with patients. Sadly, this is not the first time it happened. They like to overcharge you and then keep the extra money as credit on your account (but are not transparent about this either).

I have only had cleanings...but recently I had to have major work done. I was reluctant as I'm new…read moreto Texas and honestly I could not have been more pleased. Dr Johnny is very personable and knowledgeable. Has a lab in his office so got my crown same day. Decided to do an extraction and bone grafting in preparations for two implants. He is so respectful and kind not only to his patients but to all those who work for him. I really love that. He has state of the art equipment. Maria is his insurance guru and is amazing. Office staff very good. The best part for me is they have worship music playing and I'm still praising the Lord for my wonderful experience!

I have been a patient here for two years and recently saw Dr. Johnny for a chipped tooth. They were…read moreable to assess the issue and create a new crown for me the same day. The staff was great and made me feel at ease during the two hour process. Not fun sitting in a chair with your mouth open but my tooth is fixed and I've had no problems at all since the procedure. It's been great and Dr. Johnny followed up with me directly to ensure everything was ok afterwards.

I have been a patient of Dr. Randall for several years. She goes above and beyond what any Dentist…read moreI have seen. Her chair-side manner is excellent and she takes the time to explain the options and make you as comfortable as possible. Another example of her caring approach is that she actually calls to check on me the evening after I saw her to make sure that my filling felt alright and see how I was doing, to me that shows that she cares about her patients.

From the owner: Proud to serve the Argyle community since 1999read more

We're in the middle of a very expensive transaction. Not sure we can go forward. The Denton is…read moreawesome the people are great but unless you have $50k+ and messed up teeth you're probably not going to be able to go through with procedures.

New to the area and Timberlake Dental is very upfront and honest people. Made the transition to a…read morenew dentist very smooth. Detailed in every description and willing to answer any questions you may have. The front desk lady is super personable and on my second checkup even gave recommendations to questions I had about the area last time I was in. Just goes to show they truly care about people more than just for business.

wonderful office....especially Logan! she is my hygienist and is tremendous asset to office.read more

These guys are great. They make sure to call you before your appointment. They know your name when…read moreyou walk in, and the entire staff really nice. It's one of the best dentist experiences I've had and I don't like going to the Dentist.

This is by the far the best dentist experience I've ever had. Dr. Fallah is very caring and…read moreexceptionally professional and knowledgeable at what he does. I had a consult with him to extract my wisdom teeth and he took the time to throughly explain the procedure and the different anesthesia options. After the consult, his friendly staff was able to schedule an appointment within the next week! I chose to receive local anesthesia with nitrous oxide or "laughing gas" for my procedure. Even though I was nervous about my choice, Dr. Fallah kept reassuring me that I will not feel any pain, which was very true. He made me feel very comfortable and I was even offered a blanket in case I got cold. Even though I was wide awake during the whole procedure, I was constantly asked if I felt any pain. Anytime I was about to feel some pressure, I was told so I could be ready for it and there was absolutely no surprises. I had a very quick recovery after my procedure! I didn't even need any prescription pain medications; I only took Advil to control my pain. Believe it or not, within 3 days, I was able to eat solids again! I highly recommend Dr. Fallah and I guarantee you will not regret your visit to his dental office!

I normally wouldn't even write about something so personal as dentist/surgery on the internet, but…read morepeople deserve to know he is the best because it is your health; your life! I am a very picky and nervous person I MEAN REALLY NERVOUS :) Dr. Fallah is truly a one of a kind dentist. He is very kind, knowledgeable and eased my stress before and throughout my whole procedure. Same goes for the office staff. I couldn't have been more pleased. Highly, highly recommended!

The 5 star testimonials from other patients are not the kind of care I experienced. I think Dr…read moreVickers was distracted with family matters and did a rush job with my surgery. I would have been willing and preferred to wait for a later date for this surgery. Carefully do your own research and studies on the Internet. The office shows a video of implant surgery. I wish I had had a better education of what kind of problems to be aware of, and when to call the office. Implants are not perfect like the office video implies. There can be side effects and problems. I would have preferred knowing the down side of full mouth implants so I could make an educated guess/decision rather than rely on what a surgeon wanted me to hear For post surgery concerns, the office at Texas Center for Oral Surgery & Dental Implants instructed me to call the lab, which answers the phone 24/7. Nope. I called the lab. A few days later I heard a response on my voice mail (I'm paraphrasing here) "I'm at the Chicago airport, and not in the office, so I can't look at my records right now to answer your question. I'll see you in the office on Monday ." I was the patient. But, I had to turn into a detective to discover what problems needed attention. I relied too much on the Dr to make these decisions - bad mistake. I'm now considering paying for an independent consultation for help to understand what this business should have helped me understand. Five weeks before the scheduled final exam for the permanent implants, the assistant Dr announced, at that Monday appointment previously mentioned, that this was my last visit with the office The final decisions were going to be made that day, and I should visit my regular dentist should any other problems arise. Also my regular Dentist would install the implants. Surprise! How did I miss this? And how did I miss there would be an additional dental charge for crowns on top of the lower jaw implants? There was still swelling and I should have refused signing the paperwork acknowledging this as my final visit. The completely satisfied guarantee no longer applied. Dr Vicker's caring phone call came late at night, long after I was asleep. Don't be impressed by this service. My surgery was 9 months ago. I am still struggling to understand what might be causing my post surgical problems. Before my surgical date, the Flower Mound office called to ask if I would be willing to change my surgical date to a week earlier so the office could book an anesthesiologist for two surgeries on the same day. I agreed to do so - no problem. However, on the day of surgery, the office asked me to sign a form allowing Dr Vickers to administer the anesthesia. I read the paperwork work carefully and discovered this change without being advised of the change. My answer: "NO!" I have enough medical concerns that I doubted Dr Vickers would watch carefully even though his is "trained" in administering anesthesia. The anesthesiologist spent 30 minutes asking questions about my medical concerns related to anesthesia. I doubt I spent 5 minutes total with Dr Vickers before and after surgery. I learned a few months ago, that anesthesia is not required for this surgery. I would have appreciated knowing this so I could make an informed decision. I regret letting myself be rushed into these upper and lower implants. A few weeks after surgery and many questions later, I discovered the work for a $2400.00 charge was not done. I requested a refund and tge office graciously sent the refund.I think Dr Vickers failed to inform his billing department of the surgical changes. Don't rush into trusting this surgeon to do the surgery. Most of these reviews are old. Dr Vickers seems to have turned from a careful, attentive surgeon to a carefully calculated coorporate "get her done" attitude. There are analysts in the business world making loads of money by advising doctors how to build their practice, make more money and have more free time. Do your research to find this. I believe there are other oral surgeons in the area that are well-educated, experienced, and are able to be careful and more helpful. The office staff is pleasant. Dr Vickers is pleasant. Don't be fooled or manipulated by this.

I have always been fearful and resistant to dentists in general, let alone any oral surgeons. I…read moreprocrastinated going to one for so long after a difficult diagnosis I received a few years ago, being lupus. I knew my teeth had deteriorated very quickly after I began my medications. I felt embarrassed by that. I went into my first appointment here with the thought that none of my teeth were salvageable and I would need implants for every tooth. I had set the bar low because I had already grieved everything that my invisible illness had taken from me at such a young age. I didn't want to feel judged. That being said, Dr. Anver completely shifted my perspective. He was encouraging and comforting, while still respecting my perspective. He came up with a treatment plan catered to my own personal goals and was determined to do whatever he could to help me. I literally cried in the office because I had not expected that response at all, and he gave me the space and time to do so. His team does a phenomenal job at making their clients feel at home, creating a safe and welcoming environment for their guests, and answering any and all questions you may have. They made sure they met me where I was at and met any needs and expectations I had. They are the absolute best, and I would highly recommend them! (P.S. they play the best music too )

This place is the best for all dental work. Dr. Lanning truly cares about the comfort of his…read morepatients. You can tell from a 5 minute conversation he has years and years of experience. They let me come in same day to fix a broken crown. Built the new one onsite and walked out same day with no pain. I'm one of those that hates going to the dentist, but I will definitely be back for my check ups from here on out. His staff is also great. Everyone there is very nice and caring. Almost forgot to mention that at 7pm that evening Dr. Lanning gave me a call to personally ask how my comfort level was. Awesome.

Argyle Dental Connection is wonderful! Each time I'm at the office, I feel so much peace. It's a…read morepleasant environment and the ladies who work in my mouth are very gentle. The first time I went I needed a night guard from grinding. My hygienist identified the problem before I did. She massaged my jaw and head, and asked me how I was sleeping at night. When I told her not well, she said she wasn't surprised because i was grinding my teeth. I left their office feeling about 10 pounds lighter from the short massage, and the cleaning was gentle and pleasant as usual. I honestly enjoy going to the dentist. I look forward to my time to sit back and relax in the chair for a while.