I have only had cleanings...but recently I had to have major work done. I was reluctant as I'm new…read moreto Texas and honestly I could not have been more pleased. Dr Johnny is very personable and knowledgeable. Has a lab in his office so got my crown same day. Decided to do an extraction and bone grafting in preparations for two implants. He is so respectful and kind not only to his patients but to all those who work for him. I really love that. He has state of the art equipment. Maria is his insurance guru and is amazing. Office staff very good. The best part for me is they have worship music playing and I'm still praising the Lord for my wonderful experience!

I have been a patient here for two years and recently saw Dr. Johnny for a chipped tooth. They were…read moreable to assess the issue and create a new crown for me the same day. The staff was great and made me feel at ease during the two hour process. Not fun sitting in a chair with your mouth open but my tooth is fixed and I've had no problems at all since the procedure. It's been great and Dr. Johnny followed up with me directly to ensure everything was ok afterwards.

I have been a patient of Dr. Randall for several years. She goes above and beyond what any Dentist…read moreI have seen. Her chair-side manner is excellent and she takes the time to explain the options and make you as comfortable as possible. Another example of her caring approach is that she actually calls to check on me the evening after I saw her to make sure that my filling felt alright and see how I was doing, to me that shows that she cares about her patients.

From the owner: Proud to serve the Argyle community since 1999read more

wonderful office....especially Logan! she is my hygienist and is tremendous asset to office.read more

These guys are great. They make sure to call you before your appointment. They know your name when…read moreyou walk in, and the entire staff really nice. It's one of the best dentist experiences I've had and I don't like going to the Dentist.

I am honestly shocked by my experience…read more The woman working the front desk was incredibly unprofessional and, in my opinion, is a liability to this practice. My insurance was billed incorrectly using my previous carrier, and instead of helping resolve the issue, she repeatedly insisted it was my fault because the employee who originally took my insurance information "didn't update the system correctly." She continued to tell me that no insurance card had been scanned into my file, despite the fact that I explained multiple times that MetLife doesn't issue insurance cards. Rather than listening or trying to help, she became increasingly hostile. When I politely asked if I could speak with someone else, she refused and instead told me she "wasn't comfortable" continuing the conversation and that I could call back "when I was calm." The irony is that I wasn't the one who had become confrontational. Unfortunately, this was just the latest in a long list of issues. Over time I've dealt with repeated problems involving insurance, billing, and appointment scheduling. At some point, enough is enough. Dr. Hooper, my experiences with you have always been positive, but your front desk staff is representing your practice poorly. They are the first impression patients have, and interactions like this are damaging your reputation and costing you business. I hope this feedback is taken seriously because the level of customer service I experienced today was completely unacceptable.

I am extremely disappointed with my experience at this dental office. I was charged for cavity work…read morethat I later discovered was not accurate, and after reviewing the charges, I was overcharged by $200 (even though I mentioned this when I first paid and was promised a refund once insurance gave the EOB). I have been trying to resolve this directly with the office and request a refund for the amount I was incorrectly charged, but my calls and messages have gone unanswered. Because I was unable to get a response or resolution, I had to file a complaint with my credit card company to dispute the charge. I expected better communication and customer service from a healthcare provider. I hope the office improves its communication and works to address billing concerns more transparently with patients. Sadly, this is not the first time it happened. They like to overcharge you and then keep the extra money as credit on your account (but are not transparent about this either).

I've been a patient here for a few years and always appreciate the quality of care. I feel welcomed…read moreevery time I walk in and always leave feeling better than when I walked in!

Best office I've ever been too! Right off the bat, beautiful & clean office with the most friendly…read morestaff. Always welcomed with a warm smile. Dr. Matt keeps his office very update with the coolest technology and gear! His team is very thorough during the whole experience. Would 10/10 recommend this office to any of my friends & loved ones.

We have been seen at this office for more than 2 years. They are AMAZING. Sweet, kind and super…read moreefficient. They do a great job with cleanings, fillings and other work we as a family have had done. Today my son broke a tooth at school and we went in as an emergency visit. They were on it IMMEDIATELY. They also showed such kindness and compassion that it just fills my heart. I definitely trust them and their ability to take care of my family.

4 hours ago New This…read moreemail from Northlake Dentistry should explain everything about them. Focus is on extra charges not the service. Half the things mentioned here are lies. 1) No one can advance notice of 24 hours if someone catch a cold. 2) These guys didnt even complete the replacement procedure with permanent crown and rused in charging late fee, so cheap. 3) These guys asked me to pay full amount ($740) on May 13th itself when they installed temporary crown. In the below email its a lie they only quoted half the amount. Mistake is on our side for one appointment where i showed in a wrong time, however all the other times there is a genuine reason. Policies should accomodate and be courtious, but not to rip-off customers like this. If doctor is waiting in the room and you dont step in be careful, they might add a late fee for that even such a joke. ------------------------------------------------------------------------------------------------------- Detalied email northlake sent to us : Please see attached documents from your visits related to crown #30. I am including the pre-D, your patient ledger, and the statements from your 2 visits. The pre-D lists a total patient portion of $740. On the date of service, May 13, 2025, half was due ($370). You did not bring your credit card to that appointment, but we told you we could send a payment request that was due at the end of the day by 5pm. That was not paid, so we added a $25 late fee. Your husband came in on May 27th and paid the original $370, but not the fee. On June 4th, there was a missed appointment because you thought your appointment was at 4pm. We charged a $50 fee for that day because it was the third time for a missed appointment. We waived the first 2 fees for you on May 5th and May 27th. Your final appointment was on June 9th. On that day, you paid the other half of the crown ($370), plus the late payment fee ($25), plus the missed appointment fee. ($50). Total on June 9th is $445. Our policy is to notify us at least 24hrs in advance if you need to reschedule. For Monday appointments, the cutoff is 12pm on Friday. You can call us, leave a voicemail, or send us a text. Any time we do not have 24hr notice in one of those ways, there will be a $50 fee added to that appointment. If you have any questions, please feel free to call 469-307-5093. If we are unable to answer the phone, please leave a voicemail. We will return your call same day.

On my first visit to Dr. Lannings' office I was impressed with the warm, calm and frendly…read moreatmosphere in his office. It was difficult to find a dentist that did wisdom teeth extractions without having a surgeon come in. Dr. Lanning was able to do my extraction. It took a lot longer than anticipated, but he was very calm and reassuring. He and his assistant took their time and explained everything each step of the way. I was very nervous but they did everything to make me relaxed. I have been a Registered Nurse for over 40 years and in all my years of going to the dentist I have not found one as professional and caring as Dr. Lanning. He called me the day following my extraction just to see how I was doing and if I had questions. He listened to me and did not seemed rushed. I highly recommend this dental office.

Oh boy... this guy will make you scared to go to the dentist! While he has the latest and greatest…read moretechnology gadgets, he can wreak havoc on your mouth! Cleanings are fine- his hygenists are great but WHOA- don't let him near you with a drill or even a shot! One cavity filled and I couldn't eat for a week. YIKES! I have never had such bad denistry experiences!

Lack of quality care. During my visit on Wednesday, the dentist was training another student, a…read moreDDS, and I heard him say that in 2019, tooth 32 was marked by Dr. _____ to be watched. I immediately note 2019 ???? I've been going to Vanilla DDS regularly since 2015. During my visit on Wednesday, he showed me a big dark cavity at the base of my tooth, then he said the good news. No root canal needed. However, it does need a crown as the solution. I've been telling them for years that I've had a bad taste in my mouth, and they said nothing about the cavity they knew was growing on tooth 32 since 2019. They left that decaying tooth in the back of my mouth until it needed a $900 crown instead of a $50 filling. I've also had other major work done with them. Not a word. Stay away! Unethical at the minimum, evil at most. I literally don't know what to say. No, I have to add this to my list of ways to avoid being taken advantage of.

Friendly. Attentive. Genuine. Wholesome. Exactly the kind of place you want to go for years on end.read more

They are really nice but unfortunately, there seems to be a problem with any follow-up that they…read moresaid they would do. Three different times over the past 3.5 years and I've had to followup with them each time after waiting on them for weeks to do what they said they would do. This last time, I never heard from them (again) and after a month, I spent the time that I would have been following up with them to find a new dentist.

Having had the same dentist since I first started going, I was extremely nervous to try a new…read moredentist. That being said, my employer and Yelp have yet to let me down! This place is THE BEST. Let me start off with the staff. The staff is so very friendly and accommodating to your schedule. They send reminder texts and emails and they give you a reminder card so you can make 100% sure the appointment you make works with your schedule. They also make sure along the way that you are comfortable (as you can be) during your appointment. You are the at the dentist after all. The experience of the cleaning was unexpected. They took these insanely detailed xrays and they refer to those for notes during the cleaning process. They also have a tv directly above you so you can watch TV and stay distracted while they do their work and you can look at your x-rays with them when needed. The cleaning was easy, thorough, and relatively painless. My teeth felt soooo clean afterward. They also recommended a mouth guard for me and told me exactly what was to be expected financially and time-wise. I feel as though I am in the right hands for future care. I'm 100% sure I picked the right dentist. They even sent me a thank you card after my visit. Nice touch :)