Worse customer service ever. The lady at the front desk continued to harrass me for months about the $15 COVID payment. They didn't disclose that when I went for a teeth cleaning yet billed me. I told them I'm not going to pay it because they should be sanitizing and wearing masks etc anyway. How is that my responsibility to pay their costs? Its theirs to protect us. read more

Unsatisfactory. Check, and double your assigned to this dental office. Check, and double check your insurance is in order. Check, and double who you spoke to prior to making your appointment. Because #%&@ gets confusing! Every one I had dealt with before in the past, verifies your insurance. Relates information, crosses your T's, and dots your i's. The front desk makes the process to go smoothly, and your appointment go well. Not here. I lost a days pay because the lady at the front desk didn't take the initiative to follow through with my insurance to confirm I am relocating dental offices. And then, she wants me to call the dental insurance people to make the changes, when I was told just to come in to the dental office and they would make the adjustments. Long story short, I'll take my business somewhere else. I follow up with a recommendation. read more

Did not disclose they are charging a Covid Fee until I was leaving. From my understanding Dentist offices should already be clean I don't get why a fee is even being charged. I understand everyone is hurting economically from Covid and this dentist office is trying to recoup lost earnings but the fee should have been stated during the time I was making an appointment not at the end. The front lady tried to lie and say it was a co-payment but after calling my insurance that was not true I called back and the lady said it was a PPE (personal protective equipment) fee. Again, dentist office employees are already supposed to be wearing masks even prior to covid. I guess they want us to pay it now. the lady at the front desk said that if my insurance pays it I will be reimbursed the $15 per patient that they charged.She also said that I am lucky her office rendered service to me and she is billing my insurance. She said it takes 2 weeks for the insurance to pay them. I told her isn't that how it normally works? Did she want me to pay up front and for me to bill my insurance but she didn't respond. They ended up charging my insurance the fee and still have not reimbursed like they said they would. A perfect example of a business passing their costs on to the customer. Patients don't come first here their bottom line does. read more

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Absolutely the worst dentist in the world hands down. Hodson is rude, disrespectful and simply uncaring. I was a patient when I was a teenager and I have never been back to a dentist and it has been well over 20 years. I would rather suffer in pain from toothaches then see a dentist. He ruined any trust I had in dentists. Don't let him ruin you children's experience with the dentist for life like he did for me. read more

I recently went in for my annual check-up and cleaning, and was charmed by Sir Troy who stopped by my chair to offer me some support and also ask for some scratching and petting. It was quite the best dentist check-up ever. read more

Donald Hodson, DDS - I recently went in for my annual check-up and cleaning, and was charmed by Sir Troy who stopped by my chair to offer me some support. - Oral Surgeons Near Me - Pomona, California

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My experience at Dr. Hodson's office was very positive. His staff is very friendly, helpful and professional. Sweet people. Dr. Hodson was nice and professional. Best of all his work was wonderful. I'm very happy!! read more

I've been going to Dr Hodson for years now, he always is thorough and his explanations and makes you feel educated in the process. His staff is extremely nice, and I have sent numerous people to him as well. Excellent dentist with a very polite and professional attitude read more

Worst place ever they are rude and the African lady is just so rude and automatically yelled at me for not helping my mom fill out some papers without knowing that I was just giving her a ride and had no idea of the papers but overall they are all rude and have no patience read more

Donald Hodson, DDS - Oral Surgeons Near Me - Pomona, California

I was terrified of the dentist for years until I came to Dr. Hodson's office. He has a gentle hand and is exceptional in what he does. Saying his staff is amazing is an understatement, Suzanne and Ana were wonderful and caring. They reassured and told me what was being done every step of the way which was very comforting. They went above and beyond during the whole visit. I recommend Dr. Hodson's office to anyone seeking a good general dentist, you will not be disappointed! read more

I really like Dr. Hodson. He tells you what is going on and explains procedures and options that you might have and their outcome. He doesn't FORCE you to do unnecessary procedures. He is calm and low key and keeps up with the latest technology that makes a difference in your dental care. He is friendly and personable and always shakes my hand with a smile. The front office is a different story! She seems cold and arrogant. I went for an appointment (just a cleaning) and the dental hygienist did a good job, although she seemed rushed. When I went to check out, I was told that my insurance didn't cover the procedure and I had to pay $88! At NO time BEFORE the appointment was I informed that my insurance would not cover this, and being unemployed, I really could not afford this! I paid it anyway, but I feel that it was a case of bait and switch! This payment took my credit card over my available limit so NOW I will have an overdraft fee ON TOP OF THIS CHARGE! I am really considering changing dentists, but I do like Dr. Hodson, so I will have to really consider this. The front office NEEDS to take some lessons in customer relations! read more

Had a teeth cleaning and fill replacement here. Warm office with such welcoming employees. Suzanne is a sweetheart! Thanks for the great work Dr. Hodson and staff! read more

I wish there were more dentists like Dr. Hodson around. I had been avoiding the dentist for about 2 years because of continuous bad experiences and being cheated out of money. Right before I found Dr. Hodson, I had gone to Claremont Modern Dentistry and they told me I needed multiple root canals, several crowns, and 6-8 of my fillings needed replacement. Oh and braces. I was referred to an orthodontist because apparently I suddenly developed severe TMJ...No. My husband found Dr. Hodson after hours of searching online, I wish there were more reviews on here for him. First off, his staff has been with him for YEARS, which says a lot about how he manages people who work for him. They are sweet and caring. When I went in for my first consult, I took xrays with me that were taken two weeks before by Claremont Modern Dentistry and Dr. Hodson didn't push me to take more xrays. He then kept examining my teeth and said I don't NEED braces (can get them if I want to for appearance), he also told me I only have one shallow filling that will only take a few minutes to fix, and that one tooth was cracked and I needed a crown. No root canals, no filling replacements, none of that other BS I was told at Claremont MD. So I booked my next appointment. Upon my arrival for my crown and such, his wife and assistant knew that I would be a nervous patient, they brought me a blanket and they brought their two adorable labs as therapy animals. They were so comforting and the office has such a warm environment. Dr. Hodson himself does excellent quality work. I had my crown done, filling done, even went back to have my crown leveled off a few days later and everything was fine. My experience here has definitely made me have a more positive perspective about dentists. All I can say is, don't go to corporate dentists. They are just working on commission and don't really care about the patients themselves. Hope this review helps. Dr. Hodson is awesome. read more

I avoided going to a dentist for years and expected to be lectured. I had actually been to Dr. Hodson years before, but with my dental insurance, was trying to find a dentist to take my current plan. I was so pleased when I learned that I could use my plan at this office. They never once scolded me! I was told what was needed, explained all procedures, assured I was not hopeless! Most of all, I never felt I was being recommended dental work that was excessive or unnecessary, which had been my experience with other insurance approved dental offices. I know selecting a dentist is a very personal decision, but IMHO Dr. Hodson and his staff are fantastic. read more

Very nice staff and I have been mostly happy with their work over the past 10 years, however their availability is what has been the most unpleasant time and time again. My primary complaint is around their appointment availability for cleanings. Quite often a cleaning is 6-8 weeks out, then if you reschedule or in my case THEY had to reschedule me, again it was 6-8 weeks out. Their office hours are 9a-5p and last time I checked, most companies business hours are 8a-5p, which means you will need to take off work to go to an appointment. I was never told they had any Saturday or after hours availability. If you need a filling or other dental work done, it seems they could get you in within a reasonable time. My thoughts are that your regular cleanings is "guaranteed" income, so they don't put a focus on making more cleaning time available.... afterall, you are going to come in regularly for that anyway. It seems like they do take the dental work (fillings, etc) part more quickly because that is "additional" income. Again, no complaints against the dental work/services, however the way they manage the appointments was just not convenient at all. I have changed dentists s a result of the limited schedule. I found a new dentist which is open 8a-5p Mon, Weds and Fri... while they are open 9a-6p on Tues and Thurs. They also do one Saturday a month. This is much more convenient. They new dentist was also able to get me in for a cleaning within a few days of my initial call to them. read more

I have been coming to this office for about 5 years and everyone is always very welcoming. The dentist Dr. Hodson is very genttle with his shots and treatment. Thank you all read more

I am the biggest chicken on the face of the earth when it comes to dental work and as a result didn't go as often as I should. I needed A LOT of work when I came to see Dr Hodson. I've had 4 root canals (and several fillings) at Dr Hodsons office and I can say I wasn't thrilled about returning for the next one but wasn't scared. I never felt anything during any of the procedures. Everyone is wonderful at the office. The office is impeccably clean all the time. Dr Hodson is very confident and that's what makes me feel comfortable. read more