I made an appointment to talk through a few preventative health options and ended up having a much…read moremore detailed conversation than I expected. I liked that the visit wasn't limited to one quick fix, and the office itself felt quiet and unhurried.

You Won't find Eastern medicine this close than either coast…read morecupping or sometimes called hot cups, Healed my back pain!! he's a great acupuncturist and herbalist Young Ki Park, DO Dr. Park is a board-certified family practice physician who specializes in Eastern and Western medicine. He earned his medical degree from the University of Osteopathic Medicine and Health Sciences in Des Moines, Iowa. Dr. Park completed a residency in family practice at St. Elizabeth Hospital Medical Center in Youngstown, Ohio, where he was named Outstanding Resident. He earned his undergraduate degree from Indiana University. Dr. Park was born in Korea and came to the United States at age 12. His father's work as a certified acupuncturist and herbalist inspired Dr. Park to study medicine. Westview Center for Integrated Medicine 3630 Guion Rd, Suite 320, Indianapolis, IN 46222 (317)613-3064 (317)613-3065 FAX

If you want to see her for an appointment, be expected to wait over a month. I found it difficult…read moreto discuss concerns with her too.

Having had a recent leg injury that led me into several sessions of wound care and physical…read moretherapy, I knew that it was time for me to take seriously my need to locate another primary care physician. After a false start visit with an IU Health physician I was referred to by the clinic, I decided that this was the perfect opportunity for me to explore my curiosity with Franciscan Health. I've always heard positive things about Franciscan Health and as someone with a ministry background, though not Catholic, I thought this type of setting might be a healing environment for me and my hope was to find a physician with whom I could build a trusting relationship so that I could avoid my usual avoidance of healthcare. Dr. Willfond is actually employed by the Franciscan Health organization and only recently joined the Cityway practice. Prior to this, I believe she was in a practice near County Line Road on the Marion/Johnson County border. As a sexual assault survivor, I will admit that whenever possible I try to use female providers, though it's certainly not always possible. For primary care, however, it was certainly my hope to find someone either close to my home or close to my work. The Cityway offices are right next to the Irsay YMCA just south of downtown. I work a little over a mile away. The building houses several Franciscan clinics including a lab, sports medicine, massage, radiology and others. The primary care offices are on the first floor. I'd considered one other Franciscan physician, but I got immediately turned off when the first words out of their mouths was "the doctor doesn't prescribe pain medication." Fortunately, I didn't have that experience with Dr. Willfond's office and that's definitely the last thing on my mind. While she's relatively new to this location, she did bring some patients with her and she did have about a 5-week wait for an initial appointment. As I had some urgency due to the leg injury, I definitely attempted to get in more quickly and actually was contacted and was able to get in 11 days earlier than my original appointment after a cancellation. I was impressed that they not only took note of my need, but they did the follow-up. The building does have paid parking, which is validated, but if you have mobility issues while driving you should know that you'll have to grab your parking ticket on the way in and you'll have to insert your ticket and validation on the way out. However, I found it worked seamlessly. There's several accessible parking spots up front and they are ADA compliant. The entryway includes automatic doors as this is a relatively new complex. As you enter the clearly marked clinic entrance, the reception desk is on the right and there's a couple small waiting areas. I was impressed with the intake call and they also called and did pre-registration that saved me, as a slightly spastic paraplegic, from having to write on those small forms the day of the appointment. I received a short video to watch prior to my appointment that basically explained what to expect and how to be prepared. I was taken to my room on time, or at least within five minutes of on time. The room was a bit small and not quite what I'd prefer to see in terms of wheelchair access. If I'd needed to get on the table, that would have been challenging, but it seemed both the nurse and Dr. Willfond adapted well. The rooms are bright and cheery, only minimally decorated and, of course, they have the Franciscan identifiers (a cross) above the door of each room. I don't know if Dr. Willfond had read my record in advance, but she was clearly informed and that gave both of us a good place to start from. As I specifically mentioned my leg concerns, I was impressed that she assertively wanted to see the leg as wrapped by my physical therapist. While the office isn't as well equipped with wrapping supplies, she made sure to re-wrap it and offered understandable clinical opinions and recommendations. Dr. Willfond listened thoroughly and even offered me sort of a "last chance" mention any other concerns. While primary care visits are always tight, I never felt rushed. In fact, handling the wrap was more involved than she expected but she followed through and addressed my concerns. It is my hope that she'll grow into a "safe" place for me to be authentic about my health and my disability while allowing someone to watch for health and skin issues. She was intelligent, informed, kind and felt safe but not in an artificial way. The nurse, as well, was absolutely top notch. If you need labs done, they have a walk-in lab on the second floor. This appointment was exactly what I'd hoped for and I was relieved that Dr. Willfond agreed to be my primary care physician.

In my search for a new general physician, I was looking for a female doctor, near my location, and…read morethat would be a good fit for potentially a variety of doctors visits. Dr. Phillips was amazing in my first visit to her. I arrived early and was brought back to an exam room only a minute after sitting down in the waiting room! The service was so great, I had to finish filling out my initial paperwork at the end of my appointment. Dr. Phillips is extremely nice, very personable, and was a pleasure to speak with. It almost seemed like I had been going to her for years -- but it was my first appointment! The location is Broad Ripple is convenient and parking is hidden so it is not consumed by the craziness around Broad Ripple. The office staff was very helpful and extremely nice, I felt very welcome. I'm glad to know if I need a doctor I can turn to the St. Vincent Broad Ripple clinic and Dr. Phillips!

Dr. Phillips has an easy and comforting demeanor. I have only seen her a couple of times but she…read morewas very attentive at each visit. She also does Gyno visits so she is a one stop shop for us females! She seemed concerned about some bruising I had on my leg. She didnt brush it off, but dug into my family history to see if it could have been something serious. I had some testing done that ended up not being covered by insurance. Her staff worked very hard to get insurance to adjust the bill. In the end, after many many hours of hard work from her staff, and many many faxes later, I was able to get the bill dramatically reduced. I brought them flowers to show my gratitude. Its not every clinic that provides such quality of care! They all went the extra mile and that doesn't go unnoticed!

Dr Simmons was recommended to me by my daughters' pediatrician for my two girls, for when they…read moreturned 18. I was not disappointed by this recommendation! When my insurance changed, she became my doctor, as well. Dr. Simmons is respectful, taking the time to really listen. She has a calm and peaceful demeanor. Whenever tests were ordered, I never had to call for the results - the office was proactive and always promptly called me.

I have been going here for years, Dr. Idella Simmons bed side manner is phenomenal, she is patient,…read morekind and fun to talk to. I feel like she is very informed on a variety of issues and keeps up on her licensing in a very timely manner. I love that we just don't focus on medical but talk about life and family. She is a PCP not a specialist and I am thankful she has referred me to some excellent doctors, who see me on a regular basis for other issues. She is in contact with them and is up to date on my overall health and care. Booking and communication is easier than ever now with the online portal. I'm not happy that she had to sell her practice, but it is almost impossible for a doctor to be independent now days, and completely understand the reasoning behind it. She's done great with all the changes and I know will continue to do so. I feel very confident in referring her to family and friends! Thank you!

patient portal is impossible to understand or use . it is worthless!!!!!!!!!!!!!!!!!!!!!!!!!!read more

I feel very good entrusting my health and wellness needs to Excell for Life. Not only is their…read moreoffice staff and environment kind and pleasant, but Amy has a wonderful way of engaging with me and taking my thoughts and concerns into account. With Excell for Life, I am not treated like just a widget in a medical-pharmaceutical industrial complex, but like a human being whose health and well being matter. Highly recommended. Worth every penny of the extra functional fee that I pay.

If you are looking for a good family primary care provider, my experience with Madison Family…read moreMedicine has been nothing less than a solid five star rating. They recently moved from Madison Avenue to E. Countyline Rd, in Greenwood located conveniently across the street from the new Costco. They are part of the Franciscan Physician Group. Note their new name is now Madison Family Medicine (previous name was Madison Avenue Family Practice). I paid a recent wellness visit to my primary care physician, Dr. Shelley Stiner, DO, who practices at this facility. Upon arriving at their beautiful new location, I found the facility to have a large waiting area with plenty of seating, magazines and flat screen TVs to enjoy while waiting for my appointment. The staff has always been very friendly from the front desk to the nursing assistants. Dr. Stiner always listens carefully to my concerns and offers healthy alternatives to prescriptions where possible. She is very pleasant and professional. I have always had short wait times on all of my visits and scheduling for appointments or a referral has been very easy when working with their office staff. Lastly, I love their "My Chart", web portal....you can schedule appointments see your past visits, Billings, request a prescription refill and various other things related to your healthcare experiences. They have an excellent response time to their emails that have been submitted to this portal. After each visit I receive an emailed survey of my most recent visit to complete if I choose to do so. I have always seen Dr. Stiner, but I believe they have at least one nurse practitioner and possibly more and other doctors available. For this large of facility I'm sure they have to have other physicians, but I don't have that information. Actually as I was walking out the door I saw sign for a new physician. (See photo attached) If you are ever in need of a Doctor of Osteopathic Medicine, I highly recommend giving Dr. Stiner a try if she is accepting new patients. I have been with her for approximately 1 1/2 years due to my doctor retiring and wanting to try a DO for my healthcare needs. Due to her high demand, I had to wait initially about six months until she was able to accept a new patient. (I had to keep calling every so often to see if they were accepting new patients). I hit it lucky I guess and on one call was told she was taking on new patients. At this point in time, I'm very happy with their services and the new location of this practice. Review #28 08/11/16

I discovered this location when I needed an urgent care (they have one attached), and dang is it…read morethe best decision I've ever made. For context, I'm a medical school professor and very comfortable in a medical setting and know what is and is not acceptable behavior. The PA I saw, Maddie, was personable, very informative, and actually listened... I know that should be what you expect at every doctor's office, but with privatization of insurance that's not always what you get. Heck, she listened and cared more than my students who are REQUIRED to to pass (ha!). She was thorough, listened to all concerned addressed them properly and provided all necessary important information including referrals and follow-ups. She was also incredibly smart and knowledgeable about a lot of topics, and you can tell because she doesn't throw a ton of big words at you to seem smart, it was demonstrated in her ability to describe things at a level that people without medical experience could understand. HIGHLY recommend. The medical assistant, Keniesha, who came in to draw blood and run an EKG was polite, knowledgeable and professional while making me feel at ease during understandably uncomfortable tests. Office staff is friendly, polite, helpful, and great at getting you all set up and going. I was taken back on time for my appointment, no unnecessary waiting (although it's totally understandable when it happens) and a very proficient & excellent overall experience

I went to Primary Care Indy on Friday, Nov. 13, 2020 before it opened, for a Covid-19 antigen…read morescreening test. There was a line formed and the clinic did not open until 8:00 a.m. Allyson was at the front door in the cold, allowing patients to sign up for their clinic visit. Allyson called me by phone, as I waited in my warm car, when it was time for my appointment. You are required to wash your hands before coming into the waiting area; and, of course wear a mask which must cover your mouth AND your nose. Conrad was the associate who administered my Covid-19 test. Conrad explained the procedure (he also took my temperature and pulse oximetry measurements) and performed my nasal Covid-19 test. Conrad was professional, reassuring and kind as was Allyson. The pandemic has been horrible but these two associates made this process easy and stress free. I thank them for their hard work and dedication for risking their lives to assist the public.

Tried to make an appointment with a lady over the phone and she told me that if I want any sort of…read moregynecology testing done, I'd have to go to primary care... which makes no sense. I told them the website says there are available gynecologists that are "accepting new patients." She then told me I STILL can't make an appointment unless I've had an annual with them (I haven't). I then told her the testing is sorta urgent, and she told me to go to urgent care then. Jeez. It's like they don't want my money or my business and tried to do everything possible to steer me away from the office.

I have been going to this office for several years and have always found them helpful and easy to…read morework with. I go here for primary care and OB/GYN services in the same building. The St. Vincent online portal is easy to use and there is plenty of parking. The office is located in downtown Broad Ripple. Dr. Sood and everyone else I have interacted with there have always been kind, helpful and understanding, no matter if I have a health concern to discuss or need to reschedule an appointment. I get pretty anxious about doctor's appointments and very queasy/lightheaded with blood work, etc. and the techs have been so patient and nice and helped make me as comfortable and distracted as possible which makes a huge difference for me. I would recommend this office to anyone, and even though I haven't lived in Broad Ripple for a few years, I have continued to use them!

Finding a doctor and a dentist in a new city where you don't know anyone - this was probably the…read moreworst thing about my move to Indy. I had a persistent cough and figured after 3 weeks it was time to see a doctor. St. Vincent's is close to my house so I called and asked who was 1) female and 2) had the earliest availability. I received an appointment with Dr. Szewczyk (don't ask me how to pronounce it, I have no idea. I think it's Sedgewick). The experience was great. I wasn't kept waiting long, and I really liked her energy from the minute she walked in the room. Since I was a new patient, she went over my medical history, did a quick checkup, and wrote me a prescription for my cough. Then she asked me "Is there anything else I can help you with?" Now, that's not something I've ever heard from a doctor before!!! She also suggested some ways I could manage some of my issues with minor changes to what I was currently doing, rather than suggesting yet ANOTHER prescription. Very satisfied.

Dr. Arno is great. I came to her when I was having headaches, and I felt like she (and her nurse…read moreMarie) did a great job making me feel welcomed and listened to. Some docs spend 2 minutes with you, and you don't feel like they have addressed your concerns. However, I feel that Dr. Arno was really patient and asked me a lot of questions. I am very happy with the care that I receive here, and would recommend Dr. Arno to anyone looking for a new primary care physician.