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    Don Cook Plumbing

    5.0 (3 reviews)
    Closed 7:00 am - 4:00 pm

    Services - Don Cook Plumbing

    Hot water recirculation pump installation

    Hot water recirculation pump repair

    Plumbing inspection

    4 More Services

    Plumbing installation or replacement

    Plumbing repair

    Water heater installation

    Water heater repair

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    J Hood Services - This big fat water heater tank took up about 4 square feet.  Space is a commodity in Old Town Alexandria!

    J Hood Services

    (16 reviews)

    We just had our attic AC system replaced and they worked fast and everything seems ok so far, it's…read moreonly been 2 days. The initial consultation went excellent, no complaints. The installation guys were also very nice and did a great job, It's only been a few days so the system is running fine. The only gripe is that they left a lot of trash and residual foil and scrap pieces of the old ac up there. It was a pretty tidy space so it was noticeable and a little disappointed that they would leave parts and trash up there. I would say give them a call for service or new installation, but ask them to remove any trash and leave the place somewhat cleaned up. You pay a lot of money to replace a whole system and to find the space messy left a poor taste. It could've been an excellent service, but an oversight in minor details made it mediocre.

    I saw an ad for an HVAC safety inspection and tune up so I contacted J. Hood and had their…read moretechnician, Christian, come to my house to check my two systems. My 2 year old basement unit was running O.K. but the 8 year old Trane Unit for the rest of the house was running on emergency heat. Christian told me I needed to either replace the outdoor thermal expansion valve for $1450 or replace the whole system for $9500. The unit was covered by Home Serve so I called them and they sent out George from Eagle Services in Manassas. George found a broken low voltage wire at the door unit and reconnected the wires and put a new plastic twist on connector and now the works fine and up to standard at no cost to me. I don't know if Christian was incompetent in not finding this or if he was looking to sell me an expensive repair, but the problem was fixed with a new screw on splice cap.

    F.H. Furr Plumbing, Heating, Cooling & Electrical

    F.H. Furr Plumbing, Heating, Cooling & Electrical

    (744 reviews)

    The technician service has always been the company strength…read more One year, post acquisition, APEX has better integrated Furr as a business unit. So, supporting functions like dispatch and customer relations are better serving the overall effort. Stay tuned...

    So, I first want to start off by saying that every single technician/expert that has provided…read moreservice to us has been FANTASTIC! Fullstop. This review is based on recent experiences with customer service representatives/admin folks. So it was during calls to the main number, and we reside in Virginia. We recently had a very expensive repair for a hot water heater that severely damaged our circuit breaker box. So the techs came out, did their thing and were phenomenal. However, in order for us to submit the repairs for reimbursement with our home warranty company, we require an itemized invoice. As per the egregiously rude phone reps we have encountered, there is a company policy against itemized invoices. Like, WHAT!?! I have never experienced anything like it in the history of working with service providers. There is always an itemized invoice. However, that in itself is not the issue. First, my spouse spoke to someone who said that it is only possible to obtain by escalating to a manager. So we waited and attempted to follow-up. Each time after we both tried to follow-up, we encountered some of the rudest, most unprofessional individuals on the line. Not to mention, AGAIN, how does it make sense that you are doing work of this magnitude and cannot produce an invoice that breaks down parts and labor!?! I am certain that this isn't the first time in history that the company encountered this kind of request when customers are dealing with insurances and warranty companies. It is wholly disappointing, when you consider that the individuals in the field doing the labor intensive work can be overshadowed by the policies of the company. I literally have no idea what to say at this point, but that we will be transitioning to Michael & Son's or another provider. Because who wants to pay this kind of money to be mistreated on the backend for something as simple as an itemized invoice. Such a shame!

    Don Cook Plumbing - plumbing - Updated May 2026

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