My grandkids were visiting from out of state and they wanted some pizza. I ordered a plain pizza from Dominos. This was the end of their trip and they were leaving for the airport in 30 minutes. I ran up there in the pouring rain and this employee tells me that there was no order for my pizza. I told him that I spoke to someone 5 minutes ago. He proceeded to argue with me and told me that I never called and unless I reordered the pizza, that he wouldn't do anything. I asked him how long that would take? He said 20 minutes. I would never get home with the pizza in time for my grandkids. It was one of the worst customer service experiences I have ever had. I left with no pizza and my grandkids were so disappointed. I would never walk in that business again. The manager needs some training in how to treat customers with respect. Don't waste your time. read more

They are currently running their $9.99 special for any pizza. There's a max number of toppings depending on type of crust, but you can make your own or order a specialty one. Haven't had Domino's in a while so I customized a pie and it was OK. Original crust was kinda soggy, but probably because it steamed itself to death on the way home. Was a lot better after a few mins in the air fryer. Service was good, ordered thru the app and it was ready when promised. May try again if I have a pizza craving soon. read more

Food is classic Domino's, but service is surprisingly uncaring and bad. You won't have to guess how much they don't care about you.

We usually have good results with Domino's. They follow instructions as to my dietary restrictions. The food is fresh and tasty. That's all I have to say. read more

I've come to this Domino's for at least 20 years now. It's been around for as long as I can remember and it is the only location I like going to. The service here is prompt and the customer service outstanding year after year. The orders are always correct and nothing is overcooked or undercooked. Perfect for the fussy 20854 demographics. Haha! I know I have a Domino's I can go to closer to where I live now, but I am fine with driving 10+ minutes just to revisit this location. After all, nobody makes my bread bowl pasta as perfectly as this location and my thin crust pizzas. read more

Domino's Pizza - Alfredo chicken pasta breadbowl - Pizza Near Me - Potomac, Maryland

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"Where's the beef" LOL there was hardly any meat on this thing, thought I would get a sandwich and there was hardly any meat!!! read more

Domino's Pizza - Cheesesteak - Pizza Near Me - Potomac, Maryland

Amazing customer service and they really love their customers. Made our event amazing. Thank you so much to this location!!

Whoever made the pizza yesterday it was just perfect. We order from here at least three times a month but the taste hit the spot yesterday, thank you! read more

You can not properly make a pizza and have it cooked in 15 minutes. You can not properly make bone in chicke wings that fast either. How do I know? Becuase I went to the Domino's to order a pizza and wings, there were done in 15 minutes. The pizza was way undercooked and the wings were cold, wet, messes. This was Monday afternoon, around 2 PM. There were very busy. I waited about as long for the inattentive staff to get to me as I did for the undercooked and underwhelming food to be given to me. I am not sure what is going on in the world where it has become almost impossible to get a decent pizza but the things going on are not good. read more

Domino's Pizza - a tablet on a counter - Pizza Near Me - Potomac, Maryland

I should have read the reviews here before doing a delivery order. Like what other reviews said, they really need to check to see if all of the food items ordered are actually there. Alas, I was missing an item and I called them back up. They said they would ask the delivery guy to go back and drive it back to here, making all of our other food cold while we wait or give me a store credit for the missing item, instead of crediting my credit card back. They mess up and I have to suffer. The pizza was good though, thus not a one star review. This will be last order from this Domino's. There are just too many other pizza delivery places (Papa johns, Paisanos, heck even order from other Italian pizza places and get it delivered via Grubhub), where they will get your order right. read more

I used to order from the dominoes on Nicholson but I was tired of getting poor quality pizza. One time I even received a pizza that was all mushed! I decided to try this location out and haven't looked back since. Pizza is clean, location is good, and workers are nice! read more

Domino's Pizza - Pepperoni, chicken, beef pizza - Pizza Near Me - Potomac, Maryland

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This is LITERALLY the BEST Domino's location in the area! Hands DOWN! My wife snd son and I were talking about them tonight and decided to leave a review. The fact that they only have 3 stars is a TRAVESTY!!!! They always know what we ordered and ask us if we want to have our last order and it's so convenient. They are literally the best and anybody that questions this is stupid. read more

I ordered a pizza for carry out. When I arrived I gave the employee my name and he said it would be a few minutes. I waited about 15 minutes and asked for an update on my pizza as other people that had come in and ordered after me were getting their food. Another employee helped me and said the order was canceled, yet I was never notified. They had my email and phone number and could've communicated this before I went to the store and even when I arrived and gave my name. read more

When I was ordering domino's I was so so surprised on the variety of sides they have on their menu! I was so curious how the sides tasted so ordered the whole menu. ALthough it was a lot of carbs i enoyed the wonderful mel. read more

The people who work here are very polite, make a quality product, and delivery that is exceptional. I couldn't be more satisfied. I hope the owner of this franchise knows what a quality staff this is. read more

Go here regularly, service is pretty quick. Food is normally decent. Only downside is that a lot of times they do not pick up the phone. I end up having to drive there to order and have to wait instead of calling it in in advance so that it's ready when I pick it up. Other than that, it's a decent late night pizza spot. read more

Domino's Pizza - Inside - Pizza Near Me - Potomac, Maryland

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Dominos has taken to concealing their meal deals. It has happened at least on two locations in Montgomery County, Maryland (N Potomac and Rockville) where I have ordered pizza. I ordered what I thought was their two for $7.99 large three topping pizza for $16.98 plus tax. They at both locations tried to charge $38 for the pizzas. When I expressed shock they said we honor the discount at $16.98 when asked for it. What else is Dominos concealing? Unless you are careful Domino's will charge their retail price not the discounted price. Dominos makes decent pizza but the deception gives me a stomach ache. Look around for an honest pizza store with better pizza even if it priced is slightly more. I will not go back to Domino's I am looking for an honest Pizza store in or near Potomac. read more

Another bad experience! Just too lazy and a liar! I'm out front ordering delivery on my cell because they do not do take out! He claims no power! All the lights on! Pizza oven on! Phones work! Just close Chris! Don't be a lazy Liar because you don't want to do what your paid to do! read more

Enough is enough, after 17 years of loyal customer service that has been one way, i.e., we are patient, loyal, tip well, overlook poor service etc. that icing on the cake tonight ... they had trouble finding our address, and the operator was sooooooooo rude and then, wait for it, she had the nerve to tell me to "calm down" when I was the calm one. Honestly! There are so many amazing pizza options in Montgomery County - try Sugo, so good, ... don't waste your time with a franchise that doesn't love you back!! read more

Since Domino's changed their recipe by putting buttery garlic sauce on top of their pizza, it actually taste quite good. The pizza was hot even after 20 mins car ride home. The staff at this location for carryout is very very curteous and nice. I never thought I would get such excellent costumer service at a dominos... I decided to come here after buffalo wild wings fucked up my order 3 stars because it is dominos pizza...c'mon...but it is better thanbefore , but still doesnt beat papa john's read more

I don't feel the 2 previous reviews do this particular Domino's location justice. Whenever my sister and I are in a pinch and are craving pizza, there aren't a lot of options in the vicinity for us to choose from, so we call our friendly Domino's and place an order. We've always gone with the carry-out option because it's nice to get out of the house, even if it's just for 10 or 15 minutes. The staff is absolutely courteous and very accommodating. We can be finicky sometimes but whatever it is we want, they will do, and do it right. Their ingredients are always fresh and no matter what topping you want, they are very generous with them. Since you eat with your eyes and nose first, they actually do care about presentation and our pizzas always look and smell fantastic. We've also become huge fans of their wings as of late. Because my puppy is also a fan, we order them naked and ask for the hot sauce on the side. She can enjoy some of the plain ones and then we douse the rest in hot sauce for us. You seriously can't go wrong with this option! All in all, for what Domino's is, which is fast food, you get what you pay for and then some here. Your food is ready when they say it will be ready and you're always greeted with a smile on your face. What more could you want? read more

Disgusting! Girl at the counter lies without thinking! She lied to my wife that medium pan pizza $7.99 coupon is not available. When I checked Domino web site, it is available. Liar! read more

The people who work here are very polite, make a quality product, and delivery that is exceptional. I couldn't be more satisfied. I hope the owner of this franchise knows what a quality of staff this is. read more

We often pay attention, when somethin is wrong, but sometimes disregard good hardworking pealed, who make our life a lot easier. We have been ordering pizza, as well as wings and deserts from this place for years. There has never been an issue. Whether is was just a family dinner or a large party, they are always on-time, everything is always good. Thank you good people at Dominos!!! read more

This location is fantastic. No matter the order, small or large. The pizza is always consistent. If you're looking for Artisian pizza, ok this isn't the place, but if you're trying to feed the masses you can't go wrong here. I'll also add, the staff has always been polite to us. read more

Great pizza. We especially love their thin crust pizza. Great prices too if you use the Domino Pizza app and carry out your order. Carry out store is very clean and looks well maintained. Their side orders are also great. Highly recommend this particular Dominos Pizza on Fortune Terrace, Rockville, Maryland read more

Was pleasantly surprised by the customer service we received here. We haven't ordered from Domino's in years, but my son had friends over and they wanted pizza. I submitted an internet order but it turns out that we got a little more pizza than we ordered, and a little less of our side items. Visited the store that afternoon and they made it right, and then some. Son really appreciated it, and was pleased with the service and the attempt to earn our business. Not to mention that the pizza was much better than I remember! We will be ordering from here going forward. read more

A family member just ordered a pizza from here... and upon delivery, found a roach the size of a cigarette lighter inside the box. Needless to say, I will never, ever, ever be ordering anything from here. read more

Domino's Pizza - Dead roaches are included! On the house. - Pizza Near Me - Potomac, Maryland

Driver went to the wrong location. Store was not helpful in resolving. Driver then called insisting that he was still outside the house. I went outside the house and he wasn't even on the block. He kept insisting and seemingly couldn't understand English when I told him he was lost and should return to the store since I had cancelled the order (since the pizza was likely cold after all the all the phone calls). Very disappointed with the driver and with the store's unwillingness to even try to do something. read more

I ordered 2 large Brooklyn Style mushroom pizzas. Quite possibly the worst pizza I've had in the past 2-3 decades. This was pickup...Not even delivery so they were hot when we got them. Dry, almost unchewable, just plain horrible. I've had better pizza that had sat out for 3 days. Never again. read more

Following a complaint on the Domino's Cares web page, I was contacted by a manager (I don't know exact title). He was very professional, polite and was interested in hearing about my experience. I had asked not to be contacted, but I'm glad that he made the effort to reach out. It made a difference that someone from Domino's understood my frustration. He did say that I have been the only one to complain about Chris at that location. I find that hard to believe and pointed out that there were online message boards complaining about a Chris at this location. Maybe there is more than one Chris. I don't know. At any rate, I only have to go to this location for work purposes and I'm not ready to return yet. Due to this employee's professionalism, I may change my mind at some point. read more

Best pizza delivery in the area. Great food. Gets here fast and hot. Easy to order with the app. Great service.

Terrible staff. Better local options with better quality ingredients and better customer service. I would never give another another dime of my money to this business. I see why they don't even have 3 stars. read more

Used to be reliable and quick but lately has gotten orders wrong and very late. After 3 years not sure what has changed. Online status is either a fake and a placebo or their delivery guy has your pizza for 45 min on the road. Safer bet is to carry out because delivery is now really unreliable. read more

I have never had a problem. The driver is always pleasant. My order is always hot as if I took it out of the oven myself. I love the new menu and welcome the change. In the past, I wasn't a customer of Domino but I really love the new Domino's Pizza. Better variety and tasty foods. read more

My company ordered pizza for our night employees, and the delivery drive literally LIED and said that they called to bring the pizza. When I called the Seven Locks Rd. location in Potomac, MD, the night manager (Rico) was extremely rude, dishonest and unprofessional. I hope that Dominoes administers better training on customer service and the importance of integrity and character while representing your brand. HORRIBLE EXPERIENCE, SIMPLY HORRIBLE !!! read more

Bad service at the store and customer service did not help at all. Seems like every time I order something, the store forgets something...

Recently went to the dominos location on fortune terrace about a week ago, all I can say is this store was a disaster. Manager on duty (Sean) was very rude and quick with me, he seemed frustrated and disoriented! I requested specific directions for my pizza and he made it seem like I was making him go out of his way, I never have this problem with the young manager Chris. He's patient and always goes out of his way to satisfy my needs. I always have a pleasant visit with Chris but can't say the same for Sean. read more

Driver never gets written instructions correct, always there is an excuse about how he "was not told anything" or just apologizes and looks away. Just lazy service or communication, must be one of those things, always regret buying from this place. Took a chance this one time after many years but hah never again read more

We have used the online ordering multiple times and have always been extremely pleased. Our orders have been correct 100% of the time, the driver has been prompt and polite 100% of the time and the pizza is always delicious. This is our "go-to" pizza delivery spot! read more