I am extremely disappointed with my experience. This establishment canceled my uber order without…read moremaking any effort to contact me or let me know beforehand. As a returning customer placing my second order, I expected a much higher level of professionalism and customer service. As the food the first time was amazing. I was prepared to spend $77 on this order, and the least I expected was the professional courtesy of a phone call to explain the situation and offer an apology, even if the staff was busy or unable to fulfill the order. Simply canceling an order without any communication demonstrates a strong lack of respect for customers and their time. Because of how this was handled, I will not be returning, nor can I recommend this establishment to others. Strong customer service is about communication and accountability, and unfortunately, this experience fell far short of those expectations.

Okay first thing to say about my experience, location sucks!…read more Located next to other shops it was easy to pass by this small spot. I had to circle around to find the parking. Well there is enough parking in the back parking lot. But there's this security guard there. I asked if he's the parking attendant and he said I'm security. I asked where machetes is and he said that's in the front I only care about the back. So I guess that's his only job to watch the parking lot. And it's located across a homeless camp. So I can see why the need for parking security. Such a turn off! Upon entering machetes I was greeted. The worker asked if I was ready to order and I said just another minute as I wanted to look over the menu for what I wanted since it was my first time. The counter was covered in devices I guess a lot of people order from here. I ordered a turkey and salami sandwich. The worker then asked if I wanted it on the white or brown wheat bread. I chose wheat. While waiting I asked if they make their own bread and they do so I was impressed. The worker asked me, you say you didn't want tomatoes? Then I responded I want everything it supposed to come with. I thought I heard him say a second thing but wasn't sure and I was looking closer to the menu. I didn't realize you can add items to the sandwich for free. The worker then hands me the sandwich wrapped ready to go. I then said oh sorry can you add peppers, cucumbers and Italian vinaigrette. He did not look happy. I apologized saying sorry it was my first time. He said it was cool. Well proceed to pay. And he said have a nice day and I said thanks and left. Sandwich tasted amazing! Big portion! The wheat bread was so soft and light. Refreshing from all the vegetables. And moist from the vinaigrette. Although peppers were missing. Total for just the and sandwich was $13.40. Not a bad sandwich. Just a weird location and weird vibe. Don't forget that there are free addons and a list of them in a tiny section on the bottom of menu. They won't remind you it's there or offer it lol. I'd come back.

Probably one of my favorite banh mi's! I've had a few different ones from them, and all were really…read moregood. Each one I've gotten was super tasty. I love the fresh jalapeño that come in it which I've learned not everywhere will offer or put this in your sandwich. I will say that the French baguette they use is pretty hard. The roof of my mouth is always raw after just one sandwich. I wish they offered a side of pho broth to dip and possibly make the bread less hard. This is my only downside, but not enough to take a star away.

Now located at Liliha Food Court. Fresh bread daily and these sandwiches are soo tasty. The Spicy…read moreChicken and crispy Pork were the ones. I love her Tamarind drink as well. She delivered the food right to me.

Three dollars for a Costco water Three dollars for a Costco water Three dollars for a Costco water…read moreThree dollars for a Costco water Three dollars for a Costco water

Stopped by the Moanalua location for lunch on a Saturday and had such a great experience!…read more Right when we walked in, we were greeted with a warm welcome, which always makes a difference. The girl at the register was super friendly and helpful, and the whole team just seemed on it. We were honestly blown away by how fast everything came out. Our sandwiches were ready in what felt like less than 2 minutes. Perfect for a quick lunch without sacrificing quality. We shared the BLT with added avocado and the Goodfella with added bacon, and both were delicious. Everything tasted great, and the service really stood out. We will definitely be back!

My first time here and The staff is awesome and friendly. When trying to decide what to eat and…read morethey offered many options I went for the shoyu garlic chicken you can make it meal or not but I promise you will not be disappointed it's delicious. Cone and bring your family to Pearlridge Mall Food Court and try out Steve's Chicken I promise you will not be disappointed....

This place was fantastic. The person serving me and my friends was very polite, showcasing the menu…read moreand the different options, they even showed me what I ordered before I left. The food was also delicious! It was amazing quality chicken and very juicy. I loved it.

I love this place. It's always clean and the staff is always friendly. Today I tried the Da…read moreIsland Dragon Smoothie and it was soo delicious and healthy! I'm addicted. I searched the ingredients and it has such healthy ingredients that I didn't expect like activated charcoal and sea moss. I would say that the overwhelming flavor profile coconut and pineapple with an underlying note of banana. For the most part I feel dragonfruit is neutral and mostly for the pretty color.

Wednesday July 1, 2026 I needed to get something to drink…read moreearly this Monday morning. Plenty parking. I went inside and looked around by all the drinks. For simple hydration. I decided to get the coconut water. As a cashier is always waiting by one of the checkout lines. Service is good. Grab, pay, leave and drink it. So refreshing and it tastes so good. I can always count on something healthy to drink or eat from here. Ambiance is casual and comfortable in here. I will be back again and again when I need something healthy to drink, eat or both. Lol.

Ordered 2 extra large cheesesteaks (big kahunahana) on line. And it cost just shy of $50! They left…read moreout jalapeños on both subs when I only wanted 1 sub without but no biggie- I had some at home. It always smells good going in there but this was takeout so ambiance was not pertinent to this order. I think those specials they run might be the best value for your dollar. We probably come here once a month due to the high cost but sometimes you just have to have a great cheesesteak no matter the cost.

Everyone knows I'm a big fan of Ohana subs in Aiea, so when my kids went to Costco on Sunday and…read morethey texted that they were going to stop at Jersey Mike's because they open at 10:00 on the way home and it was 10 o'clock in the morning. I said OK I ordered the number 1BLT sandwich needless to say at 10 o'clock in the morning, I honestly believe it was day old bread. I'm used to soft puffy bread...this bread was bite, tear and chew forever. The bacon, while an ample amount , was thin and flavorless, the tomatoes were paper thin and a scant layer and the lettuce.....it was there. I asked for mayo only and no vinegar or oil. I got mayo again a scant amount. This was the driest, chewiest, most flavorless sandwich I've ever had from a sub shop. I've always said I never had a sub I couldn't find something to like but I need to retract that statement. This was the worst sub ever. 2.5 stars.

Hands down the best chicken sandwiches on island. I stop here every chance I get when downtown…read more They have only ever made one mistake on food that I have ordered and they were super polite and quick to fix. This is one of those restaurants that should have a line outside and down the sidewalk. Chicken is crispy on the outside, juicy inside, loaded with flavor to where the sandwich drips from sauces and seasonings. Firebird and Earl's Fries are my go to!

Great sandwiches although parking in the area can be tricky, the parking lot across the street is…read moremonitored. Wife and I ordered two sandwiches, a Cubano and a Hot Honey Old Bay Fried Chicken. I preferred the Cubano, the chorizo is a nice touch but all the hallmarks are there (mortadella and the peppers were my fave). Solid 8.5/10. The fried chicken sandwich was good, but we mainly got it to try the Old Bay seasoning. Wasn't too hot, 8/10 Earl Fries were good, the pickles were a nice touch although it did make certain spots on the fries a little soft due to liquid (we brought the food home). 8.0 Spicy Pickles were the weakest link for me, and I misread--I thought it was fried pickles. 6.5/10, although I can see them adding to certain sandwiches as a topping. The location itself is chill and the workers were efficient. All in all, great sandwich spot to have in the back pocket.