We paid over $25 for a large pizza because we wanted A LOT of certain toppings which we paid extra for, and it just didn't seem like we got DOUBLE anything. The pizza tasted good, but what we got for our money was not worth it. I liked the Cinn-a-stix...very yummy. I liked ordering online because it was easy and it had pictures and seeing the progress of the pizza toppings as you added them was cool, not to mention the pizza tracker was awesome! We enjoyed watching the progress. Pizza came in a decent amount of time, and this time the driver DID NOT forget the plates and napkins (as we are in a Hotel, which should come standard in any hotel order), because almost 99% of the time they forget to bring something we've asked for when ordering over the phone. But this was our first time ordering online and luckily there was some space to leave instructions for the driver...however, I have little confidence in notes on the order because many many times in the past I've ordered on the phone and stressed how much we needed plates and napkins etc and they order taker has said they put a note for the driver, but somehow, the plates napkins parm & peppers, or something else was missed. This time I did call after ordering online because I really wanted to emphasize the importance of someone there making sure we got all we needed, and that it got to us the first time.
I suggest there be a note section for ordering online so one can add the specifics that they want to make sure comes with their order, and I suggest that this company really makes an effort to help their staff learn to communicate and pay attention to details.
This Domino's wasn't too bad an everything came as we asked the first time so, thank you. My fiancée and I are truck drivers so we stay in hotels all over the U.S. and we often order pizza as pizza is usually one of the only restaurants that delivers late and is usually reasonably priced, and we have experienced a lot of problems from Domino's in many city's and I think that my suggestions aren't just a franchise problem, it's a corporate policy problem and it needs to be addressed.
We are also a little shocked that parm packets are no longer given free with an order. Which kinda irks us because we paid almost $40 for a large pizza and a 2 liter of coke, and cinnastix...I think the problem is because anytime in the past when asking for parm & peppers, they put like a whole handful of each with the pizza and I don't know who would use 11 packets of peppers for one pizza...maybe talking to staff about using some common (or not so common it seems) sense and give maybe 3-4 packets of peppers per large pizza and like 5-6 packets of parm per large. And have the order take ask if the people want those items or not to save money...then you might not have to charge the customer for parm which really turns us off. Just FYI. It might take a little more time, but I think customers APPRECIATE the little things and businesses and staff that PAY ATTENTION TO DETAILS! Ask your staff..."What would you expect to get in your $40 pizza order"? I think a little more training needs to happen to make your company great.
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