They can't read or call and after having delivered to the wrong address at least 6 times they still cannot seem to grasp the difference in street and terrace nor do they care to pick up a phone and call when no one answers the door or double check an address. No one is answering because you're not there David! Never ordering from Domino's in Basehor Ks again. Sorry to the people they keep bringing my food to, the knocks should stop now. read more

The food is always hot and fresh I have only ever done pickup I have no recommendations on the delivery. Service is great the staff has always been friendly to us. read more

If I could, I would give ZERO stars! This place is a joke! Should be shut down! They put you on hold and never pick back up. Everyone should call dominos corporate and get this place closed! read more

Last night was my first experience at Domino's and it was excellent. I ordered on the app. The pizza was fresh out of the oven when I arrived. It was still piping hot and incredibly delicious when I got it home. The gentleman who waited on me was very friendly and efficient. I will definitely be ordering again. Thank you so much! read more

This location has gotten so much better over the past year or so. Very consistent, good pizza. Nice delivery drivers, always on time when you order ahead. read more

Driver refused to deliver to door in apartment. I've got sick kids and can't leave them, hence why I ordered delivery. If you can't deliver to apartments then take it off the site. Will never order this location again. I'd rather drive 20 extra minutes next time. read more

Ordered a pizza online last night and it still hasn't been made at closing time which was midnight. I have been on hold and no one will answer or pick up to let me cancel the pizza. I am still on hold. I don't know if they are delivering the pizza or have went home. I think this is my last time ordering there. This is just too much. read more

Domino's Pizza - How long I have been on hold waiting to check on my pizza - Pizza Near Me - Basehor, Kansas

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Ordered pizza on the app. My address was put in correctly, I triple checked. Pizza was delivered to the wrong address. When I called the person who answered told me his driver sent it to the house a couple doors down. I was the only porch light on in my cul de sac. After a brief pause he says his side says xx03 and I said my side says xx01 as my payment and address are the same, I told him to cancel and refund my order. Terrible dominos. Would not recommend. read more

Pizza was done in great time and pizza was perfect! Pick it up at the drive through window and was in and out in no time!

Don't waste your time eating here! Delivery is ALWAYS late and food is ALWAYS incorrect.

Absolutely, the worst delivery service I have ever experienced. Seriously, this place deserves negative stars. We've been burned by this store so many times I've had enough. Our order took over 2 hours to arrive. When I called the store to check on my order, 30 minutes past the expected delivery, they said it would be another 45 minutes! No apology, no incentives to come back, just plain horrible customer service. The pizza sat at the store for over an hour, waiting to be delivered. Do yourself a favor and go literally anywhere else. read more

Literally horrible. Called on a Friday at 6 and the rude girl on the phone told me they weren't taking orders? Literally that is your job

I hate this place but figured picking it up at their window would be better than delivery and drunk pizza orders are very low maintenance... picked up front their window and this was the grossest pizza I've ever had and when I'm drinking that's hard to top. It wasn't even cooked at all. I hope people just stop going to this place so they put it out of business. I've had nothing but horrible interactions with them. Last time I ordered and they said The system went down and never told me when it would be up or if I could re order. Stay away. read more

Domino's Pizza - Not cooked at all - Pizza Near Me - Basehor, Kansas

Where do i begin. Ordered a pizza thin crust. Side of garlic bread. Placed order at 515. Watched the Domino's tracker. The pizza was qc'd at 530. Okay great should be on its way. Wrong!! Called the store at 630. Said my order was the next one to go out. I am like well is it going to be warm still? Thin crust cools down quickly. Lady who i spoke to was a little rude but told me they would make another if it was. Yeah right!! By the time my order arrived, it was almost 730!! 2 hours to deliver a pizza??!!! I took one slice and that was it. Was cold and tasted terrible. Wouldn't even feed it to my dogs!!! Tried doing the complaint online or talk with a manager, nope. Could not even do that. Do not waste your time ordering from this store!! Bad service all around. Still have not received my email back yet on a refund. Only response, 20 percent off or a free pizza. Declined both of them!! read more

Pizza says it was done and checked at 1030 and thirty minutes later after sitting there it's on its way? Ugh can't wait. read more

Domino's Pizza - Proof - Pizza Near Me - Basehor, Kansas

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this place is a joke, I've waited on hold for over 2.5 hours finally had enough drove up to the store and there was one guy working as I go inside the phones ringing and he just ignores it. I said I've been trying to get ahold of you guys for over 2.5 hours. he said my bad only me working here if it wasn't for my kids I'd walk out mannnnn. as he looks drugged the hell out. I call over 15 times tonight each for 5/10 mins and the phone was picked up 4 times and hung up. the dude working in the store is a joke of a man 0 star rating !! pamf read more

This is the second time I have had issues with this Domino's location. Food is always delivered late, if it even gets delivered to the right address. I live exactly 7 minutes from the store. Why does delivery take 2 to 3 hours?! I was told that my food was probably jacked by somebody else, which I know did not happen. The driver delivered it to the wrong address. I requested a refund and will not order from this restaurant ever again. Fool me once, shame on you. Fool me twice, shame on me. read more

Terrible customer service after the "tracker" said my pizzas were ready, but were never actually made. Jerry is a fat turd.

Quick prep, hot and fresh pizzas made-to-order! Friendly staff. We've tried other pizza places in town and we keep going back to Domino's!

Bought three pizzas from here on Friday night and none of them were cut. I don't feel like this should ever even be an issue while ordering pizza! We enjoy dominos from time to time but this was very disappointing. read more

Definitely don't recommend this location I ordered my food at 5:30 and I didn't receive it until 8:50

Also wish I could give zero stars. Three outta three times my order has been over 2 hrs wait time. They said the driver was at my house 3 times. Which is a lie. This place needs to be shut down. read more

wish I could give zero stars. Our order took 2 hours and when it finally said delivered there was no pizza in sight. called the store and he said well the driver said he delivered it. he then proceeded to say hold on i'm getting another call and made us wait ten minutes. when finally returning he said uh well i don't know then ma'am. we then requested a refund and when we asked if we could still get our order tonight he said uh uh uh no ma'am... they are open until midnight and it was 9:00 pm (we ordered at 7). When we asked to speak with a manager he said sorry he's our only delivery driver tonight so he can't come to the phone. i mean what the hell? read more

Honestly if I could give zero stars I would. I stopped ordering at this location a long time ago. Decided to give it another chance and boy that was a mistake. Was told it would be a 60 minute delivery time. It sat in prep for 60 minutes. Call to ask what's going on and I'm on hold for 30 minutes. Finally get through to someone and they nonchalantly tell me they haven't even started it. I then ask how much longer it would be, and they tell me 45 plus more minutes.. so 3 hours for two pizzas in a small rural town on a Monday. I asked them to cancel my order and went elsewhere. read more

Prior today, I ordered from Dominos weekly. Today I had an unapproved charge on my credit card that originated from Basehor KS. I tried to call the store - no answer. I visited the store in person. During my visit, no one answered the phone when it rang. When I explained the reason I was there, the staff read back to me my order history. I'm aware of my legitimate purchases. I was told that there were no charges for today matching the amount pending on my card and was given 1-800-Dominos to get help at their corporate office. The staff walked away to continue their work, yelling apologies at my back as I walked out. The paper that the phone number for Corporate was written on was a receipt...with the name, phone number, and last 4 credit card digits of one of their customers! When you call the 1-800 number, the two options in English referring you to their online or in store options and hang up. The usual tricks to reach an operator result in the IVR hanging up. Option 2 for Spanish connects you to a guy in Michigan who proceeded to tell me he could not help me place an order - after I explained I was calling about a fraudulent charge. My last effort has been their "Contact" us option on their website. We'll see if they call me back. In the meantime, Dominos has lost a regular customer. read more

Domino's Pizza - Store receipt - with customer info - and the 1800 number for Corporate. - Pizza Near Me - Basehor, Kansas

If I could leave zero stars, I would. We tried calling the store for 30 minutes before someone finally picked up after we had waited over an hour and a half for our food for the second time in a matter of a few weeks. Management threw a fit at me and told me there was "no reason to get an attitude" over it. They keep the place so understaffed that our pizza was made 45 minutes before the driver was even back at the store to make deliveries. The food's supposed to be "fresh" isn't it? Yeah, not in this case, and he tried to blame that on me. Last time our food never even showed up. Needless to say, our food was received and card refunded after management's tantrum. I would not recommend this place to anyone. Drive a little farther and pick up from the next closest branch. read more

If I could give less than one star I would. The last several times we've ordered delivery, our order has been wrong or VERY late. This last time I ordered will be the last time. After waiting nearly 2 hours for our order, we had to cancel. I called after an hour and they said our pizza was in the oven. Then, another half our later they said it was still in the oven. After waiting another half hour they called and our order had not been started and we could hear the manager screaming profanities in the background. We will NEVER be ordering from the Basehor Dominos again. We ended up calling Simple Simons and placing an order with them. read more

Worst pizza I ever had, this was bought in store, not delivered. $18 for over salted, cheese melted across the cardboard container, and cut in weird puzzle-like pieces, not even squares. Never knew when u picked up a piece what you would get. One time only, we will never go back read more

We ordered two large thin crust pizzas. The staff was friendly and efficient. Our pizza was as good as any other location. I will be using them in the future. read more

We have ordered several times from this Domino's location using their mobile app, as well as by telephone, and by computer. No matter how they receive the order, they are on top of it, and it is ready for pick-up in their convenient drive-thru window right on time, hot and perfect. Never a problem. Always friendly, Highly recommend! read more

I ordered my family's pizza at 1:45pm for a delivery at 5:30pm pizza came off the oven at 4:13pm and still at 6:00pm no pizzas. I called the store and they hung up the phone on me. Bad Service Bad People! Owners Need to work not rude individuals. As i am typing at 6:05pm no delivery! Need I say anymore? read more

We order once a week on Sundays the last 3 times we have had to wait of an additional 30 minutes to the time they say it would be here. Last order was 2.15 hours late and when arrived it was the pizza they made and let sit for 2 hours. They finally called and apologized said we will replace your order just call and place your order. Well good luck with that. They don't answer the phone in fact they disconnect the call I tried for 35 minutes. We had to order for another location not Dominos very disappointed read more

liars !!!! They'll say your order will be ready in 15 minutes but it'll be more like an hour and 15 ! Smucks

Absolutely terrible service since the change of ownership. The pizza was cold and undercooked. Arrived for pickup 20 minutes after placing the order. Went to pay with a $100 bill, was immediately told. "We don't have the change for that". Great, last I checked, it was 3:45 in the afternoon, NOT 10 at night. I can understand the delivery drivers not carrying so much change, but come on? The store? In TONGANOXIE? NOT Kansas City, KS... But TONGANOXIE? Previous orders have yielded like results, item's missing and cold food. Being that Domino's has a monopoly on this town, aside from Gambino's pizza. I'm sure that i'll be a strong customer of Gamino's from now on out. read more

Just say no!! If you like dominos, get in the car and drive to a different location, because this one is HORRIBLE!

I received food poisoning from this restaurant after eating one of their pasta bread bowls. I called and spoke to a manager just to let them know, in case there was an issue with a batch so it wouldn't happen to someone else. Not only did the manager not care, but tried to blame it on me. Then he proceeded to hang on me. Not only will I never eat there again, but horrible customer service. read more

ordered 3 pizzas asked to send some ranch that i paid for also. shows up about an hour late & no ranch. so called talked to manager said he was the one that delivered the pizza. said they were short drivers and offered my next pizza free. so called today talked to some rude young man who was talking to his manager as a middle man while i was on the phone explaining what happened. ordered a pizza and then tried to say i had to pay $3 delivery charge. you would think free is free especially when the manager tells you that after they messed up your delivery. last time my family will order pizza from there ever again. poor customer service! read more

The Italian Oven Baked sandwiches in the menu looked really good, lots of meat, toasted bread and all that good stuff. After picking it up the box felt so light I wonder if there was any thing in it. The sandwich was small and the ingredient very skimpy. Not worth $6.50 cents. I guess I was expecting a sandwich more the size of subway or good-cents. I won't order there again if this an example of how they make their product read more