O stars if possible. Food arrived completely cold among the first issue. I contacted the store to rectify and wasn't helped. I continued to call. The store shows a lack of concern and customer service. I have spoken with and argued with multiple members of management. Jessica, I think, is the first manager I spoke with, not sure her name, but a Hispanic lady, extremely rude, who blamed me for my cold food amongst other things. After that, Jennifer, whom seemed to have some sense but provided the same sort of result and asking me to hold and transferring me to Bob (07/24/20) who in response to the situation and them telling me to basically be grateful and take my "Free" pizza (1) points, even though I had a $50 order, was to agree that it was my "prerogative" to share this on my social as I stated I would because this place sucks and so does the management. It is baffling that people of this nature are managing a business. After much effort on my part since April, contacting the local store and corporate several times, my issue still has not been resolved. In short, this location and staff are fine with serving cold food at full cost, as well as providing the utmost lack of not only customer service and intelligence, but also respect. The corporate office instructed I receive a full refund which hasn't happened. I will contact the corporate office to inform them of what occurred today after I had been again promised by Jennifer to get my refund. When she and I first spoke, last Friday, July 15th, 2020, she was actually surprised that I had not yet received my refund and stated she would reach out to the DM and GM to figure out what happened and provide my refund. Upon following up with her today, she had a different story and didn't want to continue speaking with me, asked me to hold and apparently transferred me to "BOB". Funny he nor I knew she transferred. At least he pretended that way and quickly told me I got my "points" from corporate, etc. when I disputed his information, he said he didn't want to talk to me. I told him I would leave reviews on all social possible because it is ridiculous and he said it was "my prerogative" and got louder talking over me. I will never order food from here again. Use ANY other location! Feel free to message me if you want additional feedback as this occurred in April! It is now almost August! They got me, don't let them get you! read more