I first met Jerry's team hosting an Open House event a few months ago in the heart of the San…read moreGabriel Valley area. At the time I was getting ready to sell my house close by, so I wanted to see how the market was. The Open House experience was superb. I followed the house on Redfin and just a few days later the house became Under Contract, and then it was sold at a very good price. When it came to my time, I called Jerry up. He came fully prepared with everything. He provided me full market research, analysis, selling strategy, listing preparations, city compliance/clearance, and a full marketing plan. Everything was well-thought out. Right after the listing, Jerry hosted an Open House event. We received a number of very good offers. Jerry was excellent in the offer selection and the negotiation with buyers. Within just a month, the sale was successfully closed with a very good price. Jerry is sharp, driven, knowledgeable, and transparent. I'd highly recommend Jerry to anyone who needs expert help in Real Estate. He has everything that you need.

Jerry was cheerful, easy to talk to, and offered a competitive rate right from the start without us…read morehaving to negotiate. He was also generous in connecting us with trusted vendors before we even signed a listing agreement, which gave us the flexibility to decide whether to sell or rent during a slower market. His marketing package was comprehensive, including a professional website, aerials, videos, 2D and 3D floor plans, bilingual marketing materials, and even included professional cleaning. Everything was coordinated in a timely manner to prepare for Coming Soon, Listing, and Open House weekend. Jerry also hired wonderful people. Mandy, his marketing assistant, was friendly and incredibly easy to work with. She had a great eye for showcasing our home and was speedy and attentive with all the detailed edits on the website, descriptions, photos, and flyers. Photographer Michael captured the house beautifully with a variety of angles and brilliant lighting, and Justina went above and beyond in cleaning the house, windows, and garage. In addition to his team, it's obvious that Jerry has solid working relationships with his recommended vendors. Everyone gave the impression that they would treat Jerry's clients well with proper attention, fair pricing, and diligent work to present our home well. Yumi created a thoughtful mood board that helped us visualize how the staging would look. She was generous in sharing design advice and honest about what would and wouldn't work, even for areas we planned to decorate ourselves. Mr. Zhuo rearranged his schedule to make sure everything was finished in time and done in a quality manner knowing Jerry's professional standards. He was very responsive, humble, detail-oriented, and knowledgeable. All the preparations paid off when multiple offers came in. Jerry walked us through multiple strategies, shared his recommendations, and was flexible in going with what we were most comfortable with. Near the finish line, Jerry took the initiative to come up with a solution that got buy-in from all parties and sealed the deal before the weekend. We greatly appreciate him for that! Jerry's support went beyond what's expected of a real estate agent. Throughout the process, he helped check on our house and even brought quality food to feed our neighborhood cat. We are truly grateful for that, especially knowing how busy he was. It speaks to Jerry's kind character, which makes him even more nice to work with.

Before Eva, we retained a different well-known realtor to sell our house in Pasadena. It didn't go…read morewell, so we pivoted and gave Eva a shot. The difference was night and day. Eva was fully invested in our success and felt like a true partner. The advice she gave was well thought out and far more strategic. Communication was constant and thorough. Two weeks after Eva put our house back on the market, we accepted an offer at a price that hadn't seemed achievable before we hired her. A few issues came up with the buyer during escrow, but Eva was on top of it. She didn't let anything slide and didn't hesitate to fight for us. She fiercely protected our bottom line and wasn't afraid to push back hard when something threatened it. Obviously, we're beyond pleased with Eva and deeply grateful for her help. She's not out to just make a sale. She's interested in truly helping you, and that's a special thing.

When we realized it was time to move our family across the country, overwhelmed doesn't even begin…read moreto describe how we felt. Selling our home was a huge decision, and I took choosing the right real estate agent very seriously. I did a lot of research, interviewed multiple agents, and from the moment I met Eva, I knew she was the one I wanted representing us. Eva is truly exceptional. She is thoughtful, kind, incredibly professional, and an outstanding negotiator. She and her team guided us through every step of the process and made what could have been an incredibly stressful experience feel manageable. There were a few dicey moments during negotiations, and that is where Eva really shined. She knows exactly what to do when things get tough. She stayed calm, strategic, accessible, and always made us feel like she was completely in our corner. She went above and beyond for our family in ways I will never forget. What impressed me most is that Eva combines expertise and professionalism with genuine kindness. You never feel like you are just another transaction. She cares, she listens, and she works incredibly hard for her clients. I genuinely admire Eva, and I am so proud that we chose her to represent us. Looking back, I cannot imagine having gone through this process with anyone else. I would not even consider working with another agent. If you are looking for someone to sell your home, especially when the stakes are high and you need someone who can handle the tough moments, hire Eva. You will be very glad you did.

Grace helped my husband and I sell our home of 11 years then worked with us an additional year to…read morehelp us find our next home. I "found her" right here on Yelp! And I'm so glad we hit it off right away. Her expertise, taste and experience was crucial in helping us sell our home (closed in a month & over asking). Then we became buyers; she was patient with us the entire process, answered many frantic text messages filled with questions, crazy ideas and doubts. We trusted her the entire way, which meant we could rest easy during escrow. We have finally closed and are so excited about our new chapter. Grace may be excited to finally be rid of us after 1-year with us, but we will miss her! Thank you Grace!

Grace is patient, professional, and on top of things when it comes to navigating a multi-part…read moreescrow process and communicating with the other agent. She listened to our needs and remembered details about our individual situation, which I deeply appreciated. She won't pressure you to buy or offer too many opinions without prompting, but she'll answer any questions you ask in a timely manner. She also had insightful comments when we toured properties together. Thanks for your efforts and work!

Six stars. Alex is nothing short of amazing. I found her through a glowing referral and looked no…read morefurther. She helped me navigate the ups and downs of the LA housing market as buyer for almost a year. This was a journey, not just a transaction, and she was there every step of the way. She always took the time to understand my evolving needs, she brought her expertise and professionalism together in all aspects of the process. Her approach is always genuine and sincere and she's just fun to work with. She has a designer's eye and a massive talent for helping someone visualize the potential in something, always with an endless supply of good ideas on strategizing, renovating, decorating, you name it. She makes the whole process of buying a home bite-sized and not so daunting. And she has tons of referrals for lenders, contractors and pretty much anything, many of whom I've used and are all equally amazing in their own right. But it all starts with her. She knows her stuff and does everything at the highest level.

I was referred to Alex when a friend sold their home with her and had a fantastic experience. In…read moreshort, we also had a fantastic experience selling our home! She's easy to work with and highly collaborative. She has a great support system around her which enables her to accommodate our circumstances (contractors, staging, escrow, etc). She laid out the proposal from start to finish and it's really impressive how on point it was. Where she really shines is her attention to detail from an interior design perspective to ensure your home draws the maximum amount of attention and opportunities. Throughout she was hands-on with checking in on the property, inspections, and giving me the rundown of each open house session. If you're looking to optimize your home buying or selling experience, I would highly recommend Alex. She has competitive commissions and it's definitely money well spent.

From the very first meeting, Mike Chou demonstrated that he was a go-getter. He was the third real…read moreestate agency we interviewed, and he was immediately so different from the others. He said, "I can send someone over to get measurements. You pay that person directly. Measurements are something you'll need whether you work with me or not. There's no obligation to work with me." And the measurement person came over a couple of hours later. He said the same thing about the driveway: "The driveway needs to be resurfaced. It would be good to have at least one bid so you know the scope of the project. There's no obligation to work with me or the contractor." Then a contractor came over, took measurements, and gave us a bid. This was all within a few hours of meeting with Mike. This hustle was very impressive. From this stellar beginning to when the house sold, Mike as always pleasant to work with and available for calls, texts, emails, or online meetings. You can't go wrong with Mike Chou and The Chou Team.

Mike and the Chou team was great to work with. They are friendly, thorough and very diligent with…read moretheir work. We love how organized they are with the entire process. My client couldn't be happier with a speedy and Smooth Process with them. Thank you Chou team for giving my client this opportunity to be a first time home buyer.

When you go to the dictionary and look up "professional" or "capable" or "effective," you'll see…read morethose definitions. What else would you expect? It's a dictionary, that's what it's there for. But along with the definitions of those specific words, you also will see a reference to Kenya Reeves-Costa. Believe it or not, that is a shortened version of her name, as her full name is "Kenya Teresa Sarah Francine "Francy" Keller-Reeves-Costa" but that's too long to fit on a business card. And perhaps that reference in those definitions would hav been hand-written in, but no less accurate. Jokes aside, Kenya is a consummate professional with a crack team at her side: she's diligent, excellent at follow-up, a proactive advocate for her clients and a solid negotiator. You couldn't be in better hands, unless they were the Lord's. Or Galactus'. OK, maybe not Galactus', but the Lord's or...some other...giant person. Ant Man? He gets big sometimes, right? I think I saw that in a movie. Forgive me, I'm meandering because I've been drinking. It's just water, but still...phew: strong stuff. Anyway, highly recommend!

Relationships are key, integrity matters and your gut is probably right! These are three of the big…read morelessons that were reinforced through our time working with Kenya. It has been a few months since we moved into our new home. I wanted to let the whirlwind of the home search and purchase process cool off a little bit before writing this review. I love our new home and our neighborhood and Kenya played critical role in helping us get here.. She took the time to show us enough properties to get a solid sense of what we were looking for and the things that were important to us. She also threw a couple of houses in the mix which helped us zero in on what we didn't want lol. Once we did find the house that we were very excited about, Kenya walked us through the process of making an offer, getting inspections, negotiating etc. Unfortunately the seller's agent proved not to be operating in good faith and we had to withdraw the offer. Kenya quickly pivoted and was able to use a connection she made earlier to get us access to another home in the neighborhood before it was even listed. In the end, the second home was a much better fit for us. It was a much better experience working with the second agent and sellers and the timing worked out well. This is my first time buying a home and Kenya and her team made a very stressful few months as pleasant as possible. I'm grateful to have had her on our team!

I was a tenant at one of the properties Jeremy managed. Jeremy and his team went above and beyond…read moreour expectations during our time at the rental. We've rented throughout LA for the last 12 years and have experienced all types of management, from working directly with the owners to large property mgmt companies, and Jeremy has provided the best experience thus far. Every and any service issue was met with a prompt response and quick resolution. As a family with a small child, attentiveness and communication are things we value as tenants when it comes to things that need to be addressed. We never had issue with not getting a response and were always updated and aware of progress. It was such a pleasure to have Jeremy as our property management and would highly recommend.

Never called me back , maybe he's to busy but I'm a client, so is better to find another agent!!read more

My husband and I recently met Laura at an open house in Sierra Madre. We had been to many open…read morehouses in the area due to our search for a home with a range of experiences from not greeting us or talking to us at all to being totally friendly and answering our questions, but not being able to answer because they weren't the actual listing agent and didn't know much about the property and everything in between. However, something was very obviously and immediately different about Laura that we hadn't seen. You can tell that she really loves what she does and is passionate about the process. I was impressed by her compassion towards us, her care and attention to the property and her sellers and even having an extra event and inviting the neighbors. Who does that? Anyone would be lucky to work with her and I would definitely recommend her.

Keller Williams has been involved in major class-action antitrust lawsuits regarding real estate…read morecommissions, agreeing to a massive nationwide commission settlement (including a $70 million agreement covering multiple claims) and a $20 million homebuyer antitrust settlement (Batton) alongside RE/MAX. They also faced smaller telemarketing and spam lawsuits under the Telephone Consumer Protection Act (TCPA) them up and see the amount of class action lawsuits. I had to interact with this team because they were selling the home I was purchasing. It was a straight forward CASH purchase of which I have made several in the last few years. On average I have paid around $2000 max in escrow closing fees. These agents demanded we use an escrow company ( I can only assume they get a back end payment on it since they fought so hard for it) that wanted to be paid over $4000 for a straight cash purchase. this is a typical part of how companies and agents like these make extra money on the backs of their customers. we had to spend a couple of days pushing back to get the cost in line. and although we finally did, my guess is that their actual client paid the $4000 without knowing they were paying way too much. When I needed basic information about the house I have always received, they initially refused, claiming I had not "ingratiated" myself enough to warrant that help. apparently ingratiating yourself is paying DOUBLE what it costs to close escrow. the greed is so typical, they most likely got paid by the owner over $50k, then gouged her for an additional $4000 in escrow. I sold a $2.5M house and my agent Arivva only charged $15K and $2000 for escrow. These people are part of keeping one of the best kept scam secrets in real estate, you don't have to pay a percentage of the selling cost, there are companies (that are the future) doing it for a flat fee, and secondly you don't have to pay insane escrow costs. all those people raving how great this team is, are omitting a key fact, they overpaid for them in thousands and thousands of dollars.

Solid neighbor. Expert in the older Craftsman style homes and starter homes. He knows potential…read morebargins and the 'dream homes'. He advised myself and investor friend. His children all went to South Pasadena schools. His wife is a teacher. Many real estate signs from different agents in the area, Derek is the only one I know lives at the hub of South Pasadena every day. Talk to him. No high pressure. He knows all the surrounding areas.

I hired Derek Vaughan to manage my South Pasadena property this summer while I was abroad. I had…read morethree different tenants plus electrical and sewage problems plus the raging Corona pandemic all going on at once. Somehow Derek was able to continuously handle this complicated situation so I could avoid losing income or having my home fall apart. One of my tenants who was having a hard time finding/buying a home in South Pasadena is now working with Derek because of his knowledge of the community and real estate trends. Derek goes the extra mile and has proven himself indispensable!

It's been a true pleasure working with Joan for our real estate needs. She is…read moreexceptional--knowledgeable, caring, professional, and genuinely committed to making the entire process as smooth and stress-free as possible. From the very beginning, Joan took the time to explain everything clearly, answer all of our questions, and provide thoughtful guidance on what would work best for us when selling our home. We always felt that she had our best interests in mind and never felt pressured to make a decision. What really stood out was how attentive and communicative she was throughout the entire process. She was always available whenever we needed help, and her weekly updates kept us informed of our progress and made sure we always knew what was happening next. Her responsiveness, attention to detail, and willingness to go above and beyond gave us tremendous peace of mind. We felt truly taken care of from start to finish, and we couldn't have asked for a better person to guide us through such an important transaction. I would wholeheartedly recommend Joan to anyone looking to buy or sell a home. She is an absolute pleasure to work with and an outstanding real estate professional!

I recommend Joan without reservation. Joan made our home purchase experience seamless from start to…read morefinish. She is clear, knowledgeable, a warm and comprehensive communicator, and excellent at understanding and exceeding customer needs. We really enjoyed working with her and recommend her to everyone we know.