Job was done well at a reasonable cost. I would recommend Lucke there for any of your gutter jobs.read more

In early Dec. 2025 I made a requested an estimate and servicing to BCVAC for air duct cleaning,…read moreservice of tankless hot water system, furnace and fireplace. Service was made next day however, to my surprise, it was a contracted provider (Midland Mechanical) who spent a total of 95 minutes (8:45 am - 10:20 am) completing all the work. Air duct cleaning was questionable. Most registers were not removed; no brush was used to loosen dirt in the vents and only a tiny nozzle was used to remove/suction external dust. I had questioned BCVAC regarding the use of a portable vacuum and was confident that large suction tubing was not required for a home however, in my research, it is clear that the air duct service was less than adequate. Most of MM's time was spent with the fireplace for my non-functioning remote. An initial quote of $348 by BCVAC turned out to be a cost of $867.55 to MM. MM insisted that the charge for tankless water heater was extra (later confirmed as an oversight and rectified by BCVAC). MM replaced fireplace remote (charging an added $393 including labor) and I had to provide the batteries as he didn't have any!! I disputed the charge for labor and cost of the remote but he was insistent. I later discovered that he had replaced the fireplace remote with a broken one. This, I believe, was intentional, as he demonstrated to me that he taped in the batteries telling me it was to prevent them from slipping out of place. There was no packaging indicating the remote was new. 2 days later, the first time I used it, the remote didn't work. Upon investigation we discovered that the battery latch locks were broken. I immediately cancelled the cheque, notified BCVAC and called to have the remote (batteries included!) removed by MM. I believe that BCVAC should have assumed the role of notifying MM however, it became clear at this point, that BCVAC functions only as a mediary and assumes no responsibility for the sub-contracted work. MM was angry that I hadn't given him an opportunity to replace the remote but it was clear that he intentionally charged me for broken equipment. I wanted nothing more to do with MM. Curiously, following his visit to disconnect and remove the remote, the fireplace pilot wouldn't maintain a flame. I then contacted Heritage Mountain H & C (a very reliable company) who spent nearly 1.5 hrs. at a cost of $396.38 to install a remote that I had purchased online. He determined that the safety circuit had been removed and wiring to the thermal couple port was not connected. (How did this happen??) He also cleaned the burner area, fixed the log placement and also issued a detailed invoice. In my opinion, had the fireplace been properly serviced by MM, the burner area would not need to be cleaned nor would the logs be out of place. Jesse from BCVAC was very cordial, honoured the quote for tankless water heater and issued a $50 gift certificate for future use but this experience will not encourage me to use BCVAC again.

It was very pleasant experience. I will see you for the next. Thank you for your professional…read moretouch on my furnace. It is happy now.

Cris and Kenji did a great job. They worked hard all day and went over and above my expectation…read more Our house looks great!

You came, you showed up and you all swear - totally unprofessional. We are grateful you showed up…read moreto do the job, we have not seen the end of the job because you are still doing it. NO SWEARING at our home if you ever want to come back.

I called Custom Fit Gutters and he promptly called me back and arranged to provide a quotation. I…read morewas surprised by how reasonable the quote was as I expected more. His service was excellent, and the job was well done. Although I called him to fix my gutters, he also fixed my damaged soffits, and he did a fantastic job. I would highly recommend his services. Thank you!

We had an excellent experience with these guys. I found them friendly and easy to talk to. Their…read morework was excellent, kept the yard tidy and the roof looks great.

This review related only to their customer service, as I wasn't even able to get a quote for my…read moreroofing job. After several unanswered phone calls and text messages, I've given up. I understand these guys are busy, but there has been no follow-through whatsoever.

I've moved around often for work but have never actually been in a situation where I had to take…read moreall of my stuff with me across the country. As easy as they make it sound on all of those downloadable 'Plan Your Move' checklists you find online, all I could think about were all the horror stories I'd heard from friends and colleagues over the years about stuff getting broken, things going missing or in one case, not delivered at all! I contacted several companies for estimates, I'm not sure how many there were in total but most never responded or their websites didn't work so I guess that made it easy to rule them out ; ) Of the companies that I did receive responses from, QMM immediately made themselves the obvious choice and I'm very happy to leave a review for them here. Before even reaching out for estimates, I was concerned that since I was only a one-bedroom apartment , that this would put me at the bottom of the priorities pile. However, when I spoke to QMM on an initial phone call, I was surprised at the time they took to ask me questions, explain their process of how they generate price estimates and even how to go about wrapping/protecting certain furniture items as well as how they usually help with wrapping and packing different types of items so they don't get damaged. I received a detailed price estimate based on the list of items I told them I would be moving the next day as promised. From the time I went forward with the estimate to the time when the movers came on moving day, I had a dedicated contact who kept me in the loop on the move date and times, on what I needed to do paper work-wise (as I was moving from the NYC to Vancouver, Canada) and everything in-between. The day of the move was as stressful as I ever could have imagined but the guys were so friendly and professional and they took great care with all my stuff. At this point I told myself 'ok don't get too excited something could still go wrong!' Per the updates from my QMM contact, the truck rolled up at my new place exactly on-time. The guys who delivered here were super nice and got all my stuff into the house awesomely fast and organized - and everything accounted for. I know this is a long review but when I was searching for companies to contact the reviews really helped me in my research so I hope that this will help someone else. I can't recommend QMM and the whole team there enough. Everyone I came in contact on the phone or in person was awesome and I would not hesitate to call them again.

Attempted fraud. They charged me packing, shuttle and transport fees based on "actual weight of…read more4300 lbs" and when I contacted them to say that I knew my goods could not possibly weigh that much, said they would not release my goods until I paid $6000USD in full. After I paid in full, they admitted the shipment actually weighed 3700 lbs, and offered to refund a small portion of the transport fee only. Their "full service" was supposed to include certain of my items being clearly labeled and put aside for my quick access, but this never happened. I had paid a lot of money to have those items sorted and put into a separate pile for this purpose. Their accounting department made multiple mistakes that cost me over $260USD in bank fees, for which they only offered to reimburse $130. They arranged to have my car transported, and it arrived damaged, for which I had to submit a claim. My attempts at resolving the situation only resulted in a rude email from them stating they would make "no further adjustments to my invoice," other than deducting the $130 bank fees.

Quoted and charged $555.45 for a gutter cleaning that took less than an hour to complete. The…read moregutters required very little cleaning, and when I questioned the charge, I received a generic explanation about flat-rate pricing but no meaningful review of my concerns. roof was bone dry and not steep. Disappointing experience.

The young man who did the actual work was given no guidance by Amir, the sales rep. The window…read morecleaner was personable and hardworking. However, he was never informed that a promise to clean the outside of the gutters, the garage doors, and the glass on the sundeck was made. The sales rep made several offers of these 'extras' and adjusted the price of the cleaning service down because "we're in the area so won't charge for travel to and from your location". After the windows were cleaned, I was informed by the salesperson that the price had jumped up by $55 because I couldn't pay until four days later when my pension cheque is deposited. I had made it VERY clear that I would happily pay on Friday but could not pay the day the work was done. The sales rep got very huffy and demanded the extra $55 "because you're paying 4 days after the work was completed". I think this is unfair for two reasons. First, there was no guidance for the actual cleaning person, my garage doors were never cleaned, and the poor kid looked at me as if he was in shock when I pointed out what the sales rep had promised. Secondly, I don't like being harangued about a price increase when I was extremely clear that I couldn't pay on the day the service was done. I do not recommend dealing with this company. I maybe old, but I hate being bullied.

I used small moves back in September 2021 for a move from a room in a house to a townhouse. Two…read moremovers showed up on time, they give pre-arrival call notice, and finished moving my stuff quicker than expected. Super kind and they listened attentively to all requests and concerns while they efficiently moved. Great communicators. If you have any delicate furnitures, do ensure that the movers wrap it with additional blankets and wrap them securely with tape/saran wrap. Several ladies (zella, kathy, brenda) who helped me reserve movers initially and handle post-move discussions were very professional, respectful, and responsive. They want to provide good service to their customers and retain customers and it really showed in many ways!! Ue the coupon from yelp for discount. They accept it. Thank you for a great service and for making it a smooth moving experience. Recommended!!!!

The movers themselves were wonderful people. However we booked the service 1 month in advance and…read moreasked for the first move of the day. We also booked 3 movers. What we got was 2 movers arriving nearly 3 hours late. Apparently even when we asked for the first appointment of the day, they still managed to book someone else before us. When you have a small window to move 3 hours makes a huge difference and has a frustrating domino effect on everything. Not the worst experience, but also not the best.