Great service! The staff is friendly and helpful with great communication and effectiveness. I manage a large office of 40 plus employees. Dome takes care of everything and is super nice to work with. Super flexible and dependable. read more

Dome Cleaning was recommended by my condo association manager as I was preparing for an extensive window replacement. Four really strong, nice guys arrived on time and went from room to room, moving furniture away from window areas, relocating chairs to the master closet, standing an office sofa up against the wall, and on and on. And they also bagged a bunch of stuff and made a trip to the dump with assorted items that needed to go. Courteous, kind, helpful young men. Looking forward to seeing them return when I have the pleasure of putting my home back in order. I whole heartedly recommend Dome Cleaning! Maybe they'll tackle my garage in the future! Today, a few weeks after the above job, Dome Cleaning sent Eric and Jordan to my home to return my furniture and other things back to normal, because the window job is done (and beautiful, I might add)! The guys did a great job moving the furniture. Jordan so kindly carried a chair up 2 flights of stairs. The most challenging job for them was to hang four 216 inch long window scarves in the dining and living rooms. The fabric is sheer and flowing and trying to drape them equally, keep the fabric on the correct side, and have the ends the same length is tedious, to say the least. Eric was the star of this job! Really appreciated his recommendations and follow-through with that job. I will be calling Dome again! Thank you, Eric and Jordan! read more

This story starts out with a cute 8 month old puppy. A puppy that really needs to be supervised at all times. Woops! The evening of May 1st I discovered that said cute puppy had pulled a black eyeliner pencil out of my purse and destroyed it all over the beige berber carpet (we're in a rental, ouch!). Somehow she managed to spread it over an area of at least 2 ft square. I was speechless and not going near that greasy mess for anything. Monday morning I called Dome and explained the situation. I was put on hold while the receptionist checked and she came back on the line to say that they thought they could get it up but no guarantees. That actually made me feel better, since that seemed realistic and they weren't trying to sell me some sort of miracle. Wednesday afternoon two guys show up, ask me a few questions, and get down to business. The couple times I went up to check on them they were hard at work. Once done I was told that it was possible that when it dried I might see some slightly darker areas, but they had done the best they could. Well, it's now two weeks later and it looks like new. I can't believe it! I'm a fan and will definitely be calling them for any future carpet cleaning! read more

I have used Dome three times in the past 5 or 6 years. And I am very satisfied. They showed up exactly on time. The head tech, Frank, remembered my place -- even my skittish kitty. And the last time he had been there was three years ago! They were in and out in flash.... I have no idea why I took the entire morning off of work..... In by 9am and out a little before 10am. I should have gone shopping or gone to the spa. Or gotten my nails done or something. But, instead, I went into work. (shaking fist) Damn you Dome! (/shaking fist) Everytime I feel like I have to re-carpet my place, I get it cleaned by Dome instead. Looks brand new! read more

I just used Dome for the first time and was very impressed. From Karen and the other staff at the office to the two gentlemen who came to do the cleaning, the service was professional and prompt. The carpets look brand-new and I wish I had cleaned the sooner! Dome's service is outstanding, prices are competitive and I would not hesitate to use them again or refer them to anyone looking for a great carpet cleaner. read more

I've used these guys twice and both times their service exceeded my expectations; whether it's Stephanie who is prompt in sending the quotes or responding to my questions via email or Frank and Drew who showed up on time, quick and professional with their work. That said, they are on the pricier side, and their delivery fees are exorbitant ($150 / pick up and delivery!) should they have to take in your rug to clean; that is if you've wooden floors. But as long as the quality of their work and service is high, I might put up with the prices. Highly recommend the team. read more

Look no further. Professional company that offer prompt and customer service that are comparable to big companies. Always arrive on time and has strong work ethic. Notable difference after each cleaning and stress free experience read more

They showed up late with wrong equipment. Our rugs looked as bad if not worse when they left. Got nasty and rude emails when I complained. You can find better companies our there to do business with. Total waste of money read more

A big shout out and thank you to Jon for helping me set up my new office with a great cleaning crew. I love coming in each morning to find the nice extra touches of details in the bathrooms and kitchens that I haven't seen from other cleaning companies in offices. Getting services and utilities rolling at the building my company just moved in to has been an adventure but Jon and his team have rolled with the hiccups admirably. Jon is always speedy with responses to my questions and takes time to help out his team when they're short staffed - he doesn't think twice about going the extra mile for his client or his crew. Thank you again, I'm so happy to continue working together at my new company and any other company I move on to in the future. read more

This is an update. I currently am experiencing an urgent medical situation. Dome provided/mailed a reimbursement check on 8/22; it took awhile for me to receive due to current medical. Thank you Dome for taking responsibility. I have updated my review to reflect an average score. I do believe it is valuable for customers to know how a business handles situations when things go wrong. read more

Dome cleaning was next door to our apartment and we asked them to clean our apartment after we moved out to receive our deposit back. Our apartment was 800 square feet, all property was moved out, and we had done an initial cleaning. They estimated 450 dollars for a deep cleaning which we agreed to. After all was said and done, our landlord sent us pictures of an un-cleaned apartment and took part of our security deposit. We sent an e-mail to dome requesting info about the cleaning but never heard back which was unanswered. They then sent is an invoice 6 months later with late fees, and threatening to send us to collections. All we wanted was some more information. We ended up paying our bill after they agreed to remove the late fees - but I definitely would NOT recommend using their services. Poor cleaning service and customer service. Look elsewhere. read more

This company is no good. The workers who were here cleaning at the condos that I live in for three years were changed and I see only two people cleaning. I can't get an answer out of them about who does what. I don't speak Spanish. The others who are supposed to cover the other shift don't even clean. Carts are left abandoned and there has not been a sound of a leaf blower for months. The hallways don't get vacuumed consistently and those people who sometimes come to hardly work are Always on the phone texting or talking! the recycling and garbage cans in the lobby are always full! I always see the Spanish lady here doing the heavy lifting. The other Spanish guy who is here consistently does what he can but it's not enough cleaning when the other people filling in don't even clean. I called the lady who always responds to requests and visited the property to fix this and she told me she was Let go from the company for months now. I called the office and her name is still on their voicemail system. Does she work there or no? Why did this company remove people and managers who cared about the cleanliness of our buildings? the amount we pay is expensive to have people disappear and not care! this company has no control of their employees or any system to monitor cleaning. read more

Great customer service both from the on-site folks doing the work and Shelly Huang who helped coordinate everything, who was able to coordinate quick changes in the service items I had ordered. Carpet clean was done fairly quickly considering the length of the stairs and such, and produced wonderful results in the bedrooms. They even explained some technical details relating to past stains that was pretty informative. Would recommend in the future! read more

My HOA has had a very negative experience with Dome Cleaning. They NEVER performed all of the tasks they were required to by contract (graffiti abatement for example), and rarely performed the ones they did in an even remotely satisfactory manner. The routine with Dome went like this: 1) They service the building. 2) We complain formally about the poor work quality. 3) They continue performing poorly. 4) We again complain formally about the poor work quality. -repeat this process several times as the months go by- 5) Ultimately they do an adequate albeit partial job for a visit or two. 6) Then they revert back to substandard performance. And this routine then recycles..... So we finally fired them after years of trying to get this worked out, hired a nice local Hispanic couple who were eager for the work, and now we get excellent results which include things Dome never was contracted for (complete landscaping for example)-at far less than we were paying Dome for a lousy cleaning job. My suggestion-shop for non corporate small business Mom & Pop talent (we hired out of Craigslist adverts)-you'll get far more, for far less, and you won't have to spend your time managing what should really manage itself at the crazy rates Dome charges. If you need a service referral in the Bay Area-feel free to contact me and I will provide. Meanwhile do yourself a favor and just say NO to Dome Cleaning, Inc., they are a waste of time and money. Oh, on the phone they seem all snap! But in the field-they are just pure sap. Passola!. read more

Note to self: When purchasing a couch that costs an arm and a leg and then another arm and leg, be sure to have Dome Cleaning apply a protective coat over it- sooner rather than later. A year later, I finally asked them to come and take care of my couch: clean the cushions and apply the protective coating. I spoke with Alan who set my expectations. He told me the little urine "discoloration" spots from my dog will most likely not come off because it's been sitting there for a long time. I was bummed. The guys that came over were polite - one even called me "ma'am". They made me feel comfortable given that I am female and the only one in the house. Very professional crew. They also explained to me what they were going to do, which I always appreciate. When they were done - SERIOUSLY - It felt like I had a new couch. They vacuumed the whole thing from top to bottom to remove any dust and dirt. They even fluffed up my down feather cushions ! I was extremely happy and satisfied - even though the urine spots were still there -BUT I already new that they would be. Cost wise, I feel they were reasonable - though for the effort and time, I think they should have charged more. I probably shouldn't say that... cause I am now interested in having my wool rug cleaned after owning it for five years ! THANKS DOME CLEANING ! read more

Dome did an absolutely fantastic job. I have had puppies for six months now, and this was my first cleaning after the mayhem of owning them began. My carpets felt brand new! The customer service from the HQ was also phenomenal. I requested the cleaning within a short window and they were very willing to accomodate. read more

I work in real estate management where I work exclusively with HOA's and have a number of properties throughout San Francisco. I work with 4 different cleaning companies and I can honestly say that Dome is hands-down my favorite. They are prompt, professional and organized. On more than one occasion they have made me and my company look good by going above and beyond their required duties. In this business you get what you pay for and Dome Exceeds of all aspects. read more

Great service by phone and e-mail. Very prompt and professional. Good cleaning, reasonable rates. I messed up and didn't make sure the keys for the condo were available. The Dome cleaners came back two days later and did not make a big deal out of it. I know where to go now for carpet cleaning. read more

I worked with the owner Alan and some of his staff (Tweetie, Tarah, Alison) extensively over the past year. They are wonderful people and super passionate about getting your place as clean as possible for the best price. I have seen the work performed by Barney, Shannon and their crews... it is top notch craftsmanship! For example, they got the building lobby stone floors bright and like new after being neglected for years by the prior building ownership. I recommend them highly for janitorial and specialized cleaning services. They carry all the IIRC expert certifications, and are a "Green" cleaning company, too. read more

This company is way over priced and most of their work is shoddy. When I pay 500.00 to have my home cleaned I expect it to be done in a manner that is far superior to anything I could do myself. In addition the cleaners basically ran out of the house while I was running an errand. Perhaps they didn't want me to do a final walk through with them. Finally they "accidently" stole two of my brooms and my collection of old t-shirt rags. I know these items are small but that is not the point. The point is things were taken from my home. I tried to get the price of my stolen items removed from my bill but instead they wanted me to take time out of my day to travel to their warehouse to pick brooms from their collection. read more

We used them to strip topical sealer and re-seal the limestone in our bathroom. I have found their management and customer service very unprofessional. Barney, their project manager looked at the bathroom to give us an estimate. He talked about how topical sealant was harmful for the limestone and it reduces the life of stone from 100 years to 25 years. So we asked him to strip and reseal the entire bathroom. When they come to work on our bathroom, they started stripping the sealant off the walls. They did one fourth of the walls and they said they are not going to do the walls. They said work order is only for the floor and stall shower. We were totally taken by surprise. I called Barney and he said the estimate was only for the floor and stall shower. When we looked at the work order it clearly said that they will reseal the entire bathroom including the walls. I asked him how will he reseal the walls without taking the topical sealant off? He didn't have any answer for that. I asked him why will I have it partially removed when I have been told that it is not good for the limestone. He said he is going to talk to his boss but it will cost me extra. We really felt like cheated. Also our bathroom really looked weird with half of the wall looking glossy with the topical sealer and the remaining bathroom walls and floor with the topical sealer removed. They finally agreed to strip and reseal the remaining walls without any extra cost. I also saw some blueish green stains on some of my limestone tiles which weren't there before and I asked them to have a look. But I haven't heard from them yet. Also, they send me an email asking if the check I wrote was of the full amount. It was totally weird. I replied back saying that I can forward them a copy of the invoice if they like. Their was total confusion about what was the work order and how much was it going to cost. We have found their management very unprofessional and we will stay away from them. read more

I have worked with DOME for about a year and a half at a few different properties and love them. They always pick up the phone, always find a solution to a problem, and even go out of their way to help with non janitorial matters when they are able. My job is easier because they service my properties. Very, very, very strongly recommended. read more

I don't have a touching story about how they came to my cleaning rescue, but we use Dome for our San Francisco office and they do a great job. Our office is clean (floors, trash, bathroom, etc.), they do it at a great price, and are nice people to work with. It doesn't get better than that... read more

Their driver nearly t-boned me after cutting through 6 lanes of traffic near their offices off 3rd Street. If they are going to have the branding on the van, they should hire someone who knows how to drive it. read more

I had my bedrooms cleaned by Dome. After the carpet was fully dry, I noticed the only stain on my carpet was still there. The stain wan not animal based, which is what they were telling me after I contacted them. Their excuse was that because the stain was animal based, they could not remove it. They probably finished the bedrooms in less that 15 minutes. When I mentioned that was pretty quick, I was told because the carpets were pretty clean and didn't require heavy cleaning. If they had mentioned something about the stain and had told me they could not remove it, I would've said fine and thank you. I store my hand weights under my bed. they are black metal and must have created the stain. I was able to remove most of it using a spot cleaner spray. A professional steamer should have removed it. Not happy at all! read more

I'm surprised Dome does not have more reviews - they are FANTASTIC! I was so pleased with everything from beginning to end. Brandon did a fabulous job helping coordinate the service. I called to schedule an appointment for our carpets to be cleaned and within minutes he had an invoice estimate sent to my email. The service itself was 100% professional and prompt. Both men completing the service were very informative about the process and how long it would take. We have a puppy who has proven to be very...messy (to say the least) and the cleaning was done so well that you could not tell our pup had been such a rascal. I absolutely recommend and will use again! read more

Had a very disappointing experience with Dome. I was moving into a new place and wanted to have a crew come out to do a deep clean and polish the floors. The booking process was very professional, and I was optimistic that this would turn out to be a great experience. Sadly, while they did a fine job buffing the floors, the deep clean was anything but that -- after I moved in, I discovered a lot of places, particularly in the kitchen, where they just didn't clean very well. Maybe I just had unrealistic expectations, but I expected a better job after spending over $500 on their services. I could recommend them for specific tasks like polishing floors, but would never hire them for a general cleaning job again. read more

I am a Property Manager. I've used DOME at several large HOA buildings in San Francisco for approximately five years. They do outstanding work! Their janitorial crew is reliable and they have great attention to detail. I highly recommend their services. read more

i had carpets that had not been cleaned in 10 years. the guys arrived a few minutes early, had an equipment problem which was quickly and efficiently solved anc make concentric cirles of clean apprear until the entire apartment looked great. they were conscientious, careful and considerate and accomplished a difficult task quickly and perfectly i highly recommend them to anyone needing this service read more