Transportation wouldn't put on AC, was 100 degrees in van the whole ride. Very commercialized, if you going to see a natural setting this really isn't the place. You had to sit and wait for your group to be called for over an hour. Once you were called you had to pay for a locker to put your stuff. Wouldn't let you bring phones but charged $150 for the pics. The encounter itself was fun but only lasts about 30 min. Not sure where the paddle boarding and then free activities were as they didn't tell us and we weren't offered but after waiting so long to actually see the dolphins we didn't have time anyways. Went to the restaurant were the food was pretty good. I would recommend a dolphin tour with a beach or activities while waiting instead of 100s of people packed in a small area. read more

The experience was decent . Sad to see all those scratches on the dolphins , the looked happy tho so I'm not sure. 1 thing FORSURE . DONT*** tell them you can't swim because clearly they have a "I can't change my mind" policy and won't even let you in the water. We paid $150 per person for her to basically look at the dolphins. The man was rude , they pictures were very low quality . $50 for 1 photo, they must be smoking crack. Nahh don't do it read more

Bunch of scam artists running this cesspool... not enough that they charged 150 usd to visit this hellhole, they tell us transportation is included then charge an extra fee when you get here and to top it all off they have the nerve to tell people they can't bring their phones so you are forced to pay them another 150 for pictures they take. Stay the hell away from these scam artists and don't waster your time... read more

I was quite disappointed that the area was a small pool (quite slippery to enter because of the seaweed, too) with a few dolphins. Knowing I paid for and had a small child, there was no accommodations for him to interact with the dolphins as us swimmers could, although the pictures throughout the facilities showed otherwise. And sadly, the pictures were a rip-off!!! We were charged $50 for just 1 pic and then were sold all of the pictures for FIVE TIMES the amount of the experience itself! (Of course, you were not allowed to take your own pics.) In addition, we were charged $9 for a locker!!! :-( The overtaxing ruined the experience for us, because at least a pic or 2 could've been included in a package! We would NEVER recommend and NEVER be back! read more

This place was amazing! They treat the dolphins really well, everyone in our group remarked on how well fed and happy they seemed. The dolphins were awesome. The staff was sweet. Provided you get the right package, you get to swim with the dolphins, kiss the dolphin, high five the dolphin and they'll even tow you, just for $120, plus a bunch of other cool group-oriented dolphin stuff. On top of it is a virtual reality boat tour that's also included, and a 1 on 1 session with a dolphin as well. Also, they have a really cool area with a pool, a poolside bar for food and drinks, a lounge area with foosball and table tennis, etc. On our vacation we've been doing a lot of cave and cavern (Cenote) scuba diving, and a hike thru the jungle to see some Mayan ruins, so this was one of the few "touristy" things we did. But it was great! Much better than most things that would seem touristy. It really was accommodating and it was a good combination of relaxing and also very exciting and fun. You felt at home. Also I'm laughing at the girl who said she went to a FREE SHOW and then she gives a 2 star. Like what, lol? That's crazy. Some people have a lot of nerve. I highly highly recommend this place! Swimming with dolphins is something you'll never forget and people who are visiting will enjoy the wait. How is she not ashamed and embarrassed leaving a review like that?! Goodness gracious, some people really don't have lives lol read more

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What a shame and poor dolphins. I will not lie I did get in but my experience was not magical. There is 5 dolphins in a pool extremely smaller than the ones at the resort (for the people). Too small of a space and they do Not get along. As someone who loves marine life , they are taken care of but in recessive conditions. This is literal labor work for them . Many of the smaller picked on dolphins (Malú) had teeth marks and scratches from the others. They are under pressure and in complete depression, but they work because they know they won't starve. Please realize what you are doing before you come here!!! read more

This was one of our options we paid for on our seven day cruise on Carnival Cruise Lines in Cozumel. We paid approximately 100 bucks and we were able to take pictures with the dolphins and the trainers told us their names and we were able to pet them it was a great experience. But in hindsight I would've rather had the dolphin experience which is a little bit more but you actually swim to the center of the pool with a dolphin. You grab onto a dolphins fin and it takes off they are super fast and it looks so fun. Unfortunately I got the cheaper of the two experiences LOL at the end of the tour u get to choose pics from your experience. If u r a savvy bargainer u can save a lot of money as they are flexible with the prices (but they don't tell you that) read more

Dolphinaris - Swimming with the dolphins - Whale Watching Tours Near Me - Riviera Maya, ROO

We came for the free dolphin show. It started incredibly late which was bit frustrating as we had arrived early to get a seat, which was pretty unnecessary since you have to stand to see anyhow. I actually ended up standing on the back bench so I could see, so I guess arriving early helped in the fact that I actually had a bench to stand on. We were inside the Dolphinaris stadium area, but perhaps you could see better if you were watching from the upper area closer to the beach as they had an elevated view. They're really pushy there in trying to see you on a very pricey dolphin experience. We had no interest. Mostly the show made me incredibly sad because the dolphins are in an incredibly small pool. However, the tricks they did were of course cool to see. It's about a 15 minute show, so if you're staying at the resort, it's worth a look especially if you have kids. However, I do think they should remove this attraction for the health and safety of the dolphins. It was so sad. read more

I purchased an Interactive package for 2 of my kids through my hotel (Barcelona maya Beach) for the price of $82 per person. I didn't go myself since I wanted to take some pictures to safe money as I heard the photos were super expensive. Little did i know that they won't let me in where I could actually even see my kids. Anyway, the price was $82+19.51 tip times 2! Way over what I wanted to pay but it was too late to back up since the kids were all excited. The whole dolphins interaction took about 40 minutes, but the actual interaction of my kids with the dolphin was just a few minutes, since they gather a group of 10+ people. The got to pet, hold the flippers, and kiss a dolphin. That's it! Now comes the picture story! As you come out they have a crew of people selling you pictures. 3 for $75! I got 2 kids, so at least 2 shots of each equaling 4 pictures was $125! There were about 40 shot total they took of my kids. So their first offer was all photos on a CD and 4 shots 5x7 for $328. Really? So as I walk out they run after me offering a discount "just for you madam!" $168 for all photos on a CD. Nope! They keep following me with more discounts. The bottom line was $75 for all the shots (about 40) on a CD! So don't be fooled if you're going to purchase the Dolphins interactive package! read more

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Although I have mixed feelings about keeping wild animals in small enclosed areas, it seems they really do take care of the dolphins here. I learned that the dolphins currently residing on site are all brothers. They mentioned that the average life span of a dolphin in the wild is significantly less than the average life span of their dolphins because they are not faced with predators and receive great health care. Whether this is true or not, I do not know, but I like to believe it is. They made us shower and use hand sanitizer prior to getting in the water with the dolphins, which shows they care about the dolphins health. The employee who led the meet & greet was very gentle and kind to the dolphin we interacted with. He also added a little humor to the experience. It is amazing how talented and smart these creatures are. It was a great experience to swim with one of the dolphins, something I won't forget. It was a major plus being right beside the ocean, too. I can only hope these dolphins live healthy, happy lives and are well cared for as it appeared they were. read more

I'll start by saying perhaps I am a bit biased based on the fact I absolutely LOVE Dolphins. I dream of becoming a mermaid/dolphin hybrid and living under the sea with Ariel. Now on to some objectivity. We booked the basic package, which included roughly 45 minutes of water time, most of which is spent petting, kissing, boogy-boarding, and watching the Dolphins perform tricks. You'll have to keep in mind the session is held in groups of 10, and you have to wait your turn with your Dolphin. Our package was 140.00 a person, and we opted for the middle tier photo +video package that cost an additional $320.00. Luckily this was divided between our group to ease the cost. Photos are great quality, and there are dozens of photos included. You can opt to purchase one photo for $39.00 as well. Basic package started at $280.00. Personal cameras and phones are not allowed. Would I do it again? Absolutely. I would however opt for a package that would include more individual time with the Dolphin. This particular venue seems to really care about the health of their Dolphins. Veterinary care is on site, and 74% of the Dolphins there were born at the center. Our Dolphins were so beautiful and friendly, and seemed to really adore their trainer, who constantly took moments to praise, pet, and give the Dolphins a rest as needed. Establishment was clean. Staff offered informative and friendly service. read more

Wasn't good. It's more like a photoshoot with dolphins instead of actual interaction with dolphins. For all pictures they asked 400 US dollars ! It's not worth it. Wish I read reviews before go wouldn't spend so much money on it. (We are family of 5, two kids under two who also needed tickets. ) Way to expensive. And ridiculous pictures price. read more

It wasn't good. It was more like a photo shoot with dolphins. First they take you to a pretty small pool with dolphins (don't forget the life jacket. Because the pictures they show you are people without life jackets). The group is about 10 people. You all stay in line in the pool and one by one go to play with dolphins. It's not even playing, because all you do is posing for pictures without really spending time with them. There is no free time with dolphins at all. If one swim by and you want to touch it, they won't let you. You have to wait for your line to approach them. I had a package when they do a foot push with two dolphins. I didn't get how to do it, maybe I didn't understand instructions right. But if you didn't make it at the first time, they won't even give you another try! Half of my group failed and another half did very well. I assume because they looked at us and learnt from our mistakes. Anyway they didn't let us try again. As I said, it was more like a photo session the whole thing and in the end of course they were trying to sell us pictures. $75 for 3, $125 for 8 and all the way up to $300+! Crazy! I paid $125 for my package just to spend some time with dolphins and turns out it's a photo shoot where in the end they are asking for pictures more money than you paid for a basic package. read more

Dolphinaris - Whale Watching Tours Near Me - Riviera Maya, ROO

Stupid. "Free transportation" is a lie. Our reservation was at 1:30. "Meet at the lobby of the Hard Rock Resort at 12:50. Okay. We waited from 12:40-1:10. Nobody came. We took a cab and were late. They almost didn't let us swim. They said we should have called...my wife and I both did as well as the taxi driver. We even showed them our phone logs and they didn't care and wouldn't foot the bill for the cab. NEVER recommending this place. Staff was rude and didn't care. read more

don't do it. waste of money we were told 6 hour activity. multiple breaks and 90 min lunch for trainers. $359 for photo package not worth the money, and impossible to get a refund. read more

Our family loved this! What a fun, friendly, engaging and memorable experience! Highly recommend. The staff was a extremely friendly and hospitable. We received a short tour and orientation before spending 40+ minutes in the water interacting with the dolphins. Beautiful, clean and scenic facility. Transportation provided but be prepared to wait. Picture packages are way too over priced ($275 for a family of 4 package) no thank you. Everything else was wonderful!! read more

We booked this excursion through our West Jet rep at the resort, and he recommended it to us. This was an absolutely amazing experience and I will definitely be coming back again!! All of the activities were awesome and we had a blast!! Traveled with my boyfriend, 2 younger brothers (19 & 13), and parents. Fun for the whole family! read more