I'm kind of glad I waited a number of months after visiting this place for the first time to write a review. I bought two relatively high end barbecues here last summer, and I was quite happy with the price, the service I received at the store, as well as with the subsequent delivery and assembly.
The barbecues have worked great, except for a small issue with one, which brings me to the second part of this review. Last October, soon after using one of the barbecues for the first time, the back panel fell off it. I have to imagine there was an issue with the assembly, as it was supposed to be held on by 4 fasteners, and all 4 were gone without a trace. I called Dolphin Pools, explained the issue, and was assured all would be taken care of.
Skip to 7 months later. After multiple phone calls, and multiple visits to the store to pick up a set of the missing clips, I've finally got them, and the issue is now resolved. I'm happy it's taken care of, but I'm not happy with the speed of service, nor the communication - as every single follow up was initiated by me.
There were also quite a few times that I called or stopped by only to find out the person I had made the initial complaint to wasn't working - and for this reason nothing could be done. I was told to call back or come back another day. Seems strange to me that the employees here don't have knowledge of what goes on in the store in general. They're all very nice; I just wish they shared a little more. read more