Way overpriced, I realize it's a seasonal business but really a 1000 % mark up is ridiculous. I would like to know where they find the suckers to pay these prices. If you find something you like at Pioneer, shop around you are guaranteed t find it much cheaper elsewhere. read more

Bought a new Jandy 260,000 BTU Pool Heater this year in June from this store, had a great experience with the purchase with the Help from Randy, got a great price, Great service he even help me load it to take home. The Pool Heater works amazing easy set up and easy to run. Only had 1 problem with the unit , the plastic edging on the unit started to deform on 1 side. I called Randy regarding the problem, he stated he would talk to Jandy about the problem and get back to me. Got the call today from Randy to let me know Jandy was sending me a New Heater. Just made my day. SO yes I would recommend Pioneer pools and Jandy Products Thanks MarkSlack read more

Ordered a pool liner months ago. Call everyday. Story changes every time. Now Newmarket is telling me to call the Barrie store. WTH? I have never dealt with Barrie, why would I call them suddenly after weeks and weeks of dealing with Newmarket. Sick of the runaround. Tell me something and do it. read more

I don't know how this company stays in business. Communication is not one of their biggest assets. I have been dealing with Pioneer Pools Newmarket for 2 seasons, but never again. When i was preparing to close my pool, winter of 2016 i was in the market for a new winter pool cover. This was my first encounter with Pioneer Pools and after some discussion I was upsold to a Lock in Style winter cover mainly because the design of my pool allowed for this cover type. It was a cleaner look, with no more water bags to deal with. This cover is custom made and I was required to pay a non refundable deposit to have a technician come and take measurements. The cover would take 4 weeks to make. You wait and wait, call the store, never get an answer not a message returned. Several visits to the store, with the assurance someone would get in touch with me. Finally pool closing comes 8 weeks later than scheduled.I do have pool lights that the company was well aware of, only to be told on the day of closing that they don't handle pool lights, but in my case they would make a concession. All done, technicians leaving and i note that the custom winter cover is ill fitting. Too big! Im assured it will improve with time. Its going to shrink? Nonetheless I am told enough time has been spent, see you in the spring. Pool opening this year, a couple of minor glitches, mostly due to the installation of my pool lights. They did have a difficult time, why Im not sure, it is fairly straight forward. I did note during the summer operation that the pool appeared to be losing water, but with all the rain and the various time consuming test I was asked to perform, it was never actually determined if the pool was indeed losing water. Time to close the pool September 21, 2017. To ensure a quicker opening next year, instructions were left on how to remove the pool lights, and prepare the conduits for winter. First thing i noticed when i came home, the pool winter cover was all asque. It was a custom cover and should fit squarely on the pool. The pool lights were not removed as per the instructions left and the electrical panel had a pair of wire ripped from it and left dangling. The gas valve was left open at the source leaving the line to the heater pressurized. I went to the store and for the first time encountered George! I explained to him my concerns, and he insisted the cover was fine. It was not until I told him it was a custom made cover for the pool sold to me by this store, that he was prepared to take action. Someone came over and the cover was put on the pool correctly the second time It is still too big and it is necessary to fold a portion of the cover over to make it fit. Four days after the pool was closed, it was evident the pool was losing water because winter cover was dropping into the pool. Eleven phone calls to the store, never an answer and never a left message returned. Finally i went personally to the store to report my findings. George , assured me someone would be out to look and fix the problem. It is now October 10th and the only thing accomplished is the winter cover peeled back to reveal that the water level had dropped to 2 inches of water in the shallow end. read more

Ever since its under new management this Pioneer store has offered awesome service. I got a pool there for my son and it was great value, got a good price on it. read more

This place does not deserve even one star, but that was the lowest rating I could give them. They took a deposit from us immediately in April, and it is now July and we still have no pool. We have contacted this company more times than I can count, with no response. To get a response we had to go in person where nobody would give us any information on when the next step would be completed on our pool. They claim they didn't have our address, which is bull. Because if they had the incorrect address, they were clearly showing up to the wrong house and those people would have informed them they didn't need pool work. Nobody bothered to phone us. We are exhausted from chasing this company for months for nothing. Save yourself the trouble and go with another company, anyone but Pioneer pools. read more

I should have walked out of this place a month prior when I was ignored by the sales rep who was too busy on a computer behind the counter instead of serving me the customer. Eventually one did come out from the back of the store to help me. The second time was to buy a pool cover that cost a lot more than the price advertised on the Pioneer website. Once we attempted to installed the new cover I found the cable to tighten it was 3 feet too short. My wife after callings the store went to get a longer cable. This longer cable that was given to her appears to be a thinner gauge and upon installing broke in two without any applied pressure. We thought it looked used and bent. Returning this one back to the store my wife had to wait outside with two other customers until the store opened up again after lunch. A posted sigh on the door says will reopen at 1:30 but didn't open until the girl came back at 1:40. This girl instead of helping the customers felt it was more important to pick up phone messages instead of serving the customer. The other waiting customers looked at each other shrugging with disbelief. Was told we couldn't return the cover. I didn't even mention the cover has a broken split at one of the seams at the edge. We weren't too worried about this tear that I fixed with duct tape. Because it was at the edge of the pool and the cover only needed to last one winter. For we intend to put in an in ground pool next summer/fall. Run from this place!!! read more

I am writing the review on behalf on my mother in law which is 90 year old. She has been a loyal customer of Pioneer for many years. She never felt that their service was really friendly or helpful. This year they opened the pool, came back for two treatments, July 5th the pool was still muddy and full of algae. They now say after a $600 bill for treating the pool (which is still dirty) that the pool has to be emptied which will cost $1,000. They told my mother in law that the pool will have to be emptied in the autumn when they closed it. So why did they make us go through all these treatments and payments to tell us now that it had to be emptied?When I called to ask about this it took 10 days for the manager to get back to us. She simply said that they were very busy and that we should go with a different company for pool service, which we just have done. I was not surprised by the manager's appalling attitude, this is what my mother in law had to put up with Pioneer. These past years, people would just come in, pour some chemical in the pool and leave and never explain anything to her. Do they leave everybody's pools full of algae until mid-July? I feel they were taking advantage of an old lady that would not complain about their terrible service. Finally I did, and here is my review! read more