BEWARE! DO NOT TAKE YOUR VEHICLE TO DOLPHIN AUTO SPA. worthless clean and will damage your vehicle. The manager, Jose, is obnoxious and rude. Had memberships which we cancelled, but they continued to charge my credit card. there are several other car washes in the area, so just don't use this one. read more

jose and staff create the best car wash experience in naples. i have been in naples when there was only 3 traffic lights in the county. they are the best and thats due to jose selecting the best crew in town! tom t read more

Stains on the car and rims from tire treatment. Sometimes out of rags when busy . Friendly some car types not dried sufficiently read more

Damaged my vehicle. Staff was rude and pointed at the sign saying they are not responsible. Then tried to blame me for the damage, which made absolutely no sense at all. read more

Always a great value and my cars look really nice when they are done with them. Wait times are a little long during lunch hours so go between 10-11 or 1-3 for fastest service. read more

Open on Sunday mornings - yay!!! Greeter was very welcoming & explained variety of services available. He boosted us to the premium level with a discount as first time customers. Initial mopping with extra care was what our car desperately needed before wash. Car came out better than ever. Self service vans were easy to use and we were on our way again. Give them a try, you'll be glad you drove in! read more

Took my mother's SUV to be washed before going out of town as the lawncare crew in her neighborhood had kicked up a bunch of grass tips all over one side of the car and they had baked on from the heat. Went to Dolphin and was impressed with what seemed to be a very thorough wash with friendly personnel. Discovered when I went to touch it up that most of the grass was still on there so I pointed it out to staff. They were helpful and explained that it needed a certain kind of sponge during the manual pre-wash stage. They let me take the car back through and used that special equipment prior and it got all the baked-on grass tips off. I was super pleased! Didn't have time to use the free vacuums, which are an excellent benefit, but did use their cloths to touch up mirrors and extra drips. Overall, very pleased. The price increase was the only very minor downside but it's understandable and, honestly, as someone who gets weekly car washes, the free vacuums can cost $5 a time at other places so that's a definite advantage. read more

They did a good job and timely done on detailing the exterior. And completely honest. I called and was quoted a price. Obviously the person who quoted me didn't actually work on-site, as when I arrived the manager asked me what I was quoted and gave me that price without any questions. I could have said a lower price, but both side here are honest people. They did a good job. read more

I have the best hospitality and welcome from Wesley. What a wonderful ambassador for your facility. I am looking forward to going back again and again. Dolphin Auto Spa is the best. read more

After my review the owner contacted my and told me they do not want any in happy customers.told me to come back for a free car wash. Gave me the managers phone number and his own number. So today we called and told them we where coming for a car wash. Jose gave us the ceramic top of the line car wash. My kitty cat looks beautiful read more

Dolphin Auto Spa Express Car Wash - Coupon that they won't honor - Car Wash Near Me - Naples, Florida

BUYER BEWARE! When your vehicle is damaged they will tell you it's your fault for your vehicle being too cheap!!!! I had a membership here for some time now. During the time, the bush on the right side when you enter did not work and was not fixed for months. This left the passenger side of your vehicle dirty. I also paid for the ceramic package any often times when I got to the part of the wash where it was applied it did not work. Additionally, sometime the employees will brush and spray your car before you enter. If you do not leave a tip they will not do a very good job. Sometimes they do not even do it at all, and more often than not they will slam the wooden brushes into your vehicle body being careless. The final disappointment for me was when the wash malfunctioned any broke the grille off my vehicle. I immediately felt a thud when the arm went down too fast and I knew something was wrong. I spoke with the manage Jose who immediately rolled his eyes at me. He told me that the equipment was malfunctioning and this has happened to other vehicles and he offered to glue it back on for me. As my vehicle is less than a year old I was not ok with that. He went on to say that it is not his fault that vehicles are made so cheaply and that this is a "Self service car wash and they are not responsible." Jose also told me that I need to prove it was damaged in the wash! I said well you have cameras and you also told me that this has happened before. he just walked away from me rudely. He said he had to "help other customers" although there was three other employees standing around (one outside and two inside). He went in the wash and recovered the piece but took it into his office and would not give it back to me. When you put your trust in a business you expect them to act honorably but not this place. I asked to speak with the owner and he said that he was sleeping and never comes in so he has no idea if I will be able to talk to him. BUYER BEWARE! When your vehicle is damaged they will tell you its your fault for your vehicle being too cheap!!!! read more

Dolphin Auto Spa Express Car Wash - Damaged bumper - Car Wash Near Me - Naples, Florida

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Review updated. Although they do close every once in a while due to weather,they did make it up with the service on there afterwards. The car wash is the best in town and there's a team to greet you always with a smile. That makes a difference. Thank you! read more

Dolphin Auto Spa Express Car Wash - No rain! Could at least leave open for vacuums. - Car Wash Near Me - Naples, Florida

Excellent car wash and car detailing. We had our car detailed inside and out and it looks like a new car. No spot was missed.

We were charged $26 for a $12 car wash. Showed up on credit card today. Called. No relief. Starwood be none

Stay away, overpriced, I was there last week for cleaning the car and they recommend me to do detailing for $220 ,after I left everything was the same in the car but it's even more worse , I called the manager and he said he cannot do anything in your car , so how come you recommend me something without knowing it will help or no ? And what I'm paying this money for ? read more

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best car wash in Naples!! The staff is very friendly and helpful. Highly recommend!! The car was is very efficient.

We decided to try this place about a month ago, since it's close to where we live in Fiddlers Creek. I think the price was about $14, which is not exorbitant, but for that price somebody should clean the inside of your car as well. For just an outside cleaning, I think this price is a ripoff.. Even in Los Angeles, which is much more expensive than down here in Naples, for $14 you can get somebody to clean the inside and the outside of your car - and also do a drying after the car is completed.I hear that there are new owners, and according to a recent story in the newspaper, I think there is a modified pricing of $8.95. That's a fair price for just an outside cleaning, but For those half the prices, you should really offer to clean the inside of the car as well. Who wants to bend over and vacuum? Not me. read more

I've had problems with this car wash since they opened. I drive by twice every day to and from work and was quite excited when I saw the construction begin. I even bought a pre-opening month at half-price. The opening was delayed of course, but that probably wasn't entirely their fault. When it did finally open I went with my certificate and the manager had no idea what it was, even though it was purchased next door at Goodyear (same owners). He was dismissive, rude and argumentative. We went back and forth until he actually took the time to read it. But I couldn't use it only for the month I had paid for, I had to sign up for the recurring plan, give him my credit card and I was charged another month there and then. He got super confused about when I would be charged again. initially telling me it would be one month from now, but I told him that wasn't correct. It took a lot more discussion until he finally seemed to get it, but finally he did. That guy didn't seem to last more than a month, no surprise really. The first month started rocky - no-one seemed to know what the opening hours were. I was told 8am-7pm, but I would drive there after 8am and they were still closed and then come by around 6pm and they were closed again. Annoying to have an unlimited package, but not be able to use it. It's got better recently, but there will still be times when I roll up at 6:30pm and have to wait because they are in the tunnel cleaning, sometimes with parts off that need to be replaced before I can drive through. Other times of the day if there are two or three cars ahead of you, the wait can be super long. My payments have been deducted like clockwork, except the price has been changing. September I was charged $49.95, the next three months $53.45 and this month $49.95 again. There has been no explanation as to why I was charged an extra $3.50 for those three months. Also, no sign of any kind of a refund of course. The price is also too high. About $10 per month too high compared to similar car washes in Naples for comparable packages. My "Premium Express" package does a very poor job of actually drying my car and I always have to stop and finish it myself. When the manager stuck the bar code on my windshield we obvoiusly put it too far to the right, because 50% of the time the barrier to the next entrance will open instead of mine. That's super frustrating as I have to reverse out of my lane (sorry people behind me) and go through the next lane. Often the third lane will be closed, so I have to get out of my car, remove the cone and drive through. I have brought it to people's attention, but they just shrug. It's hardly ever the same person there. The turnover here is huge. Recently I saw there was a website to manage my account. I logged on initially to find out the reason for the overcharges, but payment history is not available. You can change your credit card or change your plan. You can even suspend your service for a while (but you are required to enter a date to resume service), but guess what you can't do? You can't cancel your service on the website! I think I'm done. There have been too many mistakes, the service is inconsistent and the price is too high. I'd like to cancel my service, please let me know how to do it. read more

BAD SERVICE!!! BAD MANAGEMENT!!! My experience at this place was horrible. Please do not do business with this car wash. We took our car through the wash and it did not get fully clean. We went back and politely asked them to run it back through and they rudely denied. Just a horrible way to do business. I will never take my car to this place again and I caution others to do same. read more

The worst place to take your car. I took my nearly new car in last week for a wash. After I left I was driving towards Walmart and noticed my windshield with long scratched across it. At first I thought it might be dried soap but when I got home I noticed thin scratches all the way across my hood over my wind shield and on the roof of my car. I called the car wash spoke to the manager, Jose. He remembered me and asked me to send photos, I did. When I took my car in to show him today he looked at it and said he did not do it that I must've pulled something across the hood of my car, my windshield and the roof of my car. I was flabbergasted because allI asked him to do was to buff out the scratches! He said no and pointed it every tiny dent in my car. I asked him for the owners name and phone number he said he didn't have it. He said he only knew the owners name was Sal, no last name! read more

I have been bringing my Tundra here for a couple of years. The job is top-notch, and the team is bar none. The best. I actually just upgraded my package as they have impressed me. read more

I really enjoyed my experience at dolphin auto spa express car wash the people they are super nice and I got to clean my truck with 12 1/2 inch wide wheels which isn't something that you can go to every other car wash they were super nice about it and helped me put a tire shine on after the wash I highly recommend coming here just for the service read more

Really needed a car wash after traveling 1,300 miles. Found this one that I liked. All automated. Reasonable prices. And free vacuums.

This is a great place to get a quick and great car wash. They will do full service including the interior, or I can drive through the basic car wash and then vacuum my car's interior myself at no additional charge. Use of the vacuums is free. They are high-powered machines that are easy to use. read more

The cork came off a bottle of wine that I bought (because I left it in a hot car :( and brought my NEW car to have it detailed and get the horrible smell out. From the moment I made the appointment to when I picked up the car, all of the technicians were AWESOME! They took extra time on my car and it smells like new again. The gentleman who made my appointment said if the smell is still there to come back and he will be sure to get it out. No need to go back because they did a great job and even gave me a FREE car was for the future!! THANK YOU!! read more

I have been to numerous auto spas since getting a puppy, but I can honestly say this has been the best. From the customer service to the quality of work, I'm 100% investing in the auto membership they have available. Thank you Sal! read more

I pass by this new car wash every day, and thought I would give it a try. I was pleasantly surprised! The quality is unmatched; the car was very dirty from a road trip going in and coming out it looked like it had been meticulously hand washed and hand dried to perfection. No dirt left behind! Check them out you will not regret it! read more

This is a nice place and workers are very nice, but can someone tell me if this place will be open soon. I just paid last week my membership on this cargado and after the hurricane I still can not wash my car because this place have been all time closed even after we got power back on. Please let me know if will be close for long time? And if the answer is yes please let me know how can I get my payments cancel. Thank you. read more

Excellent car wash..new and extremely thorough system....never had a car wash make my X5 look sooo clean and SHINY! It looks like it just came off the lot. Very friendly and professional staff. Had the inside cleaned to and they did a very thorough job. Bought a monthly pass and will be back soon! read more

I was visiting from out of town...first of all the service was CRAZY good....everything from the kiosk to the wash...they really cared...understatement ....the car came out excellent....and this wash is beautiful....very up to date.....and professional...I would highly recommend and wish them the best....in all honesty...I have a monthly membership at mine in Ft Lauderadale and this one blows mine away...... read more

I haven't been completely satisfied with any of the full service car washes in the area until I came here. The staff is so friendly and welcoming, I loved it! My car had some sort of residue on top that didn't come off in the initial wash, so they had me go through again and focused their prep on the problem areas. Everything came off and my car now looks like when I bought it. You can consider me a happy customer, and I will be returning. read more

Aliyah was totally the very very best and I'm going to continue coming to your wonderful facility because of her very warm and personal service. Thank you read more

Took my brand new BMW to a car wash. Ernesto was very helpful in helping me select what type of wash I should get. I opted for the monthly unlimited wash When I was vacuuming my car Alex the manager came out and helped me get some stickers off my windshield. That was so nice!!! Great place! Great workers! read more

Friendly, efficient staff, good wash. Taped rear wipers for safety. Will def go back.

I like this car wash however my hubby and I both have black BMW X5's. Car wash 101 is you should spray down a car before ever putting a brush to it so it does not scratch the paint. Every time we go through the wash we have to tell them to NOT put a brush on our dry car and to spray it first. Then what they do is spray a little and then they do not pre brush!!!! It is sooo frustrating. I have even spoke to some of the managers and still no difference. Also we absolutely hate that they use masking tape to hold down the rear wiper and it leaves marks on our window and paint!!!!!! We are going to cancel because of this. However other than these two issues we really like the car wash!!_ read more

Worst car wash ever!! Yesterday, 5/16/2020 I got the premium car wash and when I was checking out the guy outside up sold me to get the bug scrub for $5 even though the bug scrub use to be free. NOT A SINGLE BUG CAME OFF! Such a waste of $21, you'd be better off doing it yourself or going to Progressive on Marco island read more

Nicest carwash I've ever been. Loved the technology and they have plenty options on their menu for great prices. I got the premium express for my Mercedez and it was fast and easy. Will be back for sure! read more