went to pick up my watch today and was helped by brandy again. she is so nice and very pleasant to…read moretalk too. the battery repair on my watch was done so quickly like a day. but it was a sunday and monday when their closed so i picked it up on wednesday. the watched looked better than when i dropped it off. the price was very affordable. again thank you brandy for such great work and customer service. and again bring all your jewelry and battery watch repairs here to thundering seas jewelers in hilo. aloha!!

Impressed by this faith led local business! The owner is amazing she sized my rings, cleaned and…read moretested my diamonds! I have visited twice and both times I walked out feeling so good about my experience leaving lasting impression! They do repairs here, custom designs and support the local community with food drives and I have to say this business is one to support! Mahalo Nui loa Brandi!

My husband ordered the ahi belly plate and I ordered the mahi-mahi fish sandwich. The fish was so…read moregreat and my hubby even saw a fisherman delivering a whole Ahi

Love the upgrade to the larger store. They are all about cultivating the Hawaiian culture through…read morelauhala weaving and not only have hats for sale but also have the materials to make them. I'm not sure I'll ever get to learning to dry, prep, strip, and weave the hala into a mat or purse or some amazing ornaments...but I'll admire and buy them all day. Same goes for the earrings, soaps, sustainable living goodies and clothing.

Best jeweler in Hilo... awesome personality & beautiful work. John's the best. Did a beautiful…read moreremount for me.

John is the finest jeweler in Hilo…read more Owner - Goldschmidt Company

I needed a watch battery right away while in port and they were able to take care of it right away.read more

My daughter was wanting a jade bracelet and we found a beautiful one at Bobs Jewelers. They were so…read morehelpful, my daughter tried on quite a few bracelets before we found the perfect one!

Mahalo...mahalo...mahalo Darlene! I received both of my custom outfits and they fit perfectly! I…read morelove them! Darlene was very helpful with our granddaughter's pink dress (which she loves) and my two outfits! She measured me so the outfits fit perfectly and I was able to choose the fabric color/design/style! That's what I call awesome customer service! I'll definitely stop by again when I'm in Hilo town! If you're looking for local Hawaiian attire, made well, and great value, check out Darlene and she'll be more than happy to assist you in finding a beautiful outfit!

I've had several bespoke shirts for my husband and dresses for me made. All have fitted us…read moreperfectly and the fabrics and designs are amazing. I'm looking forward to my next order

Pretty orchids! Unique way to artistically use them to…read morepreserve their beauty! Jewelry made with pressed flowers for those that don't want big flowers to adorn them

I met Peter at the Hilo farmers market and he is such a delightful person to talk to. He took the…read moretime to explain different kinds of his orchids and patiently answered my questions. I ended up buying a pendant and two pairs of earrings and in love with them!!!

Fabulous collection from local artisans; great variety! Friendly personnel. Love it. This clever…read moreshop is nestled in the stately, majestic banyan trees. If you're looking for an unusual gift that represents beautiful Hawai'i, look no further! There is bound to be something here that will catch your eye.

Right off of Banyan Drive near the entrance to Liliuokalani Gardens sits a little art shop. Being…read morenearby the hotels, there's always the concern you're about to enter a tourist trap but thankfully this place is far from it. Banyan Gallery offers art, jewelry, cards, and small handmade souvenirs from artists in and around Hilo. It's a great place to stop in and buy something meaningful either as a memento of a trip or gifts for people at home. It's a welcoming little building with colorful items in the windows and a table outside. Prices are consistent with unique handmade items - it's not cheap here. I bought a pack of printed cards on my last visit. I'd recommend stopping here on your next visit, you might find a treasure.

This is my favorite antique store on the island. The owner…read moreKalii is truly passionate about antiques. He brings in some really beautiful pieces and often has a story to share about where it came from and how he acquired it. I stop by every time I visit Hilo and take my time perusing the shop because there are so many fun things to look at.

Wow, felt the spirit of Aloha and kindness at The Kickknackery- met owner Kelii, he is super…read morefriendly! He was making a lei while I browsed around and as I paid for my merchandise and got gifted a Pualeikinini lei, I was touched by his kindness. I love the fragrant smell of this flower. I didn't expect that and grateful that the flowers are in season. Just walking around exploring this part of town, I am so glad I made a stop at this shop before my lunch reservations, it was around the corner. I loved looking at the antique and vintage stuff, some items did bring back some memories of small kid times but some were quite interesting to look at. One item caught my eyes, saw a mini cute sewing machine which I had to get for my mom, it reminded me of her ( she had a sewing machine just like it). I was surprised at the price and Kelii even packaged the items up so nicely. My mom was so happy when she opened it, thank you for doing this! The Kicknackery ( cute name btw) is a unique store located in downtown Hilo, that sells a variety of items including: Antiques, vintage collectibles, souvenirs, & quirky knick-knacks. It was meant to be stopping by at the Knickknackery, make a stop here You would never know what interesting, unusual items, one of a kind treasures, you might find or browse to discover hidden gems!

Shopping in Hilo Town, Hawaii…read more.. I remember the name of this store... I was here decades ago when I was active with the Jaycees (Junior Chamber of Commerce). We would have meetings on the Big Island every so often. After our gatherings, we'd roam around the town! This store still has amusing gifts, practical items, and cute stuff! It has postcards, jewelry, t-shirts, plushies, baby items, children's toys, Aloha shirts, soaps, lotions, books, Hello Kitty merchandise, tote bags, greeting cards, and more! Service is very friendly! The nice lady at the cash register asked me about my Shohei Ohtani shirt... LOL! Note: this store didn't have air conditioning... shucks! However, there's free street parking all around the area!

Cutest little shop in Hilo! Definitely a must stop if you are spending the day on that side of the…read moreisland!

My wife took a fairly expensive watch to them for repair. They not only didn't repair it, they…read morerefused to return it despite her calls and demands. Since then we continually receive promo emails despite unsubscribing. Possibly the worst business in Hilo.

I purchased a Diamond-Cut 2.4mm Rope Chain Necklace in Solid 10K Gold - 20" in December of 2021…read more The chain was on holiday sale. The chain broke January 1, 2023. Zales repaired the chain for $56.43. On March 13, 2024, the chain broke a second time. Dropped it off with Zales (Hilo Location) for repair on March 22, 2024. Upon picking the chain up, when the Sales Representative Alexander Fomenko took it out of the bag, I asked is that my chain, it looks shorter, shorter than 20". I asked him to verify if that is my chain. Upon the Sales Representative Alexander Fomenko placing the chain in front of me the chain broke. Zales sent it back for repair, "Make it Right" and to check and verify the length of the chain. Also at this time, the other Sales Representative Isaish Oness-Nakoa came over and said there are additional weak spots. He pointed them out. He pointed out four (4) additional weak spots in the chain. (Note: The rope chain was sent back to repair the one (1) area that broke, not the 4 additional weak spots) I questioned if this was my chain. I questioned if the damage was caused by their jeweler (repair shop). I even said, how is this even possible? Rope chain should not be falling apart like this. I questioned if this is a manufacture defect. I called Zales Customer Service, and they were not helpful. They referred back to "I did not purchase the extended warranty and they can't do anything". I asked to speak to someone higher and the lady over the phone said she is and there is no one above her. On April 28, 2024, I went to pick up the chain and looked at the repair and notice that the repair was not good. The link was not fully closed. I also asked the sales representative about the length and to measure it in front of me. The two (2) sales representatives measured and found it was an 18". The Sales Representative Isaiah Oness-Nakoa stated and tried to convince me and make me believe that it was short due to the repairs. He also made reference to the Jeweler uses good parts of the chain to repair the broken area. I was in disbelief and made a phone call to a local jeweler company, Bob's Jewelers Inc. located in Hilo on April 29, 2024, to ask them the question about repairs on rope chain. I asked when repairing a broken rope chain that is 20", do I get back a shorter rope chain because of the repair. The answer was no. Gold is added to repair a broken chain, never taken away. I spoke with another person who has experience in gold and jewelry, and he gave the same answer as Bob's Jewelers Inc. I spoke with Sales Representative/Manager Isaiah Oness-Nakoa on April 29, 2024 and he said there is nothing he could do. He can send it back to the Jeweler to repair the repair, but without the extended warranty they would not be able to replace the rope chain. I asked how Zales is going to fix/resolve the missing 2" and he had no response but say it came in as an 18". I dispute that. Zales and its Jeweler are the only ones that did the repairs on this chain so if it became an 18" then it was between Repair No. 1 in 2023 or Repair No. 2 in 2024 and "Make it Right" Repair No. 3 in 2024 which Zales were the repairer. Zales does not stand behind its name, product, nor quality. Zales is no longer a business that have integrity nor provide good customer service. Zales just wants to make sales and push purchasing of extended warranty. Files complaints with Better Business Bureau, Consumer Protection Agency, Police Report for missing 2" gold. I posted this on Facebook and tagged Zales, Celebrities who have represented/done work with Zales. I have read comments of horrible stories about Zales and its Hilo Store. I feel sorry for all the other Zales customers who have had very bad experiences dealing with Zales. Bad business, Bad business practice, Poor customer service, Poor quality products.