Recommended...and not recommended…read more
Let me premise by saying I wish I could give Tepperman's 5 stars, especially to the local Chatham Store which has been nothing but amazing every time.
I moved from BC to Chatham last year and had to refurnish my entire house. Glad to say Tepperman's filled a large portion of that piece and the sales staff and desk staff were always helpful and were always there when we needed them. Thank you!
LOCAL CHATHAM STORE:
Amazing Team and huge shout out to Justin Prince. Always knowledgeable, friendly, helpful. In fact Justin was able to help me in 15 minutes what it took Tepperman's Customer Care over 1. Thank you, Justin, for going the extra mile, and essentially saving a customer.
NOT RECOMMENDED:
As mentioned above, the local store is absolutely amazing. I did have the unfortunate experience dealing with their Customer Care. They admitted to me, on their recorded line, which I asked if it was, that they denied my one and only claim while NOT having all the information. Only when I challenged them on the denial, that they admitted to not asking all the details, but still denied my claim despite it, without a chance to discuss, or ask for additional information.
So, either Customer Care at Tepperman's is incompetent, or they are mandated to deny your claim immediately, even without all the information or missing the information and seem to have no obligation to ask, or dig deeper to help you. To add insult to injury here, this was my one and only claim for all the items I purchased throughout the year.
Customer Care should thank Justin and the local team because on the heels of Customer Care I asked the store to cancel the larger order that I still have not received yet.
Thank you Justin and thank you to the local Chatham store for actually listening and wanting to work together. Customer Care should spend some time at the Chatham store.