Recommended...and not recommended. Let me premise by saying I wish I could give Tepperman's 5 stars, especially to the local Chatham Store which has been nothing but amazing every time. I moved from BC to Chatham last year and had to refurnish my entire house. Glad to say Tepperman's filled a large portion of that piece and the sales staff and desk staff were always helpful and were always there when we needed them. Thank you! LOCAL CHATHAM STORE: Amazing Team and huge shout out to Justin Prince. Always knowledgeable, friendly, helpful. In fact Justin was able to help me in 15 minutes what it took Tepperman's Customer Care over 1. Thank you, Justin, for going the extra mile, and essentially saving a customer. NOT RECOMMENDED: As mentioned above, the local store is absolutely amazing. I did have the unfortunate experience dealing with their Customer Care. They admitted to me, on their recorded line, which I asked if it was, that they denied my one and only claim while NOT having all the information. Only when I challenged them on the denial, that they admitted to not asking all the details, but still denied my claim despite it, without a chance to discuss, or ask for additional information. So, either Customer Care at Tepperman's is incompetent, or they are mandated to deny your claim immediately, even without all the information or missing the information and seem to have no obligation to ask, or dig deeper to help you. To add insult to injury here, this was my one and only claim for all the items I purchased throughout the year. Customer Care should thank Justin and the local team because on the heels of Customer Care I asked the store to cancel the larger order that I still have not received yet. Thank you Justin and thank you to the local Chatham store for actually listening and wanting to work together. Customer Care should spend some time at the Chatham store. read more

We bought a new chest freezer from the Chatham store and because they didn't have stock, we waited two weeks for delivery. The delivery guys showed up at the designated time and moved the freezer into our basement. They were quite rough with the move and at one point had the unit standing on end. The salesman said that they would take away the old freezer But the delivery company said no, they don't do that and disposal of the old freezer is our responsibility. They did move the old unit out of our basement for us. The instructions said to wait 4 to 6 hours before plugging it in for the first time. We waited until the next day before plugging it in. The freezer never got cold even though we could hear the compressor running. We tried numerous times over the weekend but it would not get cold at all. We called to complain and were left on hold many times, being disconnected once while waiting. Finally we had a guy named Kyle come on the line and told us that normally we would have to call the manufacturer to get a repair but because we such good customers they would schedule a replacement unit and someone would be calling us with a date and time. So far no call! Tepperman's - poor quality, poor service, poor customer care. Don't buy from them, don't get sucked in! read more

DO NOT buy from this store - customer service is non existent. My son bought a couch - paid cash - waited weeks for it to be delivered - was missing parts - will take 3 more weeks at least to get these - lesson learned - NEVER PAY CASH until, item is delivered !!!! read more

An excellent selection and multiple financing options make this store a great place to shop. The bargain annex is truly that, with great deals on many items. Delivery is on time and the delivery guys are all polite and respectful of your home. I buy something there every year. read more

I was an avid Tepperman's customer up until the last couple of years. Everything...and I mean EVERYTHING, that we have purchased over the past two years has had an issue. Our couch, fridge, washing machine, dining room table, etc. all had extended warrenties purchased with them, and it's a good thing, because we have had nothing but issues with all of them. They have fantastic sales people, but lack in the "customer service" department. You get the impression that there's nothing they can do to help you and basically give you the "good luck" speech. I have never had issues like this at other furniture stores (Leon's) and for that reason will not be returning to Tepperman's. read more