They're okay, until they don't know how to fix something; then they just don't return your calls…read more We have a Samsung fridge that has been giving us problems. Earl E. Austin's came out three times and did different fixes. None were permanent. Now they won't return our calls. That's no service at all.

From the owner: Earl E. Austin & Son Ltd. has been the destination for sales and service of all major appliances in…read morethe Chatham-Kent area for more than 50 years. Our experience and expertise have made the difference. Since the 1940s, Earl E. Austin & Son Ltd. has brought the community quality products and service.

Ken was able to accommodate our schedule very well for the initial visit but I found that his…read moreprofessionalism was lacking. Especially when he requested to use my hair dryer as a way to thaw out our freezer! My hair dryer is dead now (after 30-60 minutes in the freezer). It also took about 3 weeks to get the new part from him and meanwhile we were watching our food and produce to make sure nothing thawed out and went bad. Ken can do the job (figure out the problem) and offer a good rate but I recommend for you to do your homework on what you are looking for in appliance repair.

From the owner: Ken's Appliance Repair has been serving Chatham for decades. Trust the name you know. Ken's…read moreAppliance Repair repairs all appliance makes and models affordably to fit your budget. Looking for an affordable alternative to a new appliance, talk to us about our selection of reconditioned or used appliances. We also have a large variety of new and used parts for fast, efficient service.

Recommended...and not recommended…read more Let me premise by saying I wish I could give Tepperman's 5 stars, especially to the local Chatham Store which has been nothing but amazing every time. I moved from BC to Chatham last year and had to refurnish my entire house. Glad to say Tepperman's filled a large portion of that piece and the sales staff and desk staff were always helpful and were always there when we needed them. Thank you! LOCAL CHATHAM STORE: Amazing Team and huge shout out to Justin Prince. Always knowledgeable, friendly, helpful. In fact Justin was able to help me in 15 minutes what it took Tepperman's Customer Care over 1. Thank you, Justin, for going the extra mile, and essentially saving a customer. NOT RECOMMENDED: As mentioned above, the local store is absolutely amazing. I did have the unfortunate experience dealing with their Customer Care. They admitted to me, on their recorded line, which I asked if it was, that they denied my one and only claim while NOT having all the information. Only when I challenged them on the denial, that they admitted to not asking all the details, but still denied my claim despite it, without a chance to discuss, or ask for additional information. So, either Customer Care at Tepperman's is incompetent, or they are mandated to deny your claim immediately, even without all the information or missing the information and seem to have no obligation to ask, or dig deeper to help you. To add insult to injury here, this was my one and only claim for all the items I purchased throughout the year. Customer Care should thank Justin and the local team because on the heels of Customer Care I asked the store to cancel the larger order that I still have not received yet. Thank you Justin and thank you to the local Chatham store for actually listening and wanting to work together. Customer Care should spend some time at the Chatham store.

We bought a new chest freezer from the Chatham store and because they didn't have stock, we waited…read moretwo weeks for delivery. The delivery guys showed up at the designated time and moved the freezer into our basement. They were quite rough with the move and at one point had the unit standing on end. The salesman said that they would take away the old freezer But the delivery company said no, they don't do that and disposal of the old freezer is our responsibility. They did move the old unit out of our basement for us. The instructions said to wait 4 to 6 hours before plugging it in for the first time. We waited until the next day before plugging it in. The freezer never got cold even though we could hear the compressor running. We tried numerous times over the weekend but it would not get cold at all. We called to complain and were left on hold many times, being disconnected once while waiting. Finally we had a guy named Kyle come on the line and told us that normally we would have to call the manufacturer to get a repair but because we such good customers they would schedule a replacement unit and someone would be calling us with a date and time. So far no call! Tepperman's - poor quality, poor service, poor customer care. Don't buy from them, don't get sucked in!

A Toro 22" - 163 cc - Recycler - Self propelled Lawn Mower was purchased from Chatham Outdoor Power…read more- to replace my old garage sale lawnmower that I had been using for the past 5 years. This Toro Lawnmower with the Guaranteed Start - is a great lawn mower. With easy to adjust wheel heights, larger then usual gas tank - save on refilling during my back yard cutting, and the Personal Pace - self propelled option - has the Lawnmower moving easily and readily at my pace. I am delighted to use this lawnmower to cut my grass and the large 'black' bag can hold a far share of grass clippings or it can be easily adjusted for mulching by flipping the quick-change lever. Thanks for the recommendation to purchase this Toro self propelled model and to Jake and his Staff at Chatham Outdoor Power. Happy mowing!

From the owner: Chatham Outdoor Power specializes in providing customers with a wide range of outdoor power…read moreequipment. Our products include chainsaws, lawnmowers, riding mowers, generators, string trimmers and more. We also offer parts and service for all makes and models of equipment. Stop by our shop to see what we've got in store.