This is, without question, the worst customer service I've experienced in a long time.
Over the course of a week, we spent hundreds of dollars at this Dollar Tree preparing for our twins' 5th birthday. On the morning of their party, we came back to buy even more balloons and supplies. We asked if they could fill a few balloons we'd purchased elsewhere and made it clear we were happy to pay whatever they charged.
The answer? A flat "no."
I understand stores have policies, but this location seems to have confused "policy" with "we don't care." There wasn't even the slightest attempt to help or offer an alternative. After taking hundreds of our dollars all week, they couldn't be bothered to provide a service we were willing to pay for.
It's hard to imagine a business that values customers less than this one. They had every opportunity to create a loyal, repeat customer and instead chose to be rigid, dismissive, and completely uninterested in helping a family on the morning of two little kids' birthday party.
Customer service isn't just scanning items and taking people's money. It's about treating people with a basic level of courtesy and recognizing when a tiny bit of flexibility could make someone's day. Apparently, that's too much to ask at this location.
We'll be taking our business elsewhere from now on, and I'd encourage anyone who expects even average customer service to do the same. Another dollar tree further from our home was happy help. DO NOT GO TO THE KNIGHT AND KINGSWAY LOCATION.
If I could give them Zero stars, I would. For the record this is my first review ever, but they were so unhelpful - I have to. read more