On May 11th, 2026, at 10:37AM in completing my shopping at the #01347 Wal-Mart on Austin Hwy in San…read moreAntonio, Texas, I checkout through the self-checkouts. Upon receiving change, having paid in cash, the register continuously tried to complete the transaction, in releasing of my due change. However, for whatever reason it merely rambled on until I waved for the associate attending the area of the self-checkouts, wo was watching the whole time but made no gestures to walk over and assist me until I waved her over... I told her the machine still owed me a nickel but was rumbling on and on, in not releasing the nickel. She merely replied, "Humm, I see." Finally, the machine spit out a receipt tape reading ERROR in owing me still a nickel. Standing there, looking lost in what to say or do, she asked me, "Do you still want your nickel?" I replied "Yes, it's my money." She then signed her name on the receipt and told me I had to go up to the Customer Service desk for it.
After a waiting behind three other customers, and then once at the desk, having to wait of the ginger-grey haired associate working the area alone, to put up some merchandise into some bins, in which she made no hurry in doing... she then walk back up to the counter and merely said, "Yes?" I told her about the situation and what the associate at the self-checkout said, handing her the signed receipt. She then grabbed a dime she had laying on her register and said, "here." I replied "fine" taking the dime and then told her I needed my receipt back and took it for proof of my purchases. She could tell I was annoyed with her in manners and unprofessionalism and only than as I was already walking off offered an apology to in in saying only, "sorry about that." I continued walking away, not replying, or looking back.
Addedly, while shopping in purchasing Lodge brand frying pan, when I checked out, it rang up $5.00 higher than the shelf price. I did not bother in making a fuss about this as I wanted the item. But also, while shopping in the men's wear, in looking over the "No Boundaries" merchandise, I could not find a price tag anywhere and any of the garments there of t-shirts, short, hoodies, etc. throughout the whole display at all. There was not even overhead pricing or advertising for the brand name. And it was obviously not a display having been recently set up. There were obvious signs of the garments having been shopped through.
In conclusion it is sad to see that not only has Walmart fallen short from its days of proper signing, pricing of merchandise, stocking items in their properly place... but more than anything is the lacking of customer service in merely showing respect, professionalism, and manners is something David Glass, Mark Schwartz and Sam Walton himself would have NOT tolerated. But I guess, for better or worse, the lack of accountability now found throughout our society, Walmart too, has jumped on broad that bandwagon clearly -for the worse.
