Where to begin? This Dollar Tree is truly a mixed bag. It often needs to be cleaned and restocked and the staff are at times unkempt, unhygienic or unfriendly.
Yesterday's experience with Rachel, for example, was singularly unpleasant. Rachel seems to enjoy a disproportionately high opinion of herself, as she felt no qualms about barking orders at customers like a little commandant. "I can take the next in line... I said NEXT in line," she said nastily, when I moved to occupy the lane she'd opened, as I was closest and no one else had moved to accept her invitation. I tried to explain and she cut me off and waved someone else ahead, despite her manager's immediate rebuke. That's fine, I'm happy to wait in line. What I'm not happy about is being reprimanded and ordered around as if I'm a child in Miss Rachel's classroom, and I did respond accordingly. In retaliation, Rachel closed the lane immediately after helping the customer ahead of me and flounced off to the breakroom, announcing "I'm closed," after I had already placed items onto the conveyor belt.
But never fear, Kristin stepped in to save the day. Two days into her new assistant manager position and she handled the situation with grace and aplomb. She stepped behind the register, apologized for Rachel's reprehensible behavior, checked me out and sent me, mollified, on my way. I must say, as a retail manager myself, if Dollar Tree ever parts ways with Kristin, do send her my way. Kristin is the only reason you get three stars instead of one.
Rachel, on the other hand, I could vehemently do without. The two missing stars can be laid at her doorstep. read more