Worst customer service experience of my life. I wish I could give negative stars. I understand that these employees probably receive minimum wage and they work at a dollar store, but I have worked minimum wage retail/customer service jobs and I believe that regardless of what you're making, you have a job and you should constantly be working to keep your job and do well at it.
I found everything okay, the store was clean and organized, I didn't need any help (none was offered, but I wasn't there long). I got in line and ended up being checked out by the rudest employee I've ever encountered, named Karla.
So she didn't greet me or ask if I found everything alright or anything. Rude. I heard her ask the person before me for her ID for her credit card so I gave her them right away and she said (with attitude) she needed a government ID. I was confused because I gave her my military ID. So I looked at her and I'm sure I looked confused because I was and she was like (with extra attitude) "I see you looking at me all crazy but I need a government ID.". I told her it was government issued. I thought she thought it was a school ID or some other lesser form of identification. Then she was like (with growing attitude) "I know this is a military ID. I need a state ID or something." I was like okay...so I gave her my license and I was mad because of her attitude so she could probably tell I was mad then she goes on to tell (in such a RUDE manner) me that's how she was trained and that's what she needs and blah blah blah and she just stares at me and then asks me (in a rude, sarcastic manner) if she can do her job! I was like uh yeah. So she looks and my cards and does she hand them to me? No. She gives me a look and then tosses them onto the counter. I was like okay bitch. So I put them in my wallet cause I thought she slid my card and then she was like uh, slide your card. So I was pissed at this point and asked my husband to fuckin pay. And I walked out. I chose to go stand in the cold, windy rain instead of deal with her ass. Mind you, I'm from San Diego, so it was the coldest weather I'd ever been in! I was PISSED. I got her name (which I had to get from the receipt because she didn't have her name tag on) and did the phone survey, sent an email, and called her supervisor. I was livid.
When I called her supervisor, he stood up for her at first, which I understand. I work in customer service, and you want to listen to the customer, but it is important to make your employees feel like you believe in them. Normally that would be fine, but in this case, I was like fuck that. I pointed out again how rude she was and what happened and he told me he would talk to her. He did say that the employees are trained to ask for a particular kind of ID because they need one that has a birthdate on it. I'm not very confident that he will talk to her because he seemed rather irritated with my call, but who knows. He might.
My military ID says "PROPERTY OF US GOVERNMENT" and has my birthdate on it. Asking for a state issued ID instead of a government ID would be a lot more accurate and although I still would have been confused, I would have been a lot less confused and known exactly what she wanted from me.
Why is a birthdate relevant to a credit card? I use my military ID at my local Dollar Tree locations (and every other place in which I need to show an ID) and I've never had a problem before and they don't even require an ID unless you spend more than a certain amount (I can't remember if it's $10 or $20). I spent $4.35 here. It was $4.35 more than I should have spent and I regret spending every penny.
Irrelevant because this is just opinion based, but my husband and my friend who were with me said afterwords that they halfway thought she was going to fight me. Karla, get your shit together or you're going to be out of a job soon. read more
