Ed the manager at this location, really needs to take a couple more courses in customer service. The store needs major improvements when it comes to organization, cleanliness, customer service.
I placed a pick up order of two cases of hand soap. I received an email letting me know that my order was ready for pick up and I went to pick it up three hours after I got the email. Everyone seemed very annoyed that I placed a pick up order in the first place. They said the items were still in the truck and I had to ask them well "can someone go get them?" After waiting approximately 10 minutes I was able to get one of the cases and an incorrect case. I had to wait another five minutes for them to place phone calls, and walk around pretending to do things before I could get the other case of soap. Shireen was the main person that I dealt with and she really seems to hate her job. I suppose if I worked for someone like Ed I'd hate my job too. Their system for online orders really needs to be updated from its current hot mess state.
Special shout out to Jonathan the cashier who was really sweet the entire time even though Shireen and Ed were constantly talking down to him. read more