Just terrible workers that have the most disrespectful and rude behaviors. They were rude to us when we went in and yelled at us, literally yelled! At us leaving! They had bad attitudes and were taking their bad day and leaving it on customers read more

I want to thank the staff at Dollar Tree on Barton Road. Their store is always clean and organized. I appreciate you!

Service Selection Value Dollar Tree price-point discount chain Chesapeake supported variety. read more

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this? is definitely a 1 star review reason you ask? it's because of the SERVICE okay so me and my older brother we rode our electric scooters to dollar tree and there was this lady named CAT and she told us that we are not allowed to bring them in but every time this lady who is so kind !! wouldn't care and she's so chill and then we told her they would always let us bring them in and she put her hand up and she went inside and then we just left and went to Dollar General and they were so kind and also let us In #DOLLARGENERAL and we got our things and left so 1 STAR! read more

Trash customer service and the line is always tooooo long , slow workers , worst dollar store.

Terrible customer service and way overpriced items! Items up to $5 and the cashier was being very rude about me doing card first then cash maybe that's a new thing I'm not aware of but after when I tried to pay her just cash I told her I would give her the change so I didn't receive pennies back and she straight ignored me and gave me coin anyway. read more

I would like to give a huge shout out to the manager Miriam at Dollar Tree in Grand Terrace. I usually avoid coming here because of my previous experiences. However this morning I came in (02/05/24 ) and was so impressed I did not think I was in the same store. The organization and cleanliness this store had was amazing. Every one of their workers was working hard stacking shelves and putting things away. The store was so clean and organized I had to acknowledge the staff to the store manager Miriam. I learned that she is the new store manager and you can actually see such a difference in the store itself. I would like to give them a five-star review as it is more than deserved. Thank you Miriam for making Dollar tree a pleasant experience. I will continue coming back read more

Worst customer service ever. Even the dollar tree in San Bernardino off of Highland Ave. has better customer service. Never coming here again! read more

Ive been a long time customer, the one overweight manager with a dark wig is always rude I just wanted to exchange a card and do some additional shopping. She said she'll exchange it this one time, in front of customers. Always rude! read more

I don't know if Nancy is a manager or not but she literally does not know how to talk to customer or have an understanding of professionalism . I went to look at the balloons and she forcefully told me to stand in line . I was just looking at the styles , she didn't have to yell at me like that. The line was long to check out and she just stood at an empty cash wrap talking negatively about other associates that worked there with another employee , girl no one cares that so and so can't have good closes but what I do care about is waiting in line for 20 mins because you won't help your cashier. read more

Probably the only Dollar Tree I do frequent considering the other ones near me are more busy and in more busy areas. This place may seem smaller than the bigger "city" versions, but its cleaner, more organized, and good enough if you want to pick up some stuff quickly and go. Plus, with it being the only big store in its plaza, there's ample parking. And it's a Dollar Tree store. That's clean. Don't think there's more to add to it. read more

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The worst customer service ever! We went and were in the only open line and nobody came to help for 10 minutes. There was a worker in the little room who kept saying "I'll be right with you" and never came. Another worker came out saw us and went to another lane and said "I'll take the next customer" and the people behind us ran over there. Instead of the worker saying we were next she helped them and looked at us. We left out stuff because that is ridiculous and as I walked out I told her they had bad customer service and she continued to ignore us. It was two ladies working at 8pm on Saturday, June 11. read more

Customer service is mediocre, sometimes a bit over average. The main reason for my 2-Star rating is because of THE LONG LINES! Every time I come here, there's usually a massive line with only one cashier ringing out. It's ridiculous and I feel bad not only for the customers who are trying to just "run-in and run-out," I also feel bad for the pressured cashier. read more

I love this dollar tree ladies are always so friendly and the store is always cleaned and organized this is my dollar tree I go too

If I could give dollar tree 0 stars I would. The lines are horrible and the middle aged ladies who work there have no training in customer service at all. They give you so much attitude!! read more

I like dollar tree a lot. I can find tons of stuff for only $1 so who can complain. This location among the chain is really well kept and the staff is never rude or overly chatty. No complaints about it whatsoever! read more

This store is small and very cramped. I've been coming here for two years, and didn't realize how bad it was until I went to the one in Norco. I agree with the customer service for the most part. Most of the cashier's are gone from the register, which I understand because aside from cashiering, they are given other tasks. But when someone is at the register, they'll come when they're ready. There is one woman who I've come across a few times (wish I remembered her name), who is great when dealing with customers, but is so frustrated with the other employees, she loudly reprimanded them in public view. I still love her because, after working retail, I understand what it's like to work with a team that could care less, and she still holds customer service as a priority. read more

The employees are very nice, the store is clean. My go-to place for lots of things that would cost so much more elsewhere. I make special trips here often just for the savings. read more

I am planning a paint night on this rainy day in June. And was in need of last minute material.. Because of covid so many places have run out of things. I knew I was taking a chance of not finding what I needed... sure enough, I came here to find what I needed and the shelf was out! I asked one of the workers for help (I dont know her name) short brown hair with bangs (bob cut). She went out of her way to help me find what I needed. So great! An example of wonderful customer service! read more

I usually love this dollar tree, the cashier tonight was so personable & fantastic. My only issue is that tonight of all nights when it's Christmas Eve & extremely long line, a time when people are rushed, and excited. The bathroom is closed. So I go to Your employee and ask politely if I can use your restroom. The response I received from "Kelly" was very offensive and rude. I wanted to write and let you know that an employee was acting outside of the core values of your company. I just know you would not approve of how this employee chooses to represent your company. Her response was very aggressive as she twisted her face in disgust as if what I was asking was unheard of. She responded in such a short manner says, "No the bathroom is closed", and turned around without even acknowledging my presence. Not once did she even make eye contact. She acted as if she had no compassion for issues like this. I then went on to continue shopping but not before i witnessed her going into the bathroom herself. She used a key and I waited for her to return so I could confront her about the restroom policy but she never came out as I stood there for 15 minutes I finally decided to leave but not until after waiting in line for 10 minutes to check out as there were many people and yet only one employee on the register since "Kelly" was in the bathroom herself leaving her co worker to struggle aT the register. I could only imagine what takes place when there's only on employee doing their job. I imagine people would just walk out without paying or resort to stealing. Please look into the matter as I would hate for your store to shut down due to loss of sales and loyal customers. read more

Nice store, always able to find what I need. Store seems well maintained. The staff is nice and greets you when you walk in. The only complaint I have is some employees sharing a bit more information about their personal lives than a 2 minute customer check out should kmow. read more

Hire people who like to work not ones who are rude on the daily. I understand during the holidays stores are busy but no need to be rude. Cashiers working today he was very rude. Come on now this store is in need of a lot of changes read more

After shopping in the store, going to check out, I find out that I can't take the basket outside to take my items to the car. How stupid! I would return the basket to inside the store, but they expect me to carry all my items in my arms to my car. I won't shop here again. Common courtesy people! read more

This location has excellent customer service experience always so friendly and Associates always have a smile on their face and are always greeting making me feel welcome read more

Unfortunately this store has gone downhill the past few months. The level of customer service can be demonstrated by the "uncaring" nature of the response of the manager when a customer asks if the store carries "X" or when, as today, until I made a comment, evidently didn't care whether a customer shopped there or not as at least 2 isles where filled with boxes making it impossible for the customer to access them or when going to the register, the employee had to explain that she was stocking "X" and apologies for not tending her register. I now recall that I registered a complaint against this store in 2015...Today I was attempting to access their customer feedback without success so I hope they look at Yelp to improve their location management. read more

Seeing as how it's well past opening time and the door is STILL locked. Poor customer service.

I wish i could give zero stars! I used to come to this location all the time! I came today for the first time in a while and it was horrible! It is a mess! I asked about an item and the manager was so rude about the way she answered. I will never come back for sure read more

It's clean and friendly. Some items are even less than $1. There is now a small food section in the freezer/refer area. The carpet is a welcome upgraded feature. The staff even "welcomes" shoppers when they arrive. It's a good store for dollar priced items. read more

Employees don't know how to talk to customers , one of the managers Stephanie (?) I think her name is has an attitude , not sure how she acquired that position . Please teach your employees some damn manners and respect . The store is dirty . There is stuff in the middle of the floors in some aisles . There is always one damn line open and a line of 15 + people . Get more employees and maybe a manager that are actually customer friendly . Horrible customer service as well . Save yourself some time and go to another dollar tree . read more

Great service !!! Fully stocked !!! They have Tons Of ítems everything which is a Dollar or less !!! Never really busy

Oh heck no!!!! One register open the line is 12 deep and the manager comes out and says sorry we're changing shifts right now. GET YOUR BUTT ON A REGISTER LADY!!!! read more

Great Dollar Tree store. Friendly and efficient staff, easy to get in and out of quickly, and ample parking. Only issue is that many times I've been there, there has been a lot of trash on the sidewalk and in the parking lot. Not sure if this is an issue with the store or the complex? Either way, we're regular customers here! read more

An issue with this company. ..brought in legitimate coupon (they say they accept them) for Lime-A-way. The coupon didn't go through their register system -therefore they refused to take it! Manager first name starts with an N. read more

Store is always upside down with boxes all over the place, items thrown all over you have to watch your step. Poor customer service cashier is not even friendly and greets with a hello when you get to the register. I will not be going back to this location. If you are looking for a more put together store visit the one in San Bernandino near the metrolink. read more

The person claiming to be the manager is rude and very un professional. she made it as difficult as possible to pick up an on-line order...no thank you or any common courtesy. the store was a mess with stock everywhere. read more

This dollar tree is very dirty and unorganized and cluttered and there is always only 1 line open. Also pretty sure on the carpet in the snacks isle there is a huge stain (looks like a throw up stain not %100 sure though) gave 2 stars only because the prices are good but everything else is bad read more

I recently visited this store i like the fact that it was less busy store well i soon found out why i was shopping when my daughter had a little playful laughter and the manager that has blonde hair hispanic told me that if i can control my one year old from the noise because this other older ladies were complaining about the noise how do you control when your daughter from laughing horrible experience don't shop here if you have small children no family friendly at all. read more

i will never go to this store again!!!! i came here on a busy sunday afternoon and saw 3 employees standing around while only 1 was working the register. the line was all the way down the aisle! i asked one of the employees to please open another register but she claimed she was too busy (too busy doing nothing!) after about 20 min. and my ice cream melting in the line i droppped everything and left. the manager here(if there is one) should be fired along with the other lazy employees who like to stand around to do nothing! read more