I went to shop yesterday and was greeted as I walked in and found the store well stocked. I ended up with a cart full of cleaning supplies. When I was at the checkout I had trouble paying with my credit card, and Elizabeth at Dollar Tree kindly stepped in to help. She was cheerful, patient, and made the whole experience much easier. The customers in line also really appreciated her friendly service! read more

I was lucky enough to be in Elizabeth's checkout line. She was friendly, knowledgeable and fast . Elizabeth helped me find the items I was looking for and made my shopping experience a pleasant one . I will be coming back because of my interaction with her. read more

It's a Saturday morning at Dollar Tree Big Bear Lake. Don't bother coming to buy something with a quick in and out. The line is a least 30 people and only one cashier. The movement of this line is made even slower by the lone very chatty cashier. Hope I make it out by lunchtime. read more

Had what we needed and they actually hurried through the lines not like some other dollar trees maybe since it was snowing? But overall great vibes read more

My son said the restroom was filthy. No toilet paper and the seat was covered in feces and only one restroom available which was for men the other was out of order. The store is well stocked with various selection options. The only complaint would be the restroom/bathrooms obviously are ignored! Alma read more

Just moved up to Big Bear in this store needs a lot of attention. Definitely, there's no supervision. There's no area manager district supervisor or corporate helChecking on this store. Can't blame the employees. You can only blame the company itself for letting the store be in such bad shape as it is I would only hope the dollar tree would reach out and fix the store ASAP. read more

They refuse to accept 50s and 100s which isn't the real problem, they chose to wait till you're at check out to be rude and aggressive, and yell at you to go to Vons if you can't use a card Jen the "manager" was very rude, and was also rude to the sweet young man mark who was the checker like it was his fault I only had large bills when he was asking her for guidance for the situation He seemed like he was new there and simply asking for clarification. The woman in line behind me was so appalled with her behavior that she followed me to my car and asked me to go back in with her so I hope the store manager Nick sees this so he can deal with Jens shitty attitude I really hope this isn't how management treats all the employees and customers, what a joke. If you are refusing large bills it should be posted somewhere as to not waste my time, or the checkers. read more

Rude service from a customer service rep by the name of Joseph, had no name tag no smile, no greeting, I was afraid to ask him a question. And as I walked towards the counter the guy asked if I had any questions. I said said. Do you work here?. Had no idea who I was talking g to after that. Thank God a another miss working there helped me with a greeting smile and answer to my question with awes9me service. But the Joseph rep, . I had no idea what his deap was but maybe he was having a bad day. . . Hopefully service gets better there. ​ read more

Came in for a few things One cashier and 20 people in line. The manager and another associate were tucking it up as people were in an unacceptably long line. The manager amd associate took care of a fellow employee's order prior to helping customers Kelly, who was all alone was gracious to all customers. She called for help but was left by herself. Shame on the manager and associate for not prioritizing customer service read more

Dollar Tree - Lazy manager - Discount Store Near Me - Big Bear Lake, California

I have recently moved to the area. Being on a strict budget, the store is handy to use if one is willing to make the drive from Big Bear Cities. As one who is Deaf, it is difficult to communicate with staff in assisting with my shopping needs. There are a few employees that I have crossed paths that had no difficulty understanding who I am. As I had finished up my shopping experience, an employee was processing my items to be paid for and from my understanding, there is an additional fee for a bag. At the time, I was not asked if I had wanted a bag for my items, as I am aware of the additional fee. When I had arrived home, I noticed of the charge on my receipt (I have attached a copy of the receipt [with name blurred out for privacy purposes]). read more

Dollar Tree - Various items purchased but focused on bag fee, which was not asked if needed. - Discount Store Near Me - Big Bear Lake, California

Stopped by to pick up some snacks and candy while in town. A lot of their shelves were pretty bare and there was only 1 cashier which made checkout take a little while read more

Dollar Tree - Outside - Discount Store Near Me - Big Bear Lake, California

I actually liked this Dollar Tree a lot. I came here a few often for games and supplies for work. It's a great place to find things for your students or clients if you are a teacher or counselor. If you work in education or mental health, you know how quickly toys break or get taken. The Dollar Tree is where I go because at a dollar a piece, you can't get any better than that. This one is relatively clean by Dollar Tree standards. It's not nice or lavish, but come on what do you expect? It's the dollar tree lol read more

If you've ever been to this dollar tree and said your interaction with the manager was pleasant I wouldn't believe you for a second. Jen was an absolute disgrace to the company. I couldn't even believe dollar tree or any company for that matter would hire someone so lazy, incompetent, rude, and someone with such a lack of professionalism. It was Fourth of July weekend I came in to buy a few toiletries and a gift card for my niece's graduation party. The wonderful cashier rung us up and said she would have to do a separate transaction for the gift card which was no issue. I payed for my purchase, then she scanned the gift card and said "let me call my manager to put in the pin". Again no issue, manager Jen comes out and says "what" the cashier says "I need you to put in the pin so this customer can pay for her gift card please." It takes 5 seconds to put in your pin and then go back to your break so you could tell I was very shocked when Jen with the most saltiest attitude said "I'm on my break she can wait 10 minutes." Jen. Why would I wait 10 minutes for a task that takes 5 seconds to do. If anything you could've done it and added 5 more minutes to your break. Such an embarrassment to your company dollar tree. When I searches up this dollar tree on yelp Jen had already been mentioned in other reviews about her terrible service as well. No shock there. read more

I used to work at Dollar tree but they fired me and they discriminated me of my disability so I recommend do not shop there because they treat their employees and their customers like crap. They were very rude to me. I was. One of their best employees, but the managers treated me like crap there so if you guys are trying to get a job at Dollar tree, I wouldn't they like to pick favoritism there and all the managers would pick on me when I was doing truck. One of the managers told me that I needed to move faster and one of the other managers. He told me when they asked me to go clean the bathrooms that I told them no I went and did what I was told, so I would not recommend working for dollar tree. They are rude and one of the other managers just because I was doing glasses. She was rude and told me oh those are for a cashiers only and straight up rude about it so I will never shop there and I give dollar tree a one star review, for how they treated me they picked on me because of my disability and they really hurt my feelings and made me cry so I called corporate for how I was treated and they are very rude and all four managers were rude to me And was discriminating me because of my disability, which is wrong read more

I have loved dollar tree for every since I remember I go there to shop. But after tonight I feel disrespected, disappointed. My mom and I had gone to the store because we love spending time there and we always go to the makeup section. We were looking around and when we got the the makeup section. My hands were full so I put some things in my baby's stroller and the employee there look at us weird and at first I didn't think much of it but then she started following us around. My mom and I went to pay and there was a guy in front of us (mind you same race as us) she was I guess you can say "nice" to the guy but one we were next to pay that she checked me out she asked in a rude way " are you also going to pay the things in the stroller." To which I answered in a calm way "Yes?!" She literally had to look at the stroller to make sure I hadn't taken anything with out paying, I had to move my baby's blanket so she could see. And my baby was sleeping that's why I covered her with a blanket plus it was cold. And I was weird out because i'm pretty sure she saw me go down and get the things out the stroller. My heart dropped because I have never been questioned and I always get off with my baby's stroller.She is a white girl, blond hair, she had a bun, blue eyes. She was super rude read more

We made a 15 minute drive to town just to grab some household paper goods and cleaning supplies. Google had listed that they closed at 7. When we arrived they had signs in the windows that said they closed at 6:50. It was 6:41 and they had a girl guarding the door not letting anyone else in. Pathetic. Luckily Vons was close by. read more

This store was big and clean. Everyone wore masks and the cashier wiped down the belt between each customer. This was one of the better dollar trees I've been to. read more

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Everyone loves dollar tree. And with some creativity and ingenuity, you can pretty much do anything with what they have here. Whether you're looking for munchies or crafts or just a little something to spruce yourself up, it's a fun place. read more

I was in the store for 25 minutes and for the entire time one of the cashiers had her face mask pulled down exposing her nose and mouth. When I went to the managers office to complain a women came out without any facemask. When i told her about the cashier she said that the cashier found the facemask uncomfortable. If it bothered me I shouldn't shop there. Shame on the cashier and the management that they don't care enough about their customers to try to protect them. read more

Dollar Tree - Not wearing face mask - Discount Store Near Me - Big Bear Lake, California

Shopped at $ tree for 24 yrs. I hear people been talking bad about it. Just wanted to let you know the truth. Tina, is the manager... she's really nice, she helped me when I returned light bulbs. Later that day I came back for one more lightbulb, and asked for Tina, and Erin came out of the office and said she could help me. I told her about the lightbulbs and how I returned 4 but got credit for 3. Erin looked at my receipt and said just go ahead and get another lightbulb, youll be ok. these ladies are great! G read more

I love Dollar Tree and this location has all the basics you need for a weekend up in BB! So why only 2 stars? This location seems to never have any helium and I have caught them lying about it. One day, I was in line and saw Cashier A filling up balloons for a customer. Then Cashier A left (I believe her shift was over) and I asked my cashier (Cashier B) if we could buy one balloon. Cashier B said there was no helium even though I just witnessed someone else buy helium balloons?? And I didn't see Cashier A tell Cashier B that there wasn't anymore more helium? I ended up going to Ralph's next door and buying a huge birthday balloon for $30 because options were so limited . I saw Cashier A in the same line as me getting some stuff!! I asked her if there was any helium left at DT because my balloon was ridiculously expensive and she said, YES AND THAT CASHIER B WAS LYING. I felt mortified and didn't want to confront Cashier B since I already had a balloon. We had a birthday to celebrate that night and didn't want to show up sour! I drive from LA often to celebrate birthdays and holidays here. I've been to this DT every time and I always ask for helium. The answer is always the same without any of the cashiers checking the helium tanks: NO. I've been here 15-20 times now? What are the odds that they never have helium when I'm there? I know now to buy helium balloons below the mountain or to bring a helium tank for birthdays. I advise that you DO NOT RELY on coming here to get affordable helium balloons. You may end up spending triple the price next door! read more

I have never been in a Dollar Tree that was a jacked up as the one that is in Big Bear Lake. The manager is awful at serving the public. Witnessing with my own eyes. Her friends show up and she closes her line and asks us to move to the next line with 20 people waiting already. read more

I may have saved a few bucks here but it sure wasn't worth waiting 30 minutes in line because the checker was either stoned or operating in super sloth mode. I have never waited in line so long before. I was starting to ponder the meaning of life and count all the nails on the wall. Despite the agonizing check out process, this store does have a lot of variety and items for sale. The last time I was here some of the shelves were empty but overall, I think it's a solid place to get some hand towels, household stuff, and party decorations for cheap. It's not a one stop shop so I do have to get the rest elsewhere though but I'm glad there is a dollar store on the mountain! read more

Unfortunately not a great one. I'm a local and come often, most of the employees are in a bad mood. There are a few gems but typically just not very kind. They are supposed to close at 7pm, I came at 6:50 to get ice and thy wouldn't allow me in the store. If they close at 6:30 or 6:50 it should say so. I've worked in retail and also many restaurants, they always take customers up until the closing time. It's a bummer. read more

Love the prices here. So much for a buck. Love it. Large store and I buy essentially all my cleaning products and cups and plates etc etc. I'm very bummed about 1 thing. I don't think the staff is really happy to be there because they seem to close 10 to 15 minutes before they even closed. But that's Big Bear. read more

Give them a break y'all!? Will ya? It's the dollar tree for Pete's sakes! Generally a nice place to buy snacks and birthday party stuff. Snacks and brick a brack. Yes brick a brack! Ha ha. So next time you go to a 99cents store, check and see how much it REALLY is. This place sells EVERYTHING for A BUCK ! No more. No less Bravo. Love it! read more

Customer service is great from cashier but manager is rude af saying they don't do balloons after 12 pm like whose gonna have a party early morning this store is just a mess.. also she should put a sign that says no balloons after 12 pm so nobody requests them read more

The management of this store is just abysmal. Just one register open, on a Friday night. The line is approximately 20 people long. Management needs to hire and staff this store with more cashiers. read more

Dollar Tree stores are almost all the same, but this one is a little bigger, which is convenient for those who are camping and are in need of getting some last minute supplies. The store is fairly organized, I found some camping essential items. Customer service is okay. Though the only thing I'd advise is that the kitchen ware items easily break or are not in good quality to use. read more

This place is a typical mountain joke. There was a line to the back of the store with 1 register open. There was other employees there that were just zombies walking around looking busy. I will not shop here again I'd rather pay more somewhere else read more

This Dollar Tree rocks! I stayed at a cabin which has a jacuzzi (I didn't know before hand). With no bathing suit in tow, I went here and found women's t shirts - 100% cotton, too! They also have some children's clothes. Plus to my delight, they sell Mary Janes and Bit O Honey! Nostalgia candy for me. :o))) I've only seen them in by-the-pound candy stores until now. They also had nice Betty Crocker "Tupperware" and a great beauty supply aisle and large end cap of nail polish. The store is organized, clean with fast, friendly check out. It's also great that Vons, Starbucks and DYI home depot-type store are also in the same shopping center. VERY convenient! read more

Ok, food pulled due to rats! Yep, look up the San Bernardino County Health Department report. EE also told me, they had been working with the little critters around. Apparently a large issue. That happens, just take care of it. I was screamed at by another ee when I asked why no food? She screamed that it was none of my business. Well, it is public health dept. Some employees nice, manager is an idiot. I asked mgr for pipe cleaners. Was told, nope. I happened to go to the other side and a lady stocking, showed me 3 different types. Apparently the large lady I asked was the manager. She said " I do all her work". The manager does nothing except have a bad attitude. read more

The store redo looks great. Heather was doing a fantastic job taking care of the customers.

It's a great place to find anything you need for party decoration and stuff. Also I like their garlic toast for just a dollar. 6 pcs frozen!! read more

Dollar Tree - Discount Store Near Me - Big Bear Lake, California

Please change the hours on Yelp and google because the schedule is wrong it says close at 8:00 on Sunday but they closed at 7:00p.m.

This is located in a center anchored by Vons. I came in here on the last day of November. First, I didn't even bother picking up a basket because I thought it was just another cheap trinket store. I was actually impressed with the selections here for such bargain basement prices. I found useful items such as hair accessories, name brand laundry detergents, puzzles, and bulk top brand candies. Cashier was very friendly despite having to deal with a long line of customers. I was glad to have a number of items crossed off my shopping list. read more

They were understaffed, short when you asked for help and not the friendliest. The only reason I'd go is for the price, otherwise I'd never go back. I assume that's their goal though. Just don't forget you get what you pay for here. read more

I gave this place 3 stars because today I was shopping with my husband. He is on dialysis and noticed blood squirting from his arm (where the huge needle goes in) and onto the floor. Sometimes this happens with dialysis patients even though it's bandaged tightly. Two women, who were shopping separately, immediately asked if he was okay and if they could help. One lady went to grab tissue as my husband's holding his arm and I went to the front of the store to let the cashier know. Katie is her name and she didn't seem concerned. I cleaned up some of the blood with tissue but it was smeared on the floor. I placed boxes around it so no one would step in it. Thinking that someone was coming immediately, I went on shopping. About 20 minutes later, I went to check out and asked Katie (cashier) if someone had cleaned up to blood off the floor. Her reply: "Uh, I dunno." I went to check and the smeared blood was still there! I asked Katie to call a manager and waited. Less than a minute later, an employee walked right past Katie and said "I'll be right back." I asked Katie if that was the manager who just left and another checker, Emma, said it was. Katie didn't say anything and seemed irritated at me. So I told Emma the situation and she immediately went and cleaned it up. Heck, I would have cleaned it up myself if I had the proper cleaning solution. Turns out they used a regular cleaning solution right off their shelf. read more

Guys the worst customer service , went in to buy some balloons, the store manager "Margarita" was super rude , cashier asked if she can get the ballons for us and she was " No have them get them themselves"! She was on her phone since we entered the store! She doesnt even seem to care for the store, who even promoted her to manager. read more

I just came in there to get balloons for my daughters first birthday today and margarita the manager was very rude and not helpful . She would not help us with balloons we wanted and told us to get them ourselves . I am a manager myself and I understand times get stressful but this was just very un professional of her . The dollar tree in big bear has the worst service out of all dollar trees I have been to. And when my sister asked for her help she said it's customers jobs to do it themselves not hers. read more