Needed a 1 day SUV rental and had found a great deal online at this Budget. Easy to get to by…read moresubway and when booking could arrange another convenient Manhattan location to drop off without additional charge. The woman behind the counter was very friendly. The only things to note: 1) They don't have access to gas, so the gas tank was less that full; 2) The outside of the car could have been washed beforehand; 3) Especially if your driving less than 75 miles, keep your receipt for filling up the tank to show when you drop off the car, otherwise there's an automatic charge for gas that is likely larger than what you paid for the gas. Definitely, I'd rent from this Budget again.

Really bad!!!! Go elsewhere line at JFK was crazy long and many issues with people actually getting…read morethe car. If it was not prepaid I would walk to one of the others.

I went inside to get us a good car rental for 5 days, and I got us a good reasonable car good with…read moregas mileage. Enterprise really have good cars and good rates for rentals. You have choices to use your own insurances as well. Nice people working here. I also used Enterprise on my trip in New Jersey as well. I highly recommend Enterprise. They will get you in the car you want.

Bad experience with Enterprise in October 2025 detailed below…read more I live in Colorado. Prior to arriving in New York, I lost my physical credit card. My new card did not arrive in time for my trip. Understand that it's standard for most car rentals to not accept Apple Pay / cash. However, Enterprise made it very difficult to work around this. This location accepts debit cards, but NOT from out of state customers. They said I could call a friend and have them put their card down and I could still rent the car without them in the vehicle. Luckily I did have a friend nearby and he came. However when he tried to use his physical credit card with their payment system, it would not work. So not only can you not use ApplePay, even physical cards sometimes don't work? They then told us that he couldn't use his debit card if he wasn't going to be in the rental car with me. I had to call a second friend to try their physical credit card, which luckily worked. Was stuck in their building for ~2 hours. Service also stinks in their office, so I had to exit into the garage / go downstairs to even communicate with my friends to come. The car they provided also smelled like cigarette smoke - even after they cleaned the interior. They let me take it without cleaning the outside since I was in a time crunch but would have expected the interior to not smell. The front desk lady I spoke with was nice but horrible experience overall - namely caused by their debit card policy and wonky technology. Won't be back to this location.

I was reaaaaally nervous to rent from here, after seeing how poor the reviews are. I went with…read moreDollar Car because it is honestly the cheapest option in Manhattan, and considering that I am also under 25, I knew I'd already be paying a lot. I surprisingly had an incredible experience. The staff was SUPER friendly. The car was in perfect condition (still had that "new car smell" and 3/4 tank of gas). And the pickup / return experience went smoothly. We even got there a little early and had the car on the road 30 minutes before the scheduled pickup. I will say that their website is NOT reflective of the final price. I did call ahead of time to find out what the additional fees would be for being an underage driver, taxes, etc. so I knew what I was expecting going into it. I would recommend doing this to avoid unexpected charges.

Service I wanted to…read moreshare my experience yesterday at Dollar. We waited for a car for 45 mins because the computers downstairs were not working. The employee was not apologetic and we had the impression he was slowing down the process. We moved to the hertz office upstairs ... 20 minutes later still no car, no apologies and he was filling a form manually for 10 mins. Never had such a bad experience. I had an insurance and an umbrella I rent cars all the time and he gave me a lesson on insurance, I let him talk but considering then he took 45 mins to figure out the computer / car situation, he should have spared us the lecture retrospectively. His colleagues had no issue with computer and were nice. There was barely anyone in the store. The attitude, lack of apology was unusual. He threw the keys at us literally did not show us the car told us that was the one left. Terrible experience. Really not happy about it. No the service we are used to. If he is so bored he should be doing something not involving customer.

I rent from the Avis on West 54th Street often, and the experience is consistently solid. The…read morelocation is clean, the cars are clean, and the service is reliable. Alva was especially helpful this last time - professional, friendly, and she even upgraded me at no charge, which I really appreciated. Honestly, I won't use any other Avis in the city. 5 stars for the team and for Alva.

This review is long overdue from July 11th. Our experience was incredibly frustrating and…read moredisappointing, particularly because of the complete lack of accountability, professionalism, and empathy demonstrated by the location manager. The company had clearly overbooked reservations, with no cars available and apparently none expected to arrive anytime soon. The location was filled with frustrated customers whose plans were being disrupted or completely ruined. Yet the manager seemed utterly indifferent to the situation, showing little concern for the inconvenience and stress her customers were experiencing. One customer broke down in tears as she had her newborn baby that she had to return to. When I asked what recourse we had and what our rights were as customers, especially since those rights were prominently posted on the wall directly behind her, she curtly informed me that I was essentially out of luck. No apology, no attempt to offer a solution, and certainly no acknowledgment of the company's responsibility for accepting reservations it could not honor. I'll admit that I lost my composure and had some choice words. We were facing the very real possibility of missing an important event because of a reservation the company had failed to fulfill. While I recognize that my frustration got the better of me, the manager's dismissive attitude only escalated an already stressful situation. What made this experience even more disappointing was that another employee (Glenn) stepped in, demonstrated genuine empathy, calmly de-escalated the situation, and somehow managed to locate an available vehicle in their inventory, a premium vehicle, no less. Glenn and Wayne deserve recognition. Their professionalism, resourcefulness, and willingness to help were a stark contrast to the manager's behavior. They demonstrated exactly what good customer service should look like, particularly when things go wrong. This experience raises a serious question: If another employee could find a solution, why couldn't the manager make a meaningful effort to do the same? Overbooking may be an operational failure, but how customers are treated when that failure occurs is a leadership choice. Customers understand that things sometimes go wrong. What they should never have to accept is being treated as though their time, commitments, and concerns are inconsequential. The company needs to seriously reevaluate the leadership at this location. The employees who helped us demonstrated more accountability, compassion, and problem-solving ability than the person supposedly in charge. A reservation should mean something. And when a company fails to honor it, accountability and empathy should be the minimum.

Been using RealCar for the last two years and I wouldn't consider using anyone else! Granted it…read moreisn't the cheapest auto rental agency out there but their customer service as well as their vehicles are second to none. Meticulously maintained premium cars that can be delivered to your door and returned the same way, sparing you the long wait times you have to deal with at Hertz, Avis etc where all too often the car you reserved is "unavailable" anyway! And most importantly is how prompt they are. If they say the car will be delivered at 9 AM you can set your watch to it - I've never once had them run late - in fact they are generally 10 or 15 minutes early. When you look at the quality of the cars they offer, the level of customer service provided and the convenience of home delivery their prices are really very fair! I'm thru with the other big name agencies - these guys are as good as it gets.

I rented a Cayenne through RealCar last year and never got around to this review, but wow, I cannot…read morerecommend them enough. Besides the obviously beautiful car, the door to door service is seamless as promised, tailored service, and super accommodating when plans change. I rented mine while my primary vehicle was in for service which of course took Lin her than planned. Twice I called to change plans without a hitch. Thank you RealCar!

The team of Hertz employees at this location (156 West 55th St., New York, NY) greatly exceeded my…read moreexpectations based on other Hertz locations. The pick up was simple. The drop off was simple. Everyone was friendly and helpful and the price was great value! I would happily go back there again and again.

Just like the other Hertz locations in NYC, these clowns don't have ANY cars available and will…read morestill allow you to make a reservation, then WASTE YOUR TIME when you show up to get a car that doesn't exist!!!

Budget Rent-A-Car in Manhattan is an excellent way to travel NY beyond the city center. I decided…read moreto see NY beyond its city landscapes of buildings and parking nightmares, so I decided to look outward and beyond. Reservations online was easy but the limits are exclusive that's, you cannot use or input your own insurance to waive theirs, nor change your reservations once it's locked in. The staff seems to lack the training to accommodate customer requests for small changes and seemed unable to modify anything from their end. Prices are reasonable, of course if you consider the NY landscapes and the location is just perfect however. Calling their customer service number is a nightmare cause no one picks it up, good luck on that. So, since I wanted extend for the second day, I have to go back to the station to ask for the extension. Guess what, the agent went for his break and I have to wait for an hour for him to come back? Really unprofessional! Having this opportunity allowed us to leave NY and head to Albany for the first day and Long Island for the second. Returning was easy, drive in and the security person will take the car and check you out, done. However, the security guard asked for a TIP for his work. I'm not a cheap guy but with a very disturbing and unprofessional experience, I felt this rental agency did not deserve a too from me. I hope Budget Rent A Car retrain their staff and put a code of conduct around their mission of serving customers instead of lunching us with a buck or two!

I rented a car through Expedia, which was supposed to be a Volkswagen Jetta for $140 a day, which…read morewas already expensive, and when I went to pick it up, I was told that they only a Chevrolet SUV which is an upgrade and I'm supposed to pay for the upgrade. I told them that I don't need an upgrade and I just want to pickup a car for the price I paid and they said that I can only take a paid upgrade or no car at all. They bring one car per customer from somewhere else and if it's an upgrade they'd charge you for that upgrade. This location are crooks and make sure to not rent a car with this company. I ended up in a mazda that smelled bad for $200 a day. Yikes! Stay away

(This review is so long overdue I went to my native home of NYC from Los Angeles Sept 20th to Oct…read more13th then rented a car from Sept,30 to Oct,3rd 2020 then rented a car again a few days later I believe on the Oct,5th I went to NYC for a good friend of the family who passed away and to take my brother also to a house he has upstate that he was looking to manage and then why in NYC my other brother died in TX of corvid19 over 20yrs in the Air Force so I was dealing with a lot I stayed in midtown in the hotel and looked and called renters car companies and was so lucky to find Alamo/ National the Manager and Staff were so great professional and so nice and caring Tasha, Jess, Luis, Ms.Jones they made everything so easy and made it where I didn't worry about renting a car when it was such a stressful time and renting twice the so great I wish I could buy all them lunch sometime they deserve it ( I was just going through a rough time with corvid -19 )they made me realize how much I miss my native home of NYC. I hope they will all be there when I visit again which will be soon because I want to see family I will only rent from here ... They made my life so much easy I actually left smiling Thank you again to such a great staff. Thank you, David David Barroso Founder PTO Films /Actor

Yvonne was extremely unprofessional with our experience. My friend's flight was cancelled due to…read morepoor weather on Sunday, 7/9/23, and he absolutely had to be back in Montreal before the next day so he booked a car on their website to road-trip back to Canada. Upon arrival, Yvonne assisted us and was very unprofessional with everything. She asked very odd questions and almost acted as if she's never seen a foreign (French) passport before. She asked on the spelling of my friend's name and literally struggled and was straight up rude the entire time. The worst part is that she said there was a glitch in the system and that there were no cars available even though there was clearly a reservation booked. In the end, she was able to provide a car somehow, but that was after she told a family with a crying baby to leave the office since we had apparently taken the last available car. Absolutely horrific experience. The car itself ended up being brand new and nice so Alamo can have a star for that, but I would not recommend this location, especially if you have to experience dealing with Yvonne.

Living in the city I don't keep a car, I rely on car rental companies and taxi companies such as…read moreAvis, Hertz, Uber, Zipcar and the classic Yellow Cabs. Usually before I rent I check out the competitive prices nearby. This location usually has lower prices and availability as opposed to the other companies in the area, sometimes renting a car from this location is less expensive than a Zipcar for a few hours. The staff is not particularly friendly but they got the job done. I've never had any problems renting from this location and it remains my neighborhood goto place for a last minute reservation at a good price.

This is now the second Avis location we've visited in two days. Do not rent from Avis , the…read moreexperience has been absolutely horrific. We made our reservation over three weeks ago, and when we arrived at the first location (Warren Street, Downtown NYC), we were told there were no cars available. Instead, they tried to give two women a pickup truck -- in New York City. I don't drive pickup trucks. On top of that, the staff at that location were among the rudest and anti women, men I've ever encountered. We were then sent to another location on 54th Street Uptown, the next day, where we waited for nearly two hours, and some people had already been waiting three hours or more. Ultimately, we lost our vacation and travel plans due to your company's complete lack of organization and professionalism. Avis, I expect to be reimbursed not only for the transportation costs I incurred while attempting to retrieve a vehicle but also for the financial and emotional cost of a ruined vacation.