1. Dollar Rent A Car

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Hyannis, MA

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Dollar Rent A Car

1.8 (5 reviews)

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Budget Rent A Car System

Budget Rent A Car System

1.5(6 reviews)
0.2 mi

There is no Budget office located at the address of 415 Barnstable Road. Instead, they are located…read moreinside the airport terminal. Car return lot is at the end of Barnstable Road. First 30 minutes of airport parking is free, then $5 for next 30. The only counter manned on a Sunday afternoon was under the Avis banner. The lone woman was efficient and pleasant. I was surprised at the steady stream of customers at Budget/Avis in the otherwise desolate terminal. We were in and out in exactly 30 minutes because we had to complete a 1-page accident report. I was left wondering because she didn't explain what happens next with the report (minus one star).

Stephanie, the Manager, is a very unhappy person who punishes customers. We were directed to the…read moreBarstable location by a text from corporate, that informed us that "a replacement car was waiting at the location". It also said "skip the lines and get your vehicle". When I told Stephenie about the text, she responded, "they do that all the time,this is the first I've heard about it, and you'll have to wait about an hour". She displays no empathy or concern for the customer. I was returning an SUV because of a leaky tire that prompted a warning when I drove the car. It had 7000 miles on it. My replacement vehicle was a Chevy Malibu with 35000 miles, which was scratched, had a cigarette hole in the driver's seat, and had not been adequately cleaned. I will never do business with Budget in MA again because of how I was treated by Stephenie. She harbors great disdain for Avis/Budget corporate interfering with her "franchise" and customers directed by them and shows it readily in a distasteful way. Awful! Buyer beware!

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Dollar Rent A Car - carrental - Updated October 2026

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